Lately, we have noticed that a particular Pro Tools component can cause a crash in Finale. This appears to be due to an attempt to access this component as an audio device when Finale initializes which in turn causes a conflict.
If you have Pro Tools 12 and Finale v25 installed you may be noticing these crashes. The particular component that Finale conflicts with is called "CFnd.dll".
One thing you can do is temporarily remove this DLL from the Pro Tools directory and then launch Finale. Here are some steps:
- Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
- Type in:
C:\Program Files\Avid\Pro Tools
- Click OK.
- In the folder window that appears, locate the file "CFnd.dll".
- Drag that file to the desktop.
- Launch Finale.
You can move this file back after launching Finale to see use with other programs if needed. If you are still running into the crash after trying this workaround, please feel free to contact our Customer Success team for further assistance.
Our development team has been made aware of this issue; to be updated when more information is available, click the Follow button below.
You can click the active status below for more information. Issue status is subject to movement both backward and forward; this is a natural part of the development process.
This issue is currently in development. No firm timelines are available at this time and issue status is subject to change; however, the resolution for this issue is being investigated. This problem heavily impacts Finale's ReWire functionality when used with Pro Tools. We would like to see this issue resolved to restore stability to that part of Finale's feature set. Please click the Follow button below to be updated when more information is available.