Installing the Site License Monitor

After you have received the email from our team with the resources for installing the Site License Monitor, please use the instructions below to install the Site License monitor

Contents of this article

 

Installing the Site License Monitor on Windows

Please use the instructions below to install the Site License Monitor on a Windows/Windows Server operating system. The Site License Monitor is currently supported on Windows XP - Windows 8 and Windows Server 2012.

  1. From the Finale Site License Monitor email, sent by team@makemusic.com, follow the directions to download the monitor components (FinaleWinSiteLicenseMonitor.zip) and the attached config.dat file and place them on your desktop.
  2. Find the compressed FinaleWinSiteLicenseMonitor.zip folder on your desktop; right-click the folder and choose Extract All.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter E at the same time to open Windows Explorer.
  4. Double-click the C:\ drive.
  5. Right-click in the window, choose New > Folder , and name it “SiteLicenseMonitor”.
  6. Once this folder is created, return to the extracted FinaleWinSiteLicenseMonitor folder on your desktop, open the Win folder, and copy its contents and the config.dat file on your desktop to the SiteLicenseMonitor folder that you created on your C:\ drive.
  7. From the SiteLicenseMonitor folder on your C:\ drive open the fin_slm.txt file.
  8. Replace the “255.255.255.255” placeholder with your server’s IP address. Edit the TCPPort number; in many cases it is just 8100.
  9. Save the text file (File > Save) and close it.
  10. Open the config.txt (not the config.dat) file in the SiteLicenseMonitor folder.
  11. Replace the “255.255.255.255” placeholder with your server’s IP address. Edit the TCPPort number; in many cases it is just 8100.
  12. Save the text file (File > Save) and close it.
  13. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  14. In the Search programs and files box, type “cmd.” If you just start typing, Windows will begin to search for you.
  15. Right-click the cmd.exe search result and choose Run as administrator.
  16. Type the following command in the command line:
    C:\SiteLicenseMonitor\InstallSLMService.exe “C:\SiteLicenseMonitor\slm_service.exe”
  17. Press the ENTER key on your computer keyboard to run the command and install the service.
  18. Open the Run dialog box (WINDOWS key+R) and type in “services.msc”; click OK.
  19. Locate the service called “MakeMusic! Site License Manager Service”, right-click it, and choose Start.
  20. Copy the edited fin_slm.txt file to your client machines. The directories are…

Finale 2004b - 2010: Windows [XP/Vista/7/8/10]: C:\Program Files (x86)*\Finale [your version number]

 

Finale 2011 - 2014.5: Windows [XP**/Vista**/7/8/10]: C:\Program Files (x86)*\Finale [your version number]

 

Finale (Version 25): Windows 7 -10: C:\Program Files\Finale

 

*: On 32-bit computers-- C:\Program Files\Finale [your version number]

**: Finale 2014.5 is not compatible with Windows XP or Windows Vista.

 

Note: You must recopy the fin_slm.txt file to these directories anytime you reinstall Finale on a client machine.

 

In most cases where troubleshooting is necessary, remove the monitor, run through the steps above once more (make sure nothing was missed) and reinstall the monitor. The Site License Monitor is a simple service at its core, so if reinstalling does not fix it, gather any errors that you see before contacting the MakeMusic Customer Success Team.

 

Installing the Site License Monitor on Mac

Please use the instructions below to install the Site License Monitor on a Mac operating system.

  1. From the Finale Site License Monitor email, sent by team@makemusic.com, follow the directions to download the monitor components and the attached config.dat file and place them on your desktop.
  2. Find the compressed FinaleMacSiteLicenseMonitor.zip folder on your desktop; double-click the folder to extract its contents.
  3. Open the FinaleMacSiteLicenseMonitor (not the .zip folder) folder that appears and open the FSLMD_Mac folder within.
  4. Move the config.dat file from your desktop into the FSLMD_Mac folder.
  5. Double-click the Install_Server.command file to install the SLM service.
  6. Follow the prompts in the script. The recommended response for each step to install the service appears in brackets at the end of each prompt.
  7. Copy the fin_slm.txt file to your client machines. The directories are…

Finale 2014.5 and earlier: /Library/Application Support/MakeMusic/Finale [your version number]/Data

Finale (Version 25): /Library/Application Support/MakeMusic/Finale/Data

 

In most cases where troubleshooting is necessary, remove the monitor, run through the steps above once more (make sure nothing was missed) and reinstall the monitor. The Site License Monitor is a simple service at its core, so if reinstalling does not fix it, gather any errors that you see before contacting the MakeMusic Customer Success Team.

 

Removing the Site License Monitor service on Windows

If you are having issues with the Site License Monitor service and need to reinstall it or you just want to remove the service, please follow the instructions below to do so.

  1. Close any open programs.
  2. Press the WINDOWS key once on your computer keyboard to open the Start menu.
  3. In the Search programs and files box, type “cmd.”
  4. Right-click the cmd.exe search result and choose Run as administrator.
  5. Type the following command in the command line:
    sc delete “SLMService”
  6. Press the ENTER key on your computer keyboard to run the command and remove the service.
  7. The message below appears if you have successfully removed the service.
removeSLMWindows.png

 

Removing the Site License Monitor service on Mac

If you are having issues with the Site License Monitor service and need to reinstall it or you just want to remove the service, please follow the instructions below to do so.

  1. Close any open programs.
  2. Open the FSMLD_Mac folder on your desktop.
  3. Double-click the Install_Server.command file to run the Terminal script.
  4. Type "2" and then ENTER to remove the Finale Site License Monitor Server.
  5. Follow the prompts in the script to remove the SLM Service.
  6. You are prompted with a number of directories the script would like to inspect and remove items. Verify each line is related to the SLM Service (fslmd, FinaleSiteLicenseMonitor, fslm, etc.), type “y”, and press the Return key to verify each action.
  7. The message below appears if you have successfully removed the service.
removeSLMMac.png
  1. Quit Terminal (Terminal > Quit Terminal).

 

System Requirements

System requirements (Server):

  • The Site License Monitor software runs on the network server only.
  • Two network server versions are available – Win32 and Mac OS X.
  • The Win32 version will run on Windows XP - Windows 8.
  • The Mac OS version will run on Mac OS 10.2 and higher.
  • The Site License Monitor must be set up to run automatically on the server every time the server is restarted.
  • The Site License Monitor must be run on a server with a static (unchanging) TCP/IP address and port.
  • The Site License Monitor’s IP address must not change, even at sites using DNS and where client IP addresses are dynamically assigned.

System requirements (Client computers):

  • All client computers must be connected to the network via TCP/IP.
  • The Site License Monitor will work with mixed Windows and Macintosh Finale clients.
  • No client software is necessary (other than Finale).
  • The Site License Monitor works with Finale 2004b and later.
  • Finale must be installed locally on all client computers.
  • Internet connections are not necessary on any client computer or server to use the Site License Monitor.

To obtain the Site License Monitor, contact MakeMusic Customer Support by submitting a support ticket here. Make sure you have your site license serial number ready, as this is required for a copy of the Site License Monitor. Included with the Site License Monitor are instructions for setup and use.

 

Please note: The Site License Monitor is only supported for installations of 10 seats or above. 9 seats or below can be managed with Sassafras KeyServer or by manual authorization.

 

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