Unable to open files after saving (Finale v25)

In Finale v25.4.0 certain files can become corrupted after saving. This issue was resolved in Finale v25.4.1 This problem only affected a subset of Finale files. If you see one of the following errors when opening a file, you may be running into this issue.

 

If you see one of these errors when opening a file, please contact Customer Success for further assistance, and check out this article to update to the latest version of Finale. Windows users: you may also see an error prior to the one below that has the error code "-55". This is also a sign of the same issue.

 

When contacting Customer Success, please be sure to attach the affected Finale file (.musx). These files are safe and can be recovered!

 

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You can click the active status below for more information. Issue status is subject to movement both backward and forward; this is a natural part of the development process.

 

This issue has been resolved in a free maintenance update, Finale v25.4.1. Please check out this article for help on getting the latest version of Finale.

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