"Enigma -2: Access Denied" error message when opening a title in SmartMusic

This error occurs when SmartMusic is not able to access necessary folders on your computer. In most cases, this is caused by a problem with the Windows User Account permissions settings.

When you create your first user account on Windows Vista, 7, 8, or 10, Windows is actually creating a limited administrator account. Occasionally, this can cause the Windows user account to not have access to folder locations that are commonly used by various programs. To verify that this is the cause of the issue, open Windows Explorer and follow the steps below.

  1. On your keyboard, press the WINDOWS key+R to open the Run dialog box. Type "%localappdata%" without quotation marks and press ENTER.

  1. Right-click the Temp folder and choose Properties. Choose Security and select your user account.

If you see "No permissions have been assigned for this object," or if Deny is checked for any category, this means that your Windows user account's permissions are not configured correctly.

 

  1. To repair your permissions settings, you will need to contact Windows support. However, to immediately begin using SmartMusic, you can also create a new Windows administrator user account and use SmartMusic while logged into this new account. You can learn how to create a new user account by visiting the Windows Knowledge Base.