Most new computers come pre-installed with security software. This is usually a good thing as computers are easily affected by malicious viruses and other destructive software that uses your Internet connection to damage your computer. Programs like SmartMusic need internet access to retrieve music and other files from our servers to run properly, so managing your computer’s security software is very important.

 

Before beginning the troubleshooting process, please make sure you are using the most current version of SmartMusic.

 

  1. Log into this computer as the main (administrator) account.
  2. From the Apple menu, click System Preferences.
  3. In the System Preferences window, click Parental Controls.
  4. Click the lock in the lower left to make changes.
  5. Select the user account.
  6. Click on the Content tab, then select the option "Try to limit access...".
  7. Click Customize.
  8. Click the "+" sign, and add the following websites to the list:
    • components.smartmusic.com
    • gradebook.smartmusic.com
    • smcontent.smartmusic.com
    • redirect.smartmusic.com
    • smfiles.smartmusic.com
    • gbfiles.smartmusic.com
    • ssl.google-analytics.com
    • www.smartmusic.com
    • 115f5461148e4668a0bceea34144aaba.monitor-eqatec.com
    • 681321e51b9d4e66bc2d51a01a6c3fcc.monitor-eqatec.com

  9. Click OK when done.
  10. Click the lock to prevent further changes.
  11. Close Parental Controls and restart your computer.
  12. Launch SmartMusic and try again.

If these steps don’t work, you’ll need to enlist the assistance of your computer’s manufacturer or Internet service provider to manage your security software or router. The following web addresses may need to be added to your “trusted sites” list, so you’ll want to pass along this information to the service helping you troubleshoot your Internet connection:

  • components.smartmusic.com
  • gradebook.smartmusic.com
  • smcontent.smartmusic.com
  • redirect.smartmusic.com
  • smfiles.smartmusic.com 
  • gbfiles.smartmusic.com 
  • ssl.google-analytics.com
  • www.smartmusic.com
  • 115f5461148e4668a0bceea34144aaba.monitor-eqatec.com
  • 681321e51b9d4e66bc2d51a01a6c3fcc.monitor-eqatec.com

 

 

Many computers have security software instead of or in addition to the built-in protection of the Windows operating system. The following programs are the most common examples. Please note that these programs are updated regularly and your software may look different or the menu items may not be the same, so you should refer to the help documentation or the software manufacturer for assistance if you have a different version of these programs, or if you have security software not listed below.

 

  1. Right+click the Norton 360 icon in your system tray and click Open Norton 360 (the left icon pictured here).

  2. Hover your mouse over PC Security on the left side and click Manage Firewall.

  3. Click the Program Rules tab and click Add.

  4. Choose SmartMusic from the list and set it to Auto.
  5. Close Norton 360 and restart your computer.
  6. Launch SmartMusic and try again.

You can find more information at the Norton support website.

  1. Right-click on the McAfee SecurityCenter icon in your system tray and choose Open SecurityCenter (the left icon shown here):

  2. Click on Internet & Network. In the middle-right, click Configure.

  3. Under Firewall protection is enabled, click Advanced.

  4. Click Program Permissions on the left navigation menu.

  5. Click Add Allowed Program and choose smartmusic.exe.

  6. Click OK and close the McAfee SecurityCenter software.
  7. Restart your computer and launch SmartMusic.

You can find more information at the McAfee support website.

  1. Right-click the AVG icon in your system tray and open the control panel.

  2. Click Tools / Firewall settings… in the center of the screen.

  3. Click Small home or office network, then click Applications.
  4. Click Add to add SmartMusic.exe to your list of exceptions:

  5. Select SmartMusic from the list. You will be asked to confirm the change. Click Allow for all networks (recommended) then OK to finish.



    If set up correctly, SmartMusic will now appear on your list:

For more information, visit the AVG support website.

If these steps don’t work, you’ll need to enlist the assistance of your computer’s manufacturer or Internet service provider to manage your security software or router. The following web addresses may need to be added to your “trusted sites” list, so you’ll want to pass along this information to the service helping you troubleshooting your Internet connection:

  • components.smartmusic.com
  • gradebook.smartmusic.com
  • redirect.smartmusic.com
  • smcontent.smartmusic.com 
  • smfiles.smartmusic.com
  • gbfiles.smartmusic.com
  • ssl.google-analytics.com
  • www.smartmusic.com
  • 115f5461148e4668a0bceea34144aaba.monitor-eqatec.com
  • 681321e51b9d4e66bc2d51a01a6c3fcc.monitor-eqatec.com