Most microphone technical problems can be resolved by a free update to the latest version of SmartMusic.
Due to the wide variety of sound cards and driver possibilities, there are a number of issues that can arise when trying to properly configure the SmartMusic software to receive a signal from your microphone. Please note that the integrated sound devices that come pre-installed on some computers may not be DirectX 10 or later-compatible and could cause SmartMusic and your microphone to work improperly.
- Check to ensure that your system meets the minimum requirements for running SmartMusic. If your computer does not meet these minimum specifications, the software will most likely not be able to run properly.
- If the computer meet these specifications, plug your microphone into the microphone port in the back of your computer (laptops usually have ports on the front of the computer). The microphone port is typically colored pink.
- Now restart the computer with the microphone plugged in. You can try the other jacks on your computer as well in case the back port isn't the correct one for your sound card.
- Launch SmartMusic. Click Settings, then select the Microphone and speakers tab.
- Under the Microphone drop-down menu, try each of the devices listed. Gently tap or speak into the microphone each time you change devices.
- Click Mic check as you make adjustments to confirm your progress.
- Try turning up the input volume, and gently tap or speak into the microphone.
- If the input meter isn't moving, it's important to make sure your computer and sound card drivers are up to date. Run the Windows Update service and scan your system for critical updates. This may take some time. Install all the critical updates that are currently available for your computer. Read the instructions thoroughly in case you need to perform the update more than once.
- This article has additional information on updating your sound card drivers.
In some cases, you may have selected the corerct microphone and have it correctly connected to your computer, but the microphone might be muted or disabled. Follow the specific instructions below for the operating system you are running.
- Click the Windows Start orb.
- Type "recording" in the search field at the bottom and press Enter.
- When the Recording Audio wizard appears, press Next and select the SmartMusic microphone.
- Complete the wizard to automatically enable and unmute your microphone.
- In the Windows Control Panel, click Sound.
- Click the Recording tab.
- If the SmartMusic microphone is visible, select it and click Properties. Choose Levels, and make sure the microphone is not muted and drag the slider near the top.
- If the SmartMusic microphone is not visible, right-click inside the list area and click Show Disabled Devices.
- Right-click on the SmartMusic microphone and click Enable. Repeat Step #3.
- In the Windows Control Panel, click Sounds and Audio Devices.
- Click the Audio tab.
- Under "Sound recording device," click the Volume button.
- Select "Microphone." Do not choose "Stereo Mix," "What U Hear" or any other options available.
- Make sure there is no checkmark in the "Mute" box and drag the slider near the top.
- Under the Windows Start menu, click All Programs, Accessories, Sound Recorder.
- Click the Record button, and talk into the mic.
- Click the Stop button, then click the Rewind button, and then click the Play button. Check to see if Sound Recorder has picked up a signal.
- If not, try the microphone on another computer if possible. If you are a student, try taking the microphone to your teacher to test on their machine. If the microphone still does not work on another computer, please contact Customer Support for more information on a replacement microphone if it is within 30 days of purchase.
If you have gone through all of the troubleshooting steps above and your microphone works on other computers but not yours, you can contact Customer Support to purchase a USB microphone, or you might consider buying a sound card. We recommend Soundblaster X-Fi cards or equivalent. We suggest avoiding more expensive sound cards as they usually follow a standard called ASIO, which is not compatible with SmartMusic.