Audio engine failed to load/Hanging on startup (Windows)

This error means that Finale (or PrintMusic) is unable to adequately initialize the audio hardware on your computer. It is characterized by an error message stating "Error 7: Audio engine failed to load", by the playback cursor appearing and staying at the beginning of the first measure of the piece, or Finale hanging on startup/editing audio devices.

 

First, if you are using Finale (not PrintMusic) please be sure to install the latest update, launch Finale and choose Help > Check for Update (Windows) or Finale [your version number] > Check for Update (Mac).

 

Note: The following steps are designed for Windows users. If you are experiencing the symptoms of audio engine failed to load and you are using Finale on a Mac, please contact Customer Success. If you are a Windows user, please continue with the steps below before contacting Customer Success.

 

Please choose the version of your notation product below and utilize the instructions therein to configure Finale (or PrintMusic) to utilize DirectSound only, the commonly recommended Audio Device API for use with our notation products...

 

  1. Close any open programs, including Finale.
  2. Hold down the Windows key on your computer keyboard and press the letter R at the same time to launch the Run window.
  3. Type the following directory into the Run window.

%appdata%\MakeMusic\Finale [your version number] (for the latest version of Finale just use "Finale").

  1. Click OK.
  2. In the folder that appears you will see a file called "FINMIDI.INI" (possibly just called "FINMIDI"); double-click it to open it. It should open in a text editor like Notepad.
  3. Scroll down to the [AUDIOAPIPREFS] section. It should be close to the bottom and look like this...

EngineLoaded=1

ASIOEnabled=1

DirectSoundEnabled=1

WASAPIEnabled=1

 

  1. Change the "ASIOEnabled" and "WASAPIEnabled" values from 1 to 0 so the list looks like this...

EngineLoaded=1

ASIOEnabled=0

DirectSoundEnabled=1

WASAPIEnabled=0

 

...then save the file (File > Save)(step 7 depicted below).

  1. Relaunch Finale and try playback.

If you are still receiving this error after updating Finale's configuration settings, there are additional steps you can take:

  1. Ensure that the drivers for your audio devices are up to date.
  2. In Finale, choose MIDI/Audio > Device Setup > Audio Setup and verify that the correct device is selected for output. If not, select it and then restart Finale.
  3. Some computers require a device (such as speakers or headphones) to be plugged in before Finale can recognize the sound card correctly. Verify that your speakers or headphones are plugged in and functioning.

If the issue persists, please contact customer support for further assistance. When contacting support, please include a copy of your audio engine error log:

 

Audio Device Errors Log (These steps do not apply to Finale 2014.5 and can be skipped):

  1. Hold down the Windows key on your keyboard and press the letter R to open the Run dialog box.
  2. Type in the following directory...

%programdata%\MakeMusic\Finale\Logs

  1. Find the file named AudioDeviceErrors.log and attach it to your ticket.

 

  1. Close any open programs, including PrintMusic.
  2. Hold down the Windows key on your computer keyboard and press the letter R at the same time to launch the Run window.
  3. Type the following directory into the Run window: %appdata%\MakeMusic\Finale PrintMusic 2014.
  4. Click OK.
  5. In the folder that appears you will see a file called "FINMIDI.INI" (possibly just called "FINMIDI"); double-click it to open it. It should open in a text editor like Notepad.
  6. Scroll down to the [AUDIOAPIPREFS] section. It should be close to the bottom and look like this...

EngineLoaded=1

ASIOEnabled=1

DirectSoundEnabled=1

MMEEnabled=1

 

  1. Change the "ASIOEnabled" and "MMEEnabled" values from 1 to 0 so the list looks like this...

EngineLoaded=1

ASIOEnabled=0

DirectSoundEnabled=1

MMEEnabled=0

 

...then save the file (File > Save).

  1. Relaunch PrintMusic and try playback.

If you are still receiving this error after updating PrintMusic's configuration settings, there are additional steps you can take:

  1. Ensure that the drivers for your audio devices are up to date.
  2. In PrintMusic, choose MIDI > Device Setup > Audio Setup and verify that the correct device is selected for output. If not, select it and then restart PrintMusic.
  3. Some computers require a device (such as speakers or headphones) to be plugged in before PrintMusic can recognize the sound card correctly. Verify that your speakers or headphones are plugged in and functioning.

If the issue persists, please contact Customer Success for further assistance.