If you own one of our notation products, you may receive the following error indicating you have no products available on your account when you try to purchase an upgrade online:
This message can indicate two possibilities:
- You already own a copy of the version you are trying to purchase. You can check this by clicking My Account and seeing what products you have available under My Software.
- Your previous version is registered on a duplicate account in our database.
In the event of this second possibility, these accounts were likely created under an older email address. If you know and have access to this previous email and do not wish to change, simply log out and log into the MakeMusic account using said email address.
Otherwise, it is possible for MakeMusic to merge the duplicate accounts. To request this, please contact our Customer Support team by submitting a support ticket. Be sure to provide information that will help us find your previous account, such as your product serial number or older email addresses. Also, let us know which contact information you wish to keep current (name, addresses, password, etc.).