You are experiencing this issue when...


Your program will either crash on launch or (beginning with the Finale v25 series) you may instead receive an error message saying Unresponsive during engine initialization (depicted below).

 

 

Note: This issue is specific to those using Finale for Mac.

If you are experiencing the behavior described above, please utilize the steps below to troubleshoot the issue.


 

First and foremost, there is a problem that can occur during the Finale v25.2 update that can produce the same error, but precede the problem addressed below. Please go through the steps in this article first, and then return to this article if those steps do not help solve the issue.

 

An initial test will be to Quit (or Force Quit) Finale, and relaunch Finale. If this resolves your issue you can continue to use Finale. If this does not fix the issue you will want to move onto the next steps.

 

When Finale is launched, one of the procedures it performs includes checking the contents of the audio plug-ins folder(s) located in the system Library on Macs running OS X. During this check, Finale can sometimes encounter a problem with certain component files that might cause it to crash.

 

To isolate the exact cause of this kind of crash, you can use a trial and error method to find which components are causing the problem:

  1. Click on your computer's desktop to switch to Finder.
  2. From the File menu, choose New Folder.
  3. Name this folder Components.
  4. Choose Go > Go to Folder, type in /Library/Audio/Plug-Ins/Components, and click Go.
  5. Click and drag the items in this folder to the new folder you created on the desktop, except for the following four files.
    • ARIA Player AU.component
    • Ambience.component
    • SmartMusicSoftSynth.component
    • SmartMusicSoftSynth64.component
  6. Launch Finale.

When you launch Finale now, if Finale does not crash after completing the steps above, one of the component files that was in your system's audio plug-ins components folder is incompatible with Finale and was causing it to crash.

 

If this is the cause of the crash, to isolate which component(s) are causing the crash, you can quit Finale and move each component file on your desktop back to the original folder in the system Library one at a time, testing to see if Finale is able to launch without crashing after moving each file.