This problem has been resolved in Finale (Version 25). If you are experiencing this issue in Finale (Version 25) please contact Customer Success as the cause may be unrelated to this problem.


There is an issue in Finale 2014.5 on Mac where some files will crash during playback. If you are experiencing this behavior, please start by deactivating scrolling playback by following the steps below...

  1. Open the document in question.
  2. Click the expansion arrow in the bottom, left-hand corner of the Playback Controls palette. Note: If you do not see the Playback Controls palette, click Window > Playback Controls.
  3. Deselect Scrolling Playback.
  4. Try playback.

At this point, if your file is still crashing during playback, you may have another issue and you can contact Customer Success to address the issue further. Please include one of the Finale files (.musx) that is crashing during playback.