Using this article

This page is designed to help you when Finale is crashing on playback, or if there is no sound when playing back your score. If you would like to continue, choose your operating system below and continue with the tests and prompts that follow. If the playback cursor appears at the first measure and stays stuck there, Finale's audio engine is failing to load and you should check out the Audio engine failed to load article below instead. If the problem is that Finale is not interpreting your score as expected, check out the Human Playback article instead.

 


Choose your operating system

What version of Windows?

What version of Finale?

What's seems to be the problem?

Does Finale crash when you try to playback, or does the cursor move across the score without sound?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document crashes, choose Program Wide. If it does playback without crashing, choose Document Specific.

Try updating the ARIA Player.

Download the installer for the latest ARIA Player for Windows from this link (you may be prompted to log into your MakeMusic account). The installer will appear in your computer's Downloads folder by default and will be called "WIN_ARIA_Player_v1.872.exe". Close Finale (if it's open) and run the ARIA Player installer. After the installer has completed, relaunch Finale and try playback again. Did this fix it?

Check your output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using Device Manager) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Check whether or not the document crashes with Human Playback off.

Sometimes, Human Playback (Finale's automatic playback processing) can cause Finale files to crash. If you turn off Human Playback (MIDI/Audio > Human Playback > None) and try playback, does Finale crash?

Try reassigning playback sounds

First, reactivate Human Playback (MIDI/Audio > Human Playback > Standard). Then, save a new version of your document (File > Save As). In the new version of your docment, reassign playback sounds (MIDI/Audio > Reassign Playback Sounds).

Try creating a new version of your document using MusicXML

Finale has the handy ability to take a document, convert it to a MusicXML file-type, and then create a new Finale file, importing the older file's data. The new version of the file usually has some edits that have to be redone; however, it can be helpful in removing bad data from a Finale file.

  1. Open the Finale file in question.
  2. Export the file as MusicXML (File > Export > MusicXML).
  3. Save the file to your desktop when prompted.
  4. Go back into Finale and import the MusicXML file you just exported (File > Import > MusicXML).
  5. Try playing back the newly created version of your document.

Did this fix the issue?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document plays back without sound, choose Program Wide. If it does playback with sound, choose Document Specific.

Check system volume

To test this, open Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup) and click the Test Audio Output button - this will play a loud tone. If you do not hear the test tone, check your system volume. You can check your system volume by clicking on the speaker icon in your computer's system tray (usually in the lower, right-hand corner of the screen). Was it the system volume?

Check output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using Device Manager) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Test VST output versus MIDI output

Sometimes, a problem with one of Finale's two possible "Play through..." options will fail. To see if one works while the other doesn't please create a new default document (File > New > Default Document), add some notes, and try playback; it plays through MIDI by default. Then, choose (MIDI/Audio > Play Finale Through VST) and try playback. If the first test (through MIDI) works and the second does not, choose "Broken VST". If the second test works and the first did not, choose "Broken MIDI". If neither worked, choose "Neither worked".

Check the Mixer faders, mutes, and solos.

In the document in question, open the Mixer (Window > Mixer). Check that no faders (including the master fader) are all the way down or that anything is muted or soloed. Was this the issue?

Check VST Banks & Effects

Open the VST Banks & Effects dialog box (MIDI/Audio > VST Banks & Effects). Check the bank and master sliders in this dialog box to make sure they are not at zero value. Does this restore sound?

Try reassigning playback sounds

Save a new version of the document in question using File > Save As. In the newly saved version of the file, try reassigning playback sounds (MIDI/Audio > Reassign Playback Sounds). Did this help?

Try creating a new version of the document using MusicXML

Export the document in question as a MusicXML file (File > Export > MusicXML); save the file to your desktop. Import the just-exported MusicXML file from the desktop to create a new version of the file (File > Import > MusicXML). Did this help?

What's seems to be the problem?

Does Finale crash when you try to playback, or does the cursor move across the score without sound?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document crashes, choose Program Wide. If it does playback without crashing, choose Document Specific.

Try updating the ARIA Player.

Download the installer for the latest ARIA Player for Windows from this link (you may be prompted to log into your MakeMusic account). The installer will appear in your computer's Downloads folder by default and will be called "WIN_ARIA_Player_v1.872.exe". Close Finale (if it's open) and run the ARIA Player installer. After the installer has completed, relaunch Finale and try playback again. Did this fix it?

Check your output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using Device Manager) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Check whether or not the document crashes with Human Playback off.

Sometimes, Human Playback (Finale's automatic playback processing) can cause Finale files to crash. If you turn off Human Playback (MIDI/Audio > Human Playback > None) and try playback, does Finale crash?

Try reassigning playback sounds

First, reactivate Human Playback (MIDI/Audio > Human Playback > Standard). Then, save a new version of your document (File > Save As). In the new version of your docment, reassign playback sounds (MIDI/Audio > Reassign Playback Sounds).

Try creating a new version of your document using MusicXML

Finale has the handy ability to take a document, convert it to a MusicXML file-type, and then create a new Finale file, importing the older file's data. The new version of the file usually has some edits that have to be redone; however, it can be helpful in removing bad data from a Finale file.

  1. Open the Finale file in question.
  2. Export the file as MusicXML (File > Export > MusicXML).
  3. Save the file to your desktop when prompted.
  4. Go back into Finale and import the MusicXML file you just exported (File > Import > MusicXML).
  5. Try playing back the newly created version of your document.

Did this fix the issue?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document plays back without sound, choose Program Wide. If it does playback with sound, choose Document Specific.

Check system volume

To test this, open Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup) and click the Test Audio Output button - this will play a loud tone. If you do not hear the test tone, check your system volume. You can check your system volume by clicking on the speaker icon in your computer's system tray (usually in the lower, right-hand corner of the screen). Was it the system volume?

Check output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using Device Manager) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Test VST output versus MIDI output

Sometimes, a problem with one of Finale's two possible "Play through..." options will fail. To see if one works while the other doesn't please create a new default document (File > New > Default Document), add some notes, and try playback; it plays through MIDI by default. Then, choose (MIDI/Audio > Play Finale Through VST) and try playback. If the first test (through MIDI) works and the second does not, choose "Broken VST". If the second test works and the first did not, choose "Broken MIDI". If neither worked, choose "Neither worked".

Check the Mixer faders, mutes, and solos.

In the document in question, open the Mixer (Window > Mixer). Check that no faders (including the master fader) are all the way down or that anything is muted or soloed. Was this the issue?

Check VST Banks & Effects

Open the VST Banks & Effects dialog box (MIDI/Audio > VST Banks & Effects). Check the bank and master sliders in this dialog box to make sure they are not at zero value. Does this restore sound?

Try reassigning playback sounds

Save a new version of the document in question using File > Save As. In the newly saved version of the file, try reassigning playback sounds (MIDI/Audio > Reassign Playback Sounds). Did this help?

Try creating a new version of the document using MusicXML

Export the document in question as a MusicXML file (File > Export > MusicXML); save the file to your desktop. Import the just-exported MusicXML file from the desktop to create a new version of the file (File > Import > MusicXML). Did this help?

What's seems to be the problem?

Does Finale crash when you try to playback, or does the cursor move across the score without sound?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document crashes, choose Program Wide. If it does playback without crashing, choose Document Specific.

Try updating the ARIA Player.

Download the installer for the latest ARIA Player for Windows from this link (you may be prompted to log into your MakeMusic account). The installer will appear in your computer's Downloads folder by default and will be called "WIN_ARIA_Player_v1.872.exe". Close Finale (if it's open) and run the ARIA Player installer. After the installer has completed, relaunch Finale and try playback again. Did this fix it?

Check your output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using Device Manager) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Check whether or not the document crashes with Human Playback off.

Sometimes, Human Playback (Finale's automatic playback processing) can cause Finale files to crash. If you turn off Human Playback (MIDI/Audio > Human Playback > None) and try playback, does Finale crash?

Try reassigning playback sounds

First, reactivate Human Playback (MIDI/Audio > Human Playback > Standard). Then, save a new version of your document (File > Save As). In the new version of your docment, reassign playback sounds (MIDI/Audio > Reassign Playback Sounds).

Try creating a new version of your document using MusicXML

Finale has the handy ability to take a document, convert it to a MusicXML file-type, and then create a new Finale file, importing the older file's data. The new version of the file usually has some edits that have to be redone; however, it can be helpful in removing bad data from a Finale file.

  1. Open the Finale file in question.
  2. Export the file as MusicXML (File > Export > MusicXML).
  3. Save the file to your desktop when prompted.
  4. Go back into Finale and import the MusicXML file you just exported (File > Import > MusicXML).
  5. Try playing back the newly created version of your document.

Did this fix the issue?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document plays back without sound, choose Program Wide. If it does playback with sound, choose Document Specific.

Check system volume

To test this, open Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup) and click the Test Audio Output button - this will play a loud tone. If you do not hear the test tone, check your system volume. You can check your system volume by clicking on the speaker icon in your computer's system tray (usually in the lower, right-hand corner of the screen). Was it the system volume?

Check output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using Device Manager) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Test VST output versus MIDI output

Sometimes, a problem with one of Finale's two possible "Play through..." options will fail. To see if one works while the other doesn't please create a new default document (File > New > Default Document), add some notes, and try playback; it plays through MIDI by default. Then, choose (MIDI/Audio > Play Finale Through VST) and try playback. If the first test (through MIDI) works and the second does not, choose "Broken VST". If the second test works and the first did not, choose "Broken MIDI". If neither worked, choose "Neither worked".

Check the Mixer faders, mutes, and solos.

In the document in question, open the Mixer (Window > Mixer). Check that no faders (including the master fader) are all the way down or that anything is muted or soloed. Was this the issue?

Check VST Banks & Effects

Open the VST Banks & Effects dialog box (MIDI/Audio > VST Banks & Effects). Check the bank and master sliders in this dialog box to make sure they are not at zero value. Does this restore sound?

Try reassigning playback sounds

Save a new version of the document in question using File > Save As. In the newly saved version of the file, try reassigning playback sounds (MIDI/Audio > Reassign Playback Sounds). Did this help?

Try creating a new version of the document using MusicXML

Export the document in question as a MusicXML file (File > Export > MusicXML); save the file to your desktop. Import the just-exported MusicXML file from the desktop to create a new version of the file (File > Import > MusicXML). Did this help?

What's seems to be the problem?

Does Finale crash when you try to playback, or does the cursor move across the score without sound?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document crashes, choose Program Wide. If it does playback without crashing, choose Document Specific.

Try updating the ARIA Player.

Download the installer for the latest ARIA Player for Windows from this link (you may be prompted to log into your MakeMusic account). The installer will appear in your computer's Downloads folder by default and will be called "WIN_ARIA_Player_v1.872.exe". Close Finale (if it's open) and run the ARIA Player installer. After the installer has completed, relaunch Finale and try playback again. Did this fix it?

Check your output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using Device Manager) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Check whether or not the document crashes with Human Playback off.

Sometimes, Human Playback (Finale's automatic playback processing) can cause Finale files to crash. If you turn off Human Playback (MIDI/Audio > Human Playback > None) and try playback, does Finale crash?

Try reassigning playback sounds

First, reactivate Human Playback (MIDI/Audio > Human Playback > Standard). Then, save a new version of your document (File > Save As). In the new version of your docment, reassign playback sounds (MIDI/Audio > Reassign Playback Sounds).

Try creating a new version of your document using MusicXML

Finale has the handy ability to take a document, convert it to a MusicXML file-type, and then create a new Finale file, importing the older file's data. The new version of the file usually has some edits that have to be redone; however, it can be helpful in removing bad data from a Finale file.

  1. Open the Finale file in question.
  2. Export the file as MusicXML (File > Export > MusicXML).
  3. Save the file to your desktop when prompted.
  4. Go back into Finale and import the MusicXML file you just exported (File > Import > MusicXML).
  5. Try playing back the newly created version of your document.

Did this fix the issue?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document plays back without sound, choose Program Wide. If it does playback with sound, choose Document Specific.

Check system volume

To test this, open Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup) and click the Test Audio Output button - this will play a loud tone. If you do not hear the test tone, check your system volume. You can check your system volume by clicking on the speaker icon in your computer's system tray (usually in the lower, right-hand corner of the screen). Was it the system volume?

Check output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using Device Manager) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Test VST output versus MIDI output

Sometimes, a problem with one of Finale's two possible "Play through..." options will fail. To see if one works while the other doesn't please create a new default document (File > New > Default Document), add some notes, and try playback; it plays through MIDI by default. Then, choose (MIDI/Audio > Play Finale Through VST) and try playback. If the first test (through MIDI) works and the second does not, choose "Broken VST". If the second test works and the first did not, choose "Broken MIDI". If neither worked, choose "Neither worked".

Check the Mixer faders, mutes, and solos.

In the document in question, open the Mixer (Window > Mixer). Check that no faders (including the master fader) are all the way down or that anything is muted or soloed. Was this the issue?

Check VST Banks & Effects

Open the VST Banks & Effects dialog box (MIDI/Audio > VST Banks & Effects). Check the bank and master sliders in this dialog box to make sure they are not at zero value. Does this restore sound?

Try reassigning playback sounds

Save a new version of the document in question using File > Save As. In the newly saved version of the file, try reassigning playback sounds (MIDI/Audio > Reassign Playback Sounds). Did this help?

Try creating a new version of the document using MusicXML

Export the document in question as a MusicXML file (File > Export > MusicXML); save the file to your desktop. Import the just-exported MusicXML file from the desktop to create a new version of the file (File > Import > MusicXML). Did this help?

What version of Finale?

What's seems to be the problem?

Does Finale crash when you try to playback, or does the cursor move across the score without sound?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document crashes, choose Program Wide. If it does playback without crashing, choose Document Specific.

Try updating the ARIA Player.

Download the installer for the latest ARIA Player for Windows from this link (you may be prompted to log into your MakeMusic account). The installer will appear in your computer's Downloads folder by default and will be called "WIN_ARIA_Player_v1.872.exe". Close Finale (if it's open) and run the ARIA Player installer. After the installer has completed, relaunch Finale and try playback again. Did this fix it?

Check your output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using Device Manager) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Check whether or not the document crashes with Human Playback off.

Sometimes, Human Playback (Finale's automatic playback processing) can cause Finale files to crash. If you turn off Human Playback (MIDI/Audio > Human Playback > None) and try playback, does Finale crash?

Try reassigning playback sounds

First, reactivate Human Playback (MIDI/Audio > Human Playback > Standard). Then, save a new version of your document (File > Save As). In the new version of your docment, reassign playback sounds (MIDI/Audio > Reassign Playback Sounds).

Try creating a new version of your document using MusicXML

Finale has the handy ability to take a document, convert it to a MusicXML file-type, and then create a new Finale file, importing the older file's data. The new version of the file usually has some edits that have to be redone; however, it can be helpful in removing bad data from a Finale file.

  1. Open the Finale file in question.
  2. Export the file as MusicXML (File > Export > MusicXML).
  3. Save the file to your desktop when prompted.
  4. Go back into Finale and import the MusicXML file you just exported (File > Import > MusicXML).
  5. Try playing back the newly created version of your document.

Did this fix the issue?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document plays back without sound, choose Program Wide. If it does playback with sound, choose Document Specific.

Check system volume

To test this, open Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup) and click the Test Audio Output button - this will play a loud tone. If you do not hear the test tone, check your system volume. You can check your system volume by clicking on the speaker icon in your computer's system tray (usually in the lower, right-hand corner of the screen). Was it the system volume?

Check output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using Device Manager) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Test VST output versus MIDI output

Sometimes, a problem with one of Finale's two possible "Play through..." options will fail. To see if one works while the other doesn't please create a new default document (File > New > Default Document), add some notes, and try playback; it plays through MIDI by default. Then, choose (MIDI/Audio > Play Finale Through VST) and try playback. If the first test (through MIDI) works and the second does not, choose "Broken VST". If the second test works and the first did not, choose "Broken MIDI". If neither worked, choose "Neither worked".

Check the Mixer faders, mutes, and solos.

In the document in question, open the Mixer (Window > Mixer). Check that no faders (including the master fader) are all the way down or that anything is muted or soloed. Was this the issue?

Check VST Banks & Effects

Open the VST Banks & Effects dialog box (MIDI/Audio > VST Banks & Effects). Check the bank and master sliders in this dialog box to make sure they are not at zero value. Does this restore sound?

Try reassigning playback sounds

Save a new version of the document in question using File > Save As. In the newly saved version of the file, try reassigning playback sounds (MIDI/Audio > Reassign Playback Sounds). Did this help?

Try creating a new version of the document using MusicXML

Export the document in question as a MusicXML file (File > Export > MusicXML); save the file to your desktop. Import the just-exported MusicXML file from the desktop to create a new version of the file (File > Import > MusicXML). Did this help?

What's seems to be the problem?

Does Finale crash when you try to playback, or does the cursor move across the score without sound?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document crashes, choose Program Wide. If it does playback without crashing, choose Document Specific.

Try updating the ARIA Player.

Download the installer for the latest ARIA Player for Windows from this link (you may be prompted to log into your MakeMusic account). The installer will appear in your computer's Downloads folder by default and will be called "WIN_ARIA_Player_v1.872.exe". Close Finale (if it's open) and run the ARIA Player installer. After the installer has completed, relaunch Finale and try playback again. Did this fix it?

Check your output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using Device Manager) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Check whether or not the document crashes with Human Playback off.

Sometimes, Human Playback (Finale's automatic playback processing) can cause Finale files to crash. If you turn off Human Playback (MIDI/Audio > Human Playback > None) and try playback, does Finale crash?

Try reassigning playback sounds

First, reactivate Human Playback (MIDI/Audio > Human Playback > Standard). Then, save a new version of your document (File > Save As). In the new version of your docment, reassign playback sounds (MIDI/Audio > Reassign Playback Sounds).

Try creating a new version of your document using MusicXML

Finale has the handy ability to take a document, convert it to a MusicXML file-type, and then create a new Finale file, importing the older file's data. The new version of the file usually has some edits that have to be redone; however, it can be helpful in removing bad data from a Finale file.

  1. Open the Finale file in question.
  2. Export the file as MusicXML (File > Export > MusicXML).
  3. Save the file to your desktop when prompted.
  4. Go back into Finale and import the MusicXML file you just exported (File > Import > MusicXML).
  5. Try playing back the newly created version of your document.

Did this fix the issue?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document plays back without sound, choose Program Wide. If it does playback with sound, choose Document Specific.

Check system volume

To test this, open Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup) and click the Test Audio Output button - this will play a loud tone. If you do not hear the test tone, check your system volume. You can check your system volume by clicking on the speaker icon in your computer's system tray (usually in the lower, right-hand corner of the screen). Was it the system volume?

Check output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using Device Manager) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Test VST output versus MIDI output

Sometimes, a problem with one of Finale's two possible "Play through..." options will fail. To see if one works while the other doesn't please create a new default document (File > New > Default Document), add some notes, and try playback; it plays through MIDI by default. Then, choose (MIDI/Audio > Play Finale Through VST) and try playback. If the first test (through MIDI) works and the second does not, choose "Broken VST". If the second test works and the first did not, choose "Broken MIDI". If neither worked, choose "Neither worked".

Check the Mixer faders, mutes, and solos.

In the document in question, open the Mixer (Window > Mixer). Check that no faders (including the master fader) are all the way down or that anything is muted or soloed. Was this the issue?

Check VST Banks & Effects

Open the VST Banks & Effects dialog box (MIDI/Audio > VST Banks & Effects). Check the bank and master sliders in this dialog box to make sure they are not at zero value. Does this restore sound?

Try reassigning playback sounds

Save a new version of the document in question using File > Save As. In the newly saved version of the file, try reassigning playback sounds (MIDI/Audio > Reassign Playback Sounds). Did this help?

Try creating a new version of the document using MusicXML

Export the document in question as a MusicXML file (File > Export > MusicXML); save the file to your desktop. Import the just-exported MusicXML file from the desktop to create a new version of the file (File > Import > MusicXML). Did this help?

What's seems to be the problem?

Does Finale crash when you try to playback, or does the cursor move across the score without sound?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document crashes, choose Program Wide. If it does playback without crashing, choose Document Specific.

Try updating the ARIA Player.

Download the installer for the latest ARIA Player for Windows from this link (you may be prompted to log into your MakeMusic account). The installer will appear in your computer's Downloads folder by default and will be called "WIN_ARIA_Player_v1.872.exe". Close Finale (if it's open) and run the ARIA Player installer. After the installer has completed, relaunch Finale and try playback again. Did this fix it?

Check your output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using Device Manager) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Check whether or not the document crashes with Human Playback off.

Sometimes, Human Playback (Finale's automatic playback processing) can cause Finale files to crash. If you turn off Human Playback (MIDI/Audio > Human Playback > None) and try playback, does Finale crash?

Try reassigning playback sounds

First, reactivate Human Playback (MIDI/Audio > Human Playback > Standard). Then, save a new version of your document (File > Save As). In the new version of your docment, reassign playback sounds (MIDI/Audio > Reassign Playback Sounds).

Try creating a new version of your document using MusicXML

Finale has the handy ability to take a document, convert it to a MusicXML file-type, and then create a new Finale file, importing the older file's data. The new version of the file usually has some edits that have to be redone; however, it can be helpful in removing bad data from a Finale file.

  1. Open the Finale file in question.
  2. Export the file as MusicXML (File > Export > MusicXML).
  3. Save the file to your desktop when prompted.
  4. Go back into Finale and import the MusicXML file you just exported (File > Import > MusicXML).
  5. Try playing back the newly created version of your document.

Did this fix the issue?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document plays back without sound, choose Program Wide. If it does playback with sound, choose Document Specific.

Check system volume

To test this, open Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup) and click the Test Audio Output button - this will play a loud tone. If you do not hear the test tone, check your system volume. You can check your system volume by clicking on the speaker icon in your computer's system tray (usually in the lower, right-hand corner of the screen). Was it the system volume?

Check output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using Device Manager) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Test VST output versus MIDI output

Sometimes, a problem with one of Finale's two possible "Play through..." options will fail. To see if one works while the other doesn't please create a new default document (File > New > Default Document), add some notes, and try playback; it plays through MIDI by default. Then, choose (MIDI/Audio > Play Finale Through VST) and try playback. If the first test (through MIDI) works and the second does not, choose "Broken VST". If the second test works and the first did not, choose "Broken MIDI". If neither worked, choose "Neither worked".

Check the Mixer faders, mutes, and solos.

In the document in question, open the Mixer (Window > Mixer). Check that no faders (including the master fader) are all the way down or that anything is muted or soloed. Was this the issue?

Check VST Banks & Effects

Open the VST Banks & Effects dialog box (MIDI/Audio > VST Banks & Effects). Check the bank and master sliders in this dialog box to make sure they are not at zero value. Does this restore sound?

Try reassigning playback sounds

Save a new version of the document in question using File > Save As. In the newly saved version of the file, try reassigning playback sounds (MIDI/Audio > Reassign Playback Sounds). Did this help?

Try creating a new version of the document using MusicXML

Export the document in question as a MusicXML file (File > Export > MusicXML); save the file to your desktop. Import the just-exported MusicXML file from the desktop to create a new version of the file (File > Import > MusicXML). Did this help?

What's seems to be the problem?

Does Finale crash when you try to playback, or does the cursor move across the score without sound?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document crashes, choose Program Wide. If it does playback without crashing, choose Document Specific.

Try updating the ARIA Player.

Download the installer for the latest ARIA Player for Windows from this link (you may be prompted to log into your MakeMusic account). The installer will appear in your computer's Downloads folder by default and will be called "WIN_ARIA_Player_v1.872.exe". Close Finale (if it's open) and run the ARIA Player installer. After the installer has completed, relaunch Finale and try playback again. Did this fix it?

Check your output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using Device Manager) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Check whether or not the document crashes with Human Playback off.

Sometimes, Human Playback (Finale's automatic playback processing) can cause Finale files to crash. If you turn off Human Playback (MIDI/Audio > Human Playback > None) and try playback, does Finale crash?

Try reassigning playback sounds

First, reactivate Human Playback (MIDI/Audio > Human Playback > Standard). Then, save a new version of your document (File > Save As). In the new version of your docment, reassign playback sounds (MIDI/Audio > Reassign Playback Sounds).

Try creating a new version of your document using MusicXML

Finale has the handy ability to take a document, convert it to a MusicXML file-type, and then create a new Finale file, importing the older file's data. The new version of the file usually has some edits that have to be redone; however, it can be helpful in removing bad data from a Finale file.

  1. Open the Finale file in question.
  2. Export the file as MusicXML (File > Export > MusicXML).
  3. Save the file to your desktop when prompted.
  4. Go back into Finale and import the MusicXML file you just exported (File > Import > MusicXML).
  5. Try playing back the newly created version of your document.

Did this fix the issue?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document plays back without sound, choose Program Wide. If it does playback with sound, choose Document Specific.

Check system volume

To test this, open Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup) and click the Test Audio Output button - this will play a loud tone. If you do not hear the test tone, check your system volume. You can check your system volume by clicking on the speaker icon in your computer's system tray (usually in the lower, right-hand corner of the screen). Was it the system volume?

Check output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using Device Manager) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Test VST output versus MIDI output

Sometimes, a problem with one of Finale's two possible "Play through..." options will fail. To see if one works while the other doesn't please create a new default document (File > New > Default Document), add some notes, and try playback; it plays through MIDI by default. Then, choose (MIDI/Audio > Play Finale Through VST) and try playback. If the first test (through MIDI) works and the second does not, choose "Broken VST". If the second test works and the first did not, choose "Broken MIDI". If neither worked, choose "Neither worked".

Check the Mixer faders, mutes, and solos.

In the document in question, open the Mixer (Window > Mixer). Check that no faders (including the master fader) are all the way down or that anything is muted or soloed. Was this the issue?

Check VST Banks & Effects

Open the VST Banks & Effects dialog box (MIDI/Audio > VST Banks & Effects). Check the bank and master sliders in this dialog box to make sure they are not at zero value. Does this restore sound?

Try reassigning playback sounds

Save a new version of the document in question using File > Save As. In the newly saved version of the file, try reassigning playback sounds (MIDI/Audio > Reassign Playback Sounds). Did this help?

Try creating a new version of the document using MusicXML

Export the document in question as a MusicXML file (File > Export > MusicXML); save the file to your desktop. Import the just-exported MusicXML file from the desktop to create a new version of the file (File > Import > MusicXML). Did this help?

What's seems to be the problem?

Does Finale crash when you try to playback, or does the cursor move across the score without sound?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document crashes, choose Program Wide. If it does playback without crashing, choose Document Specific.

Try updating the ARIA Player.

Download the installer for the latest ARIA Player for Windows from this link (you may be prompted to log into your MakeMusic account). The installer will appear in your computer's Downloads folder by default and will be called "WIN_ARIA_Player_v1.872.exe". Close Finale (if it's open) and run the ARIA Player installer. After the installer has completed, relaunch Finale and try playback again. Did this fix it?

Check your output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using Device Manager) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Check whether or not the document crashes with Human Playback off.

Sometimes, Human Playback (Finale's automatic playback processing) can cause Finale files to crash. If you turn off Human Playback (MIDI/Audio > Human Playback > None) and try playback, does Finale crash?

Try reassigning playback sounds

First, reactivate Human Playback (MIDI/Audio > Human Playback > Standard). Then, save a new version of your document (File > Save As). In the new version of your docment, reassign playback sounds (MIDI/Audio > Reassign Playback Sounds).

Try creating a new version of your document using MusicXML

Finale has the handy ability to take a document, convert it to a MusicXML file-type, and then create a new Finale file, importing the older file's data. The new version of the file usually has some edits that have to be redone; however, it can be helpful in removing bad data from a Finale file.

  1. Open the Finale file in question.
  2. Export the file as MusicXML (File > MusicXML > Export).
  3. Save the file to your desktop when prompted.
  4. Go back into Finale and import the MusicXML file you just exported (File > MusicXML > Import).
  5. Try playing back the newly created version of your document.

Did this fix the issue?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document plays back without sound, choose Program Wide. If it does playback with sound, choose Document Specific.

Check system volume

To test this, open Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup) and click the Test Audio Output button - this will play a loud tone. If you do not hear the test tone, check your system volume. You can check your system volume by clicking on the speaker icon in your computer's system tray (usually in the lower, right-hand corner of the screen). Was it the system volume?

Check output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using Device Manager) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Test VST output versus MIDI output

Sometimes, a problem with one of Finale's two possible "Play through..." options will fail. To see if one works while the other doesn't please create a new default document (File > New > Default Document), add some notes, and try playback; it plays through MIDI by default. Then, choose (MIDI/Audio > Play Finale Through VST) and try playback. If the first test (through MIDI) works and the second does not, choose "Broken VST". If the second test works and the first did not, choose "Broken MIDI". If neither worked, choose "Neither worked".

Check the Mixer faders, mutes, and solos.

In the document in question, open the Mixer (Window > Mixer). Check that no faders (including the master fader) are all the way down or that anything is muted or soloed. Was this the issue?

Check VST Banks & Effects

Open the VST Banks & Effects dialog box (MIDI/Audio > VST Banks & Effects). Check the bank and master sliders in this dialog box to make sure they are not at zero value. Does this restore sound?

Try reassigning playback sounds

Save a new version of the document in question using File > Save As. In the newly saved version of the file, try reassigning playback sounds (MIDI/Audio > Reassign Playback Sounds). Did this help?

Try creating a new version of the document using MusicXML

Export the document in question as a MusicXML file (File > MusicXML > Export); save the file to your desktop. Import the just-exported MusicXML file from the desktop to create a new version of the file (File > MusicXML > Import). Did this help?

What version of Finale?

What's seems to be the problem?

Does Finale crash when you try to playback, or does the cursor move across the score without sound?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document crashes, choose Program Wide. If it does playback without crashing, choose Document Specific.

Try updating the ARIA Player.

Download the installer for the latest ARIA Player for Windows from this link (you may be prompted to log into your MakeMusic account). The installer will appear in your computer's Downloads folder by default and will be called "WIN_ARIA_Player_v1.872.exe". Close Finale (if it's open) and run the ARIA Player installer. After the installer has completed, relaunch Finale and try playback again. Did this fix it?

Check your output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using Device Manager) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Check whether or not the document crashes with Human Playback off.

Sometimes, Human Playback (Finale's automatic playback processing) can cause Finale files to crash. If you turn off Human Playback (MIDI/Audio > Human Playback > None) and try playback, does Finale crash?

Try reassigning playback sounds

First, reactivate Human Playback (MIDI/Audio > Human Playback > Standard). Then, save a new version of your document (File > Save As). In the new version of your docment, reassign playback sounds (MIDI/Audio > Reassign Playback Sounds).

Try creating a new version of your document using MusicXML

Finale has the handy ability to take a document, convert it to a MusicXML file-type, and then create a new Finale file, importing the older file's data. The new version of the file usually has some edits that have to be redone; however, it can be helpful in removing bad data from a Finale file.

  1. Open the Finale file in question.
  2. Export the file as MusicXML (File > Export > MusicXML).
  3. Save the file to your desktop when prompted.
  4. Go back into Finale and import the MusicXML file you just exported (File > Import > MusicXML).
  5. Try playing back the newly created version of your document.

Did this fix the issue?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document plays back without sound, choose Program Wide. If it does playback with sound, choose Document Specific.

Check system volume

To test this, open Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup) and click the Test Audio Output button - this will play a loud tone. If you do not hear the test tone, check your system volume. You can check your system volume by clicking on the speaker icon in your computer's system tray (usually in the lower, right-hand corner of the screen). Was it the system volume?

Check output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using Device Manager) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Test VST output versus MIDI output

Sometimes, a problem with one of Finale's two possible "Play through..." options will fail. To see if one works while the other doesn't please create a new default document (File > New > Default Document), add some notes, and try playback; it plays through MIDI by default. Then, choose (MIDI/Audio > Play Finale Through VST) and try playback. If the first test (through MIDI) works and the second does not, choose "Broken VST". If the second test works and the first did not, choose "Broken MIDI". If neither worked, choose "Neither worked".

Check the Mixer faders, mutes, and solos.

In the document in question, open the Mixer (Window > Mixer). Check that no faders (including the master fader) are all the way down or that anything is muted or soloed. Was this the issue?

Check VST Banks & Effects

Open the VST Banks & Effects dialog box (MIDI/Audio > VST Banks & Effects). Check the bank and master sliders in this dialog box to make sure they are not at zero value. Does this restore sound?

Try reassigning playback sounds

Save a new version of the document in question using File > Save As. In the newly saved version of the file, try reassigning playback sounds (MIDI/Audio > Reassign Playback Sounds). Did this help?

Try creating a new version of the document using MusicXML

Export the document in question as a MusicXML file (File > Export > MusicXML); save the file to your desktop. Import the just-exported MusicXML file from the desktop to create a new version of the file (File > Import > MusicXML). Did this help?

What's seems to be the problem?

Does Finale crash when you try to playback, or does the cursor move across the score without sound?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document crashes, choose Program Wide. If it does playback without crashing, choose Document Specific.

Try updating the ARIA Player.

Download the installer for the latest ARIA Player for Windows from this link (you may be prompted to log into your MakeMusic account). The installer will appear in your computer's Downloads folder by default and will be called "WIN_ARIA_Player_v1.872.exe". Close Finale (if it's open) and run the ARIA Player installer. After the installer has completed, relaunch Finale and try playback again. Did this fix it?

Check your output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using Device Manager) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Check whether or not the document crashes with Human Playback off.

Sometimes, Human Playback (Finale's automatic playback processing) can cause Finale files to crash. If you turn off Human Playback (MIDI/Audio > Human Playback > None) and try playback, does Finale crash?

Try reassigning playback sounds

First, reactivate Human Playback (MIDI/Audio > Human Playback > Standard). Then, save a new version of your document (File > Save As). In the new version of your docment, reassign playback sounds (MIDI/Audio > Reassign Playback Sounds).

Try creating a new version of your document using MusicXML

Finale has the handy ability to take a document, convert it to a MusicXML file-type, and then create a new Finale file, importing the older file's data. The new version of the file usually has some edits that have to be redone; however, it can be helpful in removing bad data from a Finale file.

  1. Open the Finale file in question.
  2. Export the file as MusicXML (File > Export > MusicXML).
  3. Save the file to your desktop when prompted.
  4. Go back into Finale and import the MusicXML file you just exported (File > Import > MusicXML).
  5. Try playing back the newly created version of your document.

Did this fix the issue?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document plays back without sound, choose Program Wide. If it does playback with sound, choose Document Specific.

Check system volume

To test this, open Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup) and click the Test Audio Output button - this will play a loud tone. If you do not hear the test tone, check your system volume. You can check your system volume by clicking on the speaker icon in your computer's system tray (usually in the lower, right-hand corner of the screen). Was it the system volume?

Check output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using Device Manager) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Test VST output versus MIDI output

Sometimes, a problem with one of Finale's two possible "Play through..." options will fail. To see if one works while the other doesn't please create a new default document (File > New > Default Document), add some notes, and try playback; it plays through MIDI by default. Then, choose (MIDI/Audio > Play Finale Through VST) and try playback. If the first test (through MIDI) works and the second does not, choose "Broken VST". If the second test works and the first did not, choose "Broken MIDI". If neither worked, choose "Neither worked".

Check the Mixer faders, mutes, and solos.

In the document in question, open the Mixer (Window > Mixer). Check that no faders (including the master fader) are all the way down or that anything is muted or soloed. Was this the issue?

Check VST Banks & Effects

Open the VST Banks & Effects dialog box (MIDI/Audio > VST Banks & Effects). Check the bank and master sliders in this dialog box to make sure they are not at zero value. Does this restore sound?

Try reassigning playback sounds

Save a new version of the document in question using File > Save As. In the newly saved version of the file, try reassigning playback sounds (MIDI/Audio > Reassign Playback Sounds). Did this help?

Try creating a new version of the document using MusicXML

Export the document in question as a MusicXML file (File > Export > MusicXML); save the file to your desktop. Import the just-exported MusicXML file from the desktop to create a new version of the file (File > Import > MusicXML). Did this help?

What's seems to be the problem?

Does Finale crash when you try to playback, or does the cursor move across the score without sound?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document crashes, choose Program Wide. If it does playback without crashing, choose Document Specific.

Try updating the ARIA Player.

Download the installer for the latest ARIA Player for Windows from this link (you may be prompted to log into your MakeMusic account). The installer will appear in your computer's Downloads folder by default and will be called "WIN_ARIA_Player_v1.872.exe". Close Finale (if it's open) and run the ARIA Player installer. After the installer has completed, relaunch Finale and try playback again. Did this fix it?

Check your output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using Device Manager) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Check whether or not the document crashes with Human Playback off.

Sometimes, Human Playback (Finale's automatic playback processing) can cause Finale files to crash. If you turn off Human Playback (MIDI/Audio > Human Playback > None) and try playback, does Finale crash?

Try reassigning playback sounds

First, reactivate Human Playback (MIDI/Audio > Human Playback > Standard). Then, save a new version of your document (File > Save As). In the new version of your docment, reassign playback sounds (MIDI/Audio > Reassign Playback Sounds).

Try creating a new version of your document using MusicXML

Finale has the handy ability to take a document, convert it to a MusicXML file-type, and then create a new Finale file, importing the older file's data. The new version of the file usually has some edits that have to be redone; however, it can be helpful in removing bad data from a Finale file.

  1. Open the Finale file in question.
  2. Export the file as MusicXML (File > Export > MusicXML).
  3. Save the file to your desktop when prompted.
  4. Go back into Finale and import the MusicXML file you just exported (File > Import > MusicXML).
  5. Try playing back the newly created version of your document.

Did this fix the issue?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document plays back without sound, choose Program Wide. If it does playback with sound, choose Document Specific.

Check system volume

To test this, open Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup) and click the Test Audio Output button - this will play a loud tone. If you do not hear the test tone, check your system volume. You can check your system volume by clicking on the speaker icon in your computer's system tray (usually in the lower, right-hand corner of the screen). Was it the system volume?

Check output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using Device Manager) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Test VST output versus MIDI output

Sometimes, a problem with one of Finale's two possible "Play through..." options will fail. To see if one works while the other doesn't please create a new default document (File > New > Default Document), add some notes, and try playback; it plays through MIDI by default. Then, choose (MIDI/Audio > Play Finale Through VST) and try playback. If the first test (through MIDI) works and the second does not, choose "Broken VST". If the second test works and the first did not, choose "Broken MIDI". If neither worked, choose "Neither worked".

Check the Mixer faders, mutes, and solos.

In the document in question, open the Mixer (Window > Mixer). Check that no faders (including the master fader) are all the way down or that anything is muted or soloed. Was this the issue?

Check VST Banks & Effects

Open the VST Banks & Effects dialog box (MIDI/Audio > VST Banks & Effects). Check the bank and master sliders in this dialog box to make sure they are not at zero value. Does this restore sound?

Try reassigning playback sounds

Save a new version of the document in question using File > Save As. In the newly saved version of the file, try reassigning playback sounds (MIDI/Audio > Reassign Playback Sounds). Did this help?

Try creating a new version of the document using MusicXML

Export the document in question as a MusicXML file (File > Export > MusicXML); save the file to your desktop. Import the just-exported MusicXML file from the desktop to create a new version of the file (File > Import > MusicXML). Did this help?

What's seems to be the problem?

Does Finale crash when you try to playback, or does the cursor move across the score without sound?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document crashes, choose Program Wide. If it does playback without crashing, choose Document Specific.

Try updating the ARIA Player.

Download the installer for the latest ARIA Player for Windows from this link (you may be prompted to log into your MakeMusic account). The installer will appear in your computer's Downloads folder by default and will be called "WIN_ARIA_Player_v1.872.exe". Close Finale (if it's open) and run the ARIA Player installer. After the installer has completed, relaunch Finale and try playback again. Did this fix it?

Check your output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using Device Manager) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Check whether or not the document crashes with Human Playback off.

Sometimes, Human Playback (Finale's automatic playback processing) can cause Finale files to crash. If you turn off Human Playback (MIDI/Audio > Human Playback > None) and try playback, does Finale crash?

Try reassigning playback sounds

First, reactivate Human Playback (MIDI/Audio > Human Playback > Standard). Then, save a new version of your document (File > Save As). In the new version of your docment, reassign playback sounds (MIDI/Audio > Reassign Playback Sounds).

Try creating a new version of your document using MusicXML

Finale has the handy ability to take a document, convert it to a MusicXML file-type, and then create a new Finale file, importing the older file's data. The new version of the file usually has some edits that have to be redone; however, it can be helpful in removing bad data from a Finale file.

  1. Open the Finale file in question.
  2. Export the file as MusicXML (File > Export > MusicXML).
  3. Save the file to your desktop when prompted.
  4. Go back into Finale and import the MusicXML file you just exported (File > Import > MusicXML).
  5. Try playing back the newly created version of your document.

Did this fix the issue?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document plays back without sound, choose Program Wide. If it does playback with sound, choose Document Specific.

Check system volume

To test this, open Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup) and click the Test Audio Output button - this will play a loud tone. If you do not hear the test tone, check your system volume. You can check your system volume by clicking on the speaker icon in your computer's system tray (usually in the lower, right-hand corner of the screen). Was it the system volume?

Check output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using Device Manager) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Test VST output versus MIDI output

Sometimes, a problem with one of Finale's two possible "Play through..." options will fail. To see if one works while the other doesn't please create a new default document (File > New > Default Document), add some notes, and try playback; it plays through MIDI by default. Then, choose (MIDI/Audio > Play Finale Through VST) and try playback. If the first test (through MIDI) works and the second does not, choose "Broken VST". If the second test works and the first did not, choose "Broken MIDI". If neither worked, choose "Neither worked".

Check the Mixer faders, mutes, and solos.

In the document in question, open the Mixer (Window > Mixer). Check that no faders (including the master fader) are all the way down or that anything is muted or soloed. Was this the issue?

Check VST Banks & Effects

Open the VST Banks & Effects dialog box (MIDI/Audio > VST Banks & Effects). Check the bank and master sliders in this dialog box to make sure they are not at zero value. Does this restore sound?

Try reassigning playback sounds

Save a new version of the document in question using File > Save As. In the newly saved version of the file, try reassigning playback sounds (MIDI/Audio > Reassign Playback Sounds). Did this help?

Try creating a new version of the document using MusicXML

Export the document in question as a MusicXML file (File > Export > MusicXML); save the file to your desktop. Import the just-exported MusicXML file from the desktop to create a new version of the file (File > Import > MusicXML). Did this help?

What's seems to be the problem?

Does Finale crash when you try to playback, or does the cursor move across the score without sound?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document crashes, choose Program Wide. If it does playback without crashing, choose Document Specific.

Try updating the ARIA Player.

Download the installer for the latest ARIA Player for Windows from this link (you may be prompted to log into your MakeMusic account). The installer will appear in your computer's Downloads folder by default and will be called "WIN_ARIA_Player_v1.872.exe". Close Finale (if it's open) and run the ARIA Player installer. After the installer has completed, relaunch Finale and try playback again. Did this fix it?

Check your output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using Device Manager) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Check whether or not the document crashes with Human Playback off.

Sometimes, Human Playback (Finale's automatic playback processing) can cause Finale files to crash. If you turn off Human Playback (MIDI/Audio > Human Playback > None) and try playback, does Finale crash?

Try reassigning playback sounds

First, reactivate Human Playback (MIDI/Audio > Human Playback > Standard). Then, save a new version of your document (File > Save As). In the new version of your docment, reassign playback sounds (MIDI/Audio > Reassign Playback Sounds).

Try creating a new version of your document using MusicXML

Finale has the handy ability to take a document, convert it to a MusicXML file-type, and then create a new Finale file, importing the older file's data. The new version of the file usually has some edits that have to be redone; however, it can be helpful in removing bad data from a Finale file.

  1. Open the Finale file in question.
  2. Export the file as MusicXML (File > MusicXML > Export).
  3. Save the file to your desktop when prompted.
  4. Go back into Finale and import the MusicXML file you just exported (File > MusicXML > Import).
  5. Try playing back the newly created version of your document.

Did this fix the issue?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document plays back without sound, choose Program Wide. If it does playback with sound, choose Document Specific.

Check system volume

To test this, open Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup) and click the Test Audio Output button - this will play a loud tone. If you do not hear the test tone, check your system volume. You can check your system volume by clicking on the speaker icon in your computer's system tray (usually in the lower, right-hand corner of the screen). Was it the system volume?

Check output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using Device Manager) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Test VST output versus MIDI output

Sometimes, a problem with one of Finale's two possible "Play through..." options will fail. To see if one works while the other doesn't please create a new default document (File > New > Default Document), add some notes, and try playback; it plays through MIDI by default. Then, choose (MIDI/Audio > Play Finale Through VST) and try playback. If the first test (through MIDI) works and the second does not, choose "Broken VST". If the second test works and the first did not, choose "Broken MIDI". If neither worked, choose "Neither worked".

Check the Mixer faders, mutes, and solos.

In the document in question, open the Mixer (Window > Mixer). Check that no faders (including the master fader) are all the way down or that anything is muted or soloed. Was this the issue?

Check VST Banks & Effects

Open the VST Banks & Effects dialog box (MIDI/Audio > VST Banks & Effects). Check the bank and master sliders in this dialog box to make sure they are not at zero value. Does this restore sound?

Try reassigning playback sounds

Save a new version of the document in question using File > Save As. In the newly saved version of the file, try reassigning playback sounds (MIDI/Audio > Reassign Playback Sounds). Did this help?

Try creating a new version of the document using MusicXML

Export the document in question as a MusicXML file (File > MusicXML > Export); save the file to your desktop. Import the just-exported MusicXML file from the desktop to create a new version of the file (File > MusicXML > Import). Did this help?

What version of Finale?

What's seems to be the problem?

Does Finale crash when you try to playback, or does the cursor move across the score without sound?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document crashes, choose Program Wide. If it does playback without crashing, choose Document Specific.

Try updating the ARIA Player.

Download the installer for the latest ARIA Player for Windows from this link (you may be prompted to log into your MakeMusic account). The installer will appear in your computer's Downloads folder by default and will be called "WIN_ARIA_Player_v1.872.exe". Close Finale (if it's open) and run the ARIA Player installer. After the installer has completed, relaunch Finale and try playback again. Did this fix it?

Check your output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using Device Manager) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Check whether or not the document crashes with Human Playback off.

Sometimes, Human Playback (Finale's automatic playback processing) can cause Finale files to crash. If you turn off Human Playback (MIDI/Audio > Human Playback > None) and try playback, does Finale crash?

Try reassigning playback sounds

First, reactivate Human Playback (MIDI/Audio > Human Playback > Standard). Then, save a new version of your document (File > Save As). In the new version of your docment, reassign playback sounds (MIDI/Audio > Reassign Playback Sounds).

Try creating a new version of your document using MusicXML

Finale has the handy ability to take a document, convert it to a MusicXML file-type, and then create a new Finale file, importing the older file's data. The new version of the file usually has some edits that have to be redone; however, it can be helpful in removing bad data from a Finale file.

  1. Open the Finale file in question.
  2. Export the file as MusicXML (File > Export > MusicXML).
  3. Save the file to your desktop when prompted.
  4. Go back into Finale and import the MusicXML file you just exported (File > Import > MusicXML).
  5. Try playing back the newly created version of your document.

Did this fix the issue?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document plays back without sound, choose Program Wide. If it does playback with sound, choose Document Specific.

Check system volume

To test this, open Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup) and click the Test Audio Output button - this will play a loud tone. If you do not hear the test tone, check your system volume. You can check your system volume by clicking on the speaker icon in your computer's system tray (usually in the lower, right-hand corner of the screen). Was it the system volume?

Check output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using Device Manager) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Test VST output versus MIDI output

Sometimes, a problem with one of Finale's two possible "Play through..." options will fail. To see if one works while the other doesn't please create a new default document (File > New > Default Document), add some notes, and try playback; it plays through MIDI by default. Then, choose (MIDI/Audio > Play Finale Through VST) and try playback. If the first test (through MIDI) works and the second does not, choose "Broken VST". If the second test works and the first did not, choose "Broken MIDI". If neither worked, choose "Neither worked".

Check the Mixer faders, mutes, and solos.

In the document in question, open the Mixer (Window > Mixer). Check that no faders (including the master fader) are all the way down or that anything is muted or soloed. Was this the issue?

Check VST Banks & Effects

Open the VST Banks & Effects dialog box (MIDI/Audio > VST Banks & Effects). Check the bank and master sliders in this dialog box to make sure they are not at zero value. Does this restore sound?

Try reassigning playback sounds

Save a new version of the document in question using File > Save As. In the newly saved version of the file, try reassigning playback sounds (MIDI/Audio > Reassign Playback Sounds). Did this help?

Try creating a new version of the document using MusicXML

Export the document in question as a MusicXML file (File > Export > MusicXML); save the file to your desktop. Import the just-exported MusicXML file from the desktop to create a new version of the file (File > Import > MusicXML). Did this help?

What's seems to be the problem?

Does Finale crash when you try to playback, or does the cursor move across the score without sound?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document crashes, choose Program Wide. If it does playback without crashing, choose Document Specific.

Try updating the ARIA Player.

Download the installer for the latest ARIA Player for Windows from this link (you may be prompted to log into your MakeMusic account). The installer will appear in your computer's Downloads folder by default and will be called "WIN_ARIA_Player_v1.872.exe". Close Finale (if it's open) and run the ARIA Player installer. After the installer has completed, relaunch Finale and try playback again. Did this fix it?

Check your output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using Device Manager) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Check whether or not the document crashes with Human Playback off.

Sometimes, Human Playback (Finale's automatic playback processing) can cause Finale files to crash. If you turn off Human Playback (MIDI/Audio > Human Playback > None) and try playback, does Finale crash?

Try reassigning playback sounds

First, reactivate Human Playback (MIDI/Audio > Human Playback > Standard). Then, save a new version of your document (File > Save As). In the new version of your docment, reassign playback sounds (MIDI/Audio > Reassign Playback Sounds).

Try creating a new version of your document using MusicXML

Finale has the handy ability to take a document, convert it to a MusicXML file-type, and then create a new Finale file, importing the older file's data. The new version of the file usually has some edits that have to be redone; however, it can be helpful in removing bad data from a Finale file.

  1. Open the Finale file in question.
  2. Export the file as MusicXML (File > Export > MusicXML).
  3. Save the file to your desktop when prompted.
  4. Go back into Finale and import the MusicXML file you just exported (File > Import > MusicXML).
  5. Try playing back the newly created version of your document.

Did this fix the issue?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document plays back without sound, choose Program Wide. If it does playback with sound, choose Document Specific.

Check system volume

To test this, open Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup) and click the Test Audio Output button - this will play a loud tone. If you do not hear the test tone, check your system volume. You can check your system volume by clicking on the speaker icon in your computer's system tray (usually in the lower, right-hand corner of the screen). Was it the system volume?

Check output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using Device Manager) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Test VST output versus MIDI output

Sometimes, a problem with one of Finale's two possible "Play through..." options will fail. To see if one works while the other doesn't please create a new default document (File > New > Default Document), add some notes, and try playback; it plays through MIDI by default. Then, choose (MIDI/Audio > Play Finale Through VST) and try playback. If the first test (through MIDI) works and the second does not, choose "Broken VST". If the second test works and the first did not, choose "Broken MIDI". If neither worked, choose "Neither worked".

Check the Mixer faders, mutes, and solos.

In the document in question, open the Mixer (Window > Mixer). Check that no faders (including the master fader) are all the way down or that anything is muted or soloed. Was this the issue?

Check VST Banks & Effects

Open the VST Banks & Effects dialog box (MIDI/Audio > VST Banks & Effects). Check the bank and master sliders in this dialog box to make sure they are not at zero value. Does this restore sound?

Try reassigning playback sounds

Save a new version of the document in question using File > Save As. In the newly saved version of the file, try reassigning playback sounds (MIDI/Audio > Reassign Playback Sounds). Did this help?

Try creating a new version of the document using MusicXML

Export the document in question as a MusicXML file (File > Export > MusicXML); save the file to your desktop. Import the just-exported MusicXML file from the desktop to create a new version of the file (File > Import > MusicXML). Did this help?

What's seems to be the problem?

Does Finale crash when you try to playback, or does the cursor move across the score without sound?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document crashes, choose Program Wide. If it does playback without crashing, choose Document Specific.

Try updating the ARIA Player.

Download the installer for the latest ARIA Player for Windows from this link (you may be prompted to log into your MakeMusic account). The installer will appear in your computer's Downloads folder by default and will be called "WIN_ARIA_Player_v1.872.exe". Close Finale (if it's open) and run the ARIA Player installer. After the installer has completed, relaunch Finale and try playback again. Did this fix it?

Check your output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using Device Manager) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Check whether or not the document crashes with Human Playback off.

Sometimes, Human Playback (Finale's automatic playback processing) can cause Finale files to crash. If you turn off Human Playback (MIDI/Audio > Human Playback > None) and try playback, does Finale crash?

Try reassigning playback sounds

First, reactivate Human Playback (MIDI/Audio > Human Playback > Standard). Then, save a new version of your document (File > Save As). In the new version of your docment, reassign playback sounds (MIDI/Audio > Reassign Playback Sounds).

Try creating a new version of your document using MusicXML

Finale has the handy ability to take a document, convert it to a MusicXML file-type, and then create a new Finale file, importing the older file's data. The new version of the file usually has some edits that have to be redone; however, it can be helpful in removing bad data from a Finale file.

  1. Open the Finale file in question.
  2. Export the file as MusicXML (File > MusicXML > Export).
  3. Save the file to your desktop when prompted.
  4. Go back into Finale and import the MusicXML file you just exported (File > MusicXML > Import).
  5. Try playing back the newly created version of your document.

Did this fix the issue?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document plays back without sound, choose Program Wide. If it does playback with sound, choose Document Specific.

Check system volume

To test this, open Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup) and click the Test Audio Output button - this will play a loud tone. If you do not hear the test tone, check your system volume. You can check your system volume by clicking on the speaker icon in your computer's system tray (usually in the lower, right-hand corner of the screen). Was it the system volume?

Check output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using Device Manager) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Test VST output versus MIDI output

Sometimes, a problem with one of Finale's two possible "Play through..." options will fail. To see if one works while the other doesn't please create a new default document (File > New > Default Document), add some notes, and try playback; it plays through MIDI by default. Then, choose (MIDI/Audio > Play Finale Through VST) and try playback. If the first test (through MIDI) works and the second does not, choose "Broken VST". If the second test works and the first did not, choose "Broken MIDI". If neither worked, choose "Neither worked".

Check the Mixer faders, mutes, and solos.

In the document in question, open the Mixer (Window > Mixer). Check that no faders (including the master fader) are all the way down or that anything is muted or soloed. Was this the issue?

Check VST Banks & Effects

Open the VST Banks & Effects dialog box (MIDI/Audio > VST Banks & Effects). Check the bank and master sliders in this dialog box to make sure they are not at zero value. Does this restore sound?

Try reassigning playback sounds

Save a new version of the document in question using File > Save As. In the newly saved version of the file, try reassigning playback sounds (MIDI/Audio > Reassign Playback Sounds). Did this help?

Try creating a new version of the document using MusicXML

Export the document in question as a MusicXML file (File > MusicXML > Export); save the file to your desktop. Import the just-exported MusicXML file from the desktop to create a new version of the file (File > MusicXML > Import). Did this help?

What version of Finale?

What's seems to be the problem?

Does Finale crash when you try to playback, or does the cursor move across the score without sound?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document crashes, choose Program Wide. If it does playback without crashing, choose Document Specific.

Try updating the ARIA Player.

Download the installer for the latest ARIA Player for Windows from this link (you may be prompted to log into your MakeMusic account). The installer will appear in your computer's Downloads folder by default and will be called "WIN_ARIA_Player_v1.872.exe". Close Finale (if it's open) and run the ARIA Player installer. After the installer has completed, relaunch Finale and try playback again. Did this fix it?

Check your output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using Device Manager) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Check whether or not the document crashes with Human Playback off.

Sometimes, Human Playback (Finale's automatic playback processing) can cause Finale files to crash. If you turn off Human Playback (MIDI/Audio > Human Playback > None) and try playback, does Finale crash?

Try reassigning playback sounds

First, reactivate Human Playback (MIDI/Audio > Human Playback > Standard). Then, save a new version of your document (File > Save As). In the new version of your docment, reassign playback sounds (MIDI/Audio > Reassign Playback Sounds).

Try creating a new version of your document using MusicXML

Finale has the handy ability to take a document, convert it to a MusicXML file-type, and then create a new Finale file, importing the older file's data. The new version of the file usually has some edits that have to be redone; however, it can be helpful in removing bad data from a Finale file.

  1. Open the Finale file in question.
  2. Export the file as MusicXML (File > Export > MusicXML).
  3. Save the file to your desktop when prompted.
  4. Go back into Finale and import the MusicXML file you just exported (File > Import > MusicXML).
  5. Try playing back the newly created version of your document.

Did this fix the issue?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document plays back without sound, choose Program Wide. If it does playback with sound, choose Document Specific.

Check system volume

To test this, open Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup) and click the Test Audio Output button - this will play a loud tone. If you do not hear the test tone, check your system volume. You can check your system volume by clicking on the speaker icon in your computer's system tray (usually in the lower, right-hand corner of the screen). Was it the system volume?

Check output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using Device Manager) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Test VST output versus MIDI output

Sometimes, a problem with one of Finale's two possible "Play through..." options will fail. To see if one works while the other doesn't please create a new default document (File > New > Default Document), add some notes, and try playback; it plays through MIDI by default. Then, choose (MIDI/Audio > Play Finale Through VST) and try playback. If the first test (through MIDI) works and the second does not, choose "Broken VST". If the second test works and the first did not, choose "Broken MIDI". If neither worked, choose "Neither worked".

Check the Mixer faders, mutes, and solos.

In the document in question, open the Mixer (Window > Mixer). Check that no faders (including the master fader) are all the way down or that anything is muted or soloed. Was this the issue?

Check VST Banks & Effects

Open the VST Banks & Effects dialog box (MIDI/Audio > VST Banks & Effects). Check the bank and master sliders in this dialog box to make sure they are not at zero value. Does this restore sound?

Try reassigning playback sounds

Save a new version of the document in question using File > Save As. In the newly saved version of the file, try reassigning playback sounds (MIDI/Audio > Reassign Playback Sounds). Did this help?

Try creating a new version of the document using MusicXML

Export the document in question as a MusicXML file (File > Export > MusicXML); save the file to your desktop. Import the just-exported MusicXML file from the desktop to create a new version of the file (File > Import > MusicXML). Did this help?

What's seems to be the problem?

Does Finale crash when you try to playback, or does the cursor move across the score without sound?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document crashes, choose Program Wide. If it does playback without crashing, choose Document Specific.

Try updating the ARIA Player.

Download the installer for the latest ARIA Player for Windows from this link (you may be prompted to log into your MakeMusic account). The installer will appear in your computer's Downloads folder by default and will be called "WIN_ARIA_Player_v1.872.exe". Close Finale (if it's open) and run the ARIA Player installer. After the installer has completed, relaunch Finale and try playback again. Did this fix it?

Check your output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using Device Manager) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Check whether or not the document crashes with Human Playback off.

Sometimes, Human Playback (Finale's automatic playback processing) can cause Finale files to crash. If you turn off Human Playback (MIDI/Audio > Human Playback > None) and try playback, does Finale crash?

Try reassigning playback sounds

First, reactivate Human Playback (MIDI/Audio > Human Playback > Standard). Then, save a new version of your document (File > Save As). In the new version of your docment, reassign playback sounds (MIDI/Audio > Reassign Playback Sounds).

Try creating a new version of your document using MusicXML

Finale has the handy ability to take a document, convert it to a MusicXML file-type, and then create a new Finale file, importing the older file's data. The new version of the file usually has some edits that have to be redone; however, it can be helpful in removing bad data from a Finale file.

  1. Open the Finale file in question.
  2. Export the file as MusicXML (File > Export > MusicXML).
  3. Save the file to your desktop when prompted.
  4. Go back into Finale and import the MusicXML file you just exported (File > Import > MusicXML).
  5. Try playing back the newly created version of your document.

Did this fix the issue?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document plays back without sound, choose Program Wide. If it does playback with sound, choose Document Specific.

Check system volume

To test this, open Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup) and click the Test Audio Output button - this will play a loud tone. If you do not hear the test tone, check your system volume. You can check your system volume by clicking on the speaker icon in your computer's system tray (usually in the lower, right-hand corner of the screen). Was it the system volume?

Check output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using Device Manager) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Test VST output versus MIDI output

Sometimes, a problem with one of Finale's two possible "Play through..." options will fail. To see if one works while the other doesn't please create a new default document (File > New > Default Document), add some notes, and try playback; it plays through MIDI by default. Then, choose (MIDI/Audio > Play Finale Through VST) and try playback. If the first test (through MIDI) works and the second does not, choose "Broken VST". If the second test works and the first did not, choose "Broken MIDI". If neither worked, choose "Neither worked".

Check the Mixer faders, mutes, and solos.

In the document in question, open the Mixer (Window > Mixer). Check that no faders (including the master fader) are all the way down or that anything is muted or soloed. Was this the issue?

Check VST Banks & Effects

Open the VST Banks & Effects dialog box (MIDI/Audio > VST Banks & Effects). Check the bank and master sliders in this dialog box to make sure they are not at zero value. Does this restore sound?

Try reassigning playback sounds

Save a new version of the document in question using File > Save As. In the newly saved version of the file, try reassigning playback sounds (MIDI/Audio > Reassign Playback Sounds). Did this help?

Try creating a new version of the document using MusicXML

Export the document in question as a MusicXML file (File > Export > MusicXML); save the file to your desktop. Import the just-exported MusicXML file from the desktop to create a new version of the file (File > Import > MusicXML). Did this help?

What's seems to be the problem?

Does Finale crash when you try to playback, or does the cursor move across the score without sound?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document crashes, choose Program Wide. If it does playback without crashing, choose Document Specific.

Try updating the ARIA Player.

Download the installer for the latest ARIA Player for Windows from this link (you may be prompted to log into your MakeMusic account). The installer will appear in your computer's Downloads folder by default and will be called "WIN_ARIA_Player_v1.872.exe". Close Finale (if it's open) and run the ARIA Player installer. After the installer has completed, relaunch Finale and try playback again. Did this fix it?

Check your output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using Device Manager) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Check whether or not the document crashes with Human Playback off.

Sometimes, Human Playback (Finale's automatic playback processing) can cause Finale files to crash. If you turn off Human Playback (MIDI/Audio > Human Playback > None) and try playback, does Finale crash?

Try reassigning playback sounds

First, reactivate Human Playback (MIDI/Audio > Human Playback > Standard). Then, save a new version of your document (File > Save As). In the new version of your docment, reassign playback sounds (MIDI/Audio > Reassign Playback Sounds).

Try creating a new version of your document using MusicXML

Finale has the handy ability to take a document, convert it to a MusicXML file-type, and then create a new Finale file, importing the older file's data. The new version of the file usually has some edits that have to be redone; however, it can be helpful in removing bad data from a Finale file.

  1. Open the Finale file in question.
  2. Export the file as MusicXML (File > MusicXML > Export).
  3. Save the file to your desktop when prompted.
  4. Go back into Finale and import the MusicXML file you just exported (File > MusicXML > Import).
  5. Try playing back the newly created version of your document.

Did this fix the issue?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document plays back without sound, choose Program Wide. If it does playback with sound, choose Document Specific.

Check system volume

To test this, open Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup) and click the Test Audio Output button - this will play a loud tone. If you do not hear the test tone, check your system volume. You can check your system volume by clicking on the speaker icon in your computer's system tray (usually in the lower, right-hand corner of the screen). Was it the system volume?

Check output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using Device Manager) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Test VST output versus MIDI output

Sometimes, a problem with one of Finale's two possible "Play through..." options will fail. To see if one works while the other doesn't please create a new default document (File > New > Default Document), add some notes, and try playback; it plays through MIDI by default. Then, choose (MIDI/Audio > Play Finale Through VST) and try playback. If the first test (through MIDI) works and the second does not, choose "Broken VST". If the second test works and the first did not, choose "Broken MIDI". If neither worked, choose "Neither worked".

Check the Mixer faders, mutes, and solos.

In the document in question, open the Mixer (Window > Mixer). Check that no faders (including the master fader) are all the way down or that anything is muted or soloed. Was this the issue?

Check VST Banks & Effects

Open the VST Banks & Effects dialog box (MIDI/Audio > VST Banks & Effects). Check the bank and master sliders in this dialog box to make sure they are not at zero value. Does this restore sound?

Try reassigning playback sounds

Save a new version of the document in question using File > Save As. In the newly saved version of the file, try reassigning playback sounds (MIDI/Audio > Reassign Playback Sounds). Did this help?

Try creating a new version of the document using MusicXML

Export the document in question as a MusicXML file (File > MusicXML > Export); save the file to your desktop. Import the just-exported MusicXML file from the desktop to create a new version of the file (File > MusicXML > Import). Did this help?

What version of the Mac operating system?

What version of Finale?

What's seems to be the problem?

Does Finale crash when you try to playback, or does the cursor move across the score without sound?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document crashes, choose Program Wide. If it does playback without crashing, choose Document Specific.

Try updating the ARIA Player.

Download the installer for the latest ARIA Player for Windows from this link. The installer will appear in your computer's Downloads folder by default and will be called "MAC_ARIA_Player_v1.872.pkg". Close Finale (if it's open) and run the ARIA Player installer. After the installer has completed, relaunch Finale and try playback again. Did this fix it?

Check your output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using the Audio MIDI Setup utility) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Check whether or not the document crashes with Human Playback off.

Sometimes, Human Playback (Finale's automatic playback processing) can cause Finale files to crash. If you turn off Human Playback (MIDI/Audio > Human Playback > None) and try playback, does Finale crash?

Try reassigning playback sounds

First, reactivate Human Playback (MIDI/Audio > Human Playback > Standard). Then, save a new version of your document (File > Save As). In the new version of your docment, reassign playback sounds (MIDI/Audio > Reassign Playback Sounds).

Try creating a new version of your document using MusicXML

Finale has the handy ability to take a document, convert it to a MusicXML file-type, and then create a new Finale file, importing the older file's data. The new version of the file usually has some edits that have to be redone; however, it can be helpful in removing bad data from a Finale file.

  1. Open the Finale file in question.
  2. Export the file as MusicXML (File > Export > MusicXML).
  3. Save the file to your desktop when prompted.
  4. Go back into Finale and import the MusicXML file you just exported (File > Import > MusicXML).
  5. Try playing back the newly created version of your document.

Did this fix the issue?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document plays back without sound, choose Program Wide. If it does playback with sound, choose Document Specific.

Check system volume

To test this, open Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup) and click the Test Audio Output button - this will play a loud tone. If you do not hear the test tone, check your system volume. You can check your system volume by clicking on the speaker icon in your computer's system tray (usually in the upper, right-hand corner of the screen). Was it the system volume?

Check output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using the Audio MIDI Setup utility) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Test AU output versus MIDI output

Sometimes, a problem with one of Finale's two possible "Play through..." options will fail. To see if one works while the other doesn't please create a new default document (File > New > Default Document), add some notes, and try playback; it plays through MIDI by default. Then, choose (MIDI/Audio > Play Finale Through Audio Units) and try playback. If the first test (through MIDI) works and the second does not, choose "Broken AU". If the second test works and the first did not, choose "Broken MIDI". If neither worked, choose "Neither worked".

Check the Mixer faders, mutes, and solos.

In the document in question, open the Mixer (Window > Mixer). Check that no faders (including the master fader) are all the way down or that anything is muted or soloed. Was this the issue?

Check AU Banks & Effects

Open the AU Banks & Effects dialog box (MIDI/Audio > Audio Units Banks & Effects). Check the bank and master sliders in this dialog box to make sure they are not at zero value. Does this restore sound?

Try reassigning playback sounds

Save a new version of the document in question using File > Save As. In the newly saved version of the file, try reassigning playback sounds (MIDI/Audio > Reassign Playback Sounds). Did this help?

Try creating a new version of the document using MusicXML

Export the document in question as a MusicXML file (File > Export > MusicXML); save the file to your desktop. Import the just-exported MusicXML file from the desktop to create a new version of the file (File > Import > MusicXML). Did this help?

What's seems to be the problem?

Does Finale crash when you try to playback, or does the cursor move across the score without sound?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document crashes, choose Program Wide. If it does playback without crashing, choose Document Specific.

Try updating the ARIA Player.

Download the installer for the latest ARIA Player for Windows from this link. The installer will appear in your computer's Downloads folder by default and will be called "MAC_ARIA_Player_v1.872.pkg". Close Finale (if it's open) and run the ARIA Player installer. After the installer has completed, relaunch Finale and try playback again. Did this fix it?

Check your output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using the Audio MIDI Setup utility) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Check whether or not the document crashes with Human Playback off.

Sometimes, Human Playback (Finale's automatic playback processing) can cause Finale files to crash. If you turn off Human Playback (MIDI/Audio > Human Playback > None) and try playback, does Finale crash?

Try reassigning playback sounds

First, reactivate Human Playback (MIDI/Audio > Human Playback > Standard). Then, save a new version of your document (File > Save As). In the new version of your docment, reassign playback sounds (MIDI/Audio > Reassign Playback Sounds).

Try creating a new version of your document using MusicXML

Finale has the handy ability to take a document, convert it to a MusicXML file-type, and then create a new Finale file, importing the older file's data. The new version of the file usually has some edits that have to be redone; however, it can be helpful in removing bad data from a Finale file.

  1. Open the Finale file in question.
  2. Export the file as MusicXML (File > Export > MusicXML).
  3. Save the file to your desktop when prompted.
  4. Go back into Finale and import the MusicXML file you just exported (File > Import > MusicXML).
  5. Try playing back the newly created version of your document.

Did this fix the issue?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document plays back without sound, choose Program Wide. If it does playback with sound, choose Document Specific.

Check system volume

To test this, open Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup) and click the Test Audio Output button - this will play a loud tone. If you do not hear the test tone, check your system volume. You can check your system volume by clicking on the speaker icon in your computer's system tray (usually in the upper, right-hand corner of the screen). Was it the system volume?

Check output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using the Audio MIDI Setup utility) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Test AU output versus MIDI output

Sometimes, a problem with one of Finale's two possible "Play through..." options will fail. To see if one works while the other doesn't please create a new default document (File > New > Default Document), add some notes, and try playback; it plays through MIDI by default. Then, choose (MIDI/Audio > Play Finale Through Audio Units) and try playback. If the first test (through MIDI) works and the second does not, choose "Broken AU". If the second test works and the first did not, choose "Broken MIDI". If neither worked, choose "Neither worked".

Check the Mixer faders, mutes, and solos.

In the document in question, open the Mixer (Window > Mixer). Check that no faders (including the master fader) are all the way down or that anything is muted or soloed. Was this the issue?

Check AU Banks & Effects

Open the AU Banks & Effects dialog box (MIDI/Audio > Audio Units Banks & Effects). Check the bank and master sliders in this dialog box to make sure they are not at zero value. Does this restore sound?

Try reassigning playback sounds

Save a new version of the document in question using File > Save As. In the newly saved version of the file, try reassigning playback sounds (MIDI/Audio > Reassign Playback Sounds). Did this help?

Try creating a new version of the document using MusicXML

Export the document in question as a MusicXML file (File > Export > MusicXML); save the file to your desktop. Import the just-exported MusicXML file from the desktop to create a new version of the file (File > Import > MusicXML). Did this help?

What's seems to be the problem?

Does Finale crash when you try to playback, or does the cursor move across the score without sound?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document crashes, choose Program Wide. If it does playback without crashing, choose Document Specific.

Try updating the ARIA Player.

Download the installer for the latest ARIA Player for Windows from this link. The installer will appear in your computer's Downloads folder by default and will be called "MAC_ARIA_Player_v1.872.pkg". Close Finale (if it's open) and run the ARIA Player installer. After the installer has completed, relaunch Finale and try playback again. Did this fix it?

Check your output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using the Audio MIDI Setup utility) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Check whether or not the document crashes with Human Playback off.

Sometimes, Human Playback (Finale's automatic playback processing) can cause Finale files to crash. If you turn off Human Playback (MIDI/Audio > Human Playback > None) and try playback, does Finale crash?

Try reassigning playback sounds

First, reactivate Human Playback (MIDI/Audio > Human Playback > Standard). Then, save a new version of your document (File > Save As). In the new version of your docment, reassign playback sounds (MIDI/Audio > Reassign Playback Sounds).

Try creating a new version of your document using MusicXML

Finale has the handy ability to take a document, convert it to a MusicXML file-type, and then create a new Finale file, importing the older file's data. The new version of the file usually has some edits that have to be redone; however, it can be helpful in removing bad data from a Finale file.

  1. Open the Finale file in question.
  2. Export the file as MusicXML (File > Export > MusicXML).
  3. Save the file to your desktop when prompted.
  4. Go back into Finale and import the MusicXML file you just exported (File > Import > MusicXML).
  5. Try playing back the newly created version of your document.

Did this fix the issue?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document plays back without sound, choose Program Wide. If it does playback with sound, choose Document Specific.

Check system volume

To test this, open Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup) and click the Test Audio Output button - this will play a loud tone. If you do not hear the test tone, check your system volume. You can check your system volume by clicking on the speaker icon in your computer's system tray (usually in the upper, right-hand corner of the screen). Was it the system volume?

Check output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using the Audio MIDI Setup utility) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Test AU output versus MIDI output

Sometimes, a problem with one of Finale's two possible "Play through..." options will fail. To see if one works while the other doesn't please create a new default document (File > New > Default Document), add some notes, and try playback; it plays through MIDI by default. Then, choose (MIDI/Audio > Play Finale Through Audio Units) and try playback. If the first test (through MIDI) works and the second does not, choose "Broken AU". If the second test works and the first did not, choose "Broken MIDI". If neither worked, choose "Neither worked".

Check the Mixer faders, mutes, and solos.

In the document in question, open the Mixer (Window > Mixer). Check that no faders (including the master fader) are all the way down or that anything is muted or soloed. Was this the issue?

Check AU Banks & Effects

Open the AU Banks & Effects dialog box (MIDI/Audio > Audio Units Banks & Effects). Check the bank and master sliders in this dialog box to make sure they are not at zero value. Does this restore sound?

Try reassigning playback sounds

Save a new version of the document in question using File > Save As. In the newly saved version of the file, try reassigning playback sounds (MIDI/Audio > Reassign Playback Sounds). Did this help?

Try creating a new version of the document using MusicXML

Export the document in question as a MusicXML file (File > Export > MusicXML); save the file to your desktop. Import the just-exported MusicXML file from the desktop to create a new version of the file (File > Import > MusicXML). Did this help?

What version of Finale?

What's seems to be the problem?

Does Finale crash when you try to playback, or does the cursor move across the score without sound?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document crashes, choose Program Wide. If it does playback without crashing, choose Document Specific.

Try updating the ARIA Player.

Download the installer for the latest ARIA Player for Windows from this link. The installer will appear in your computer's Downloads folder by default and will be called "MAC_ARIA_Player_v1.872.pkg". Close Finale (if it's open) and run the ARIA Player installer. After the installer has completed, relaunch Finale and try playback again. Did this fix it?

Check your output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using the Audio MIDI Setup utility) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Check whether or not the document crashes with Human Playback off.

Sometimes, Human Playback (Finale's automatic playback processing) can cause Finale files to crash. If you turn off Human Playback (MIDI/Audio > Human Playback > None) and try playback, does Finale crash?

Try reassigning playback sounds

First, reactivate Human Playback (MIDI/Audio > Human Playback > Standard). Then, save a new version of your document (File > Save As). In the new version of your docment, reassign playback sounds (MIDI/Audio > Reassign Playback Sounds).

Try creating a new version of your document using MusicXML

Finale has the handy ability to take a document, convert it to a MusicXML file-type, and then create a new Finale file, importing the older file's data. The new version of the file usually has some edits that have to be redone; however, it can be helpful in removing bad data from a Finale file.

  1. Open the Finale file in question.
  2. Export the file as MusicXML (File > Export > MusicXML).
  3. Save the file to your desktop when prompted.
  4. Go back into Finale and import the MusicXML file you just exported (File > Import > MusicXML).
  5. Try playing back the newly created version of your document.

Did this fix the issue?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document plays back without sound, choose Program Wide. If it does playback with sound, choose Document Specific.

Check system volume

To test this, open Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup) and click the Test Audio Output button - this will play a loud tone. If you do not hear the test tone, check your system volume. You can check your system volume by clicking on the speaker icon in your computer's system tray (usually in the upper, right-hand corner of the screen). Was it the system volume?

Check output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using the Audio MIDI Setup utility) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Test AU output versus MIDI output

Sometimes, a problem with one of Finale's two possible "Play through..." options will fail. To see if one works while the other doesn't please create a new default document (File > New > Default Document), add some notes, and try playback; it plays through MIDI by default. Then, choose (MIDI/Audio > Play Finale Through Audio Units) and try playback. If the first test (through MIDI) works and the second does not, choose "Broken AU". If the second test works and the first did not, choose "Broken MIDI". If neither worked, choose "Neither worked".

Check the Mixer faders, mutes, and solos.

In the document in question, open the Mixer (Window > Mixer). Check that no faders (including the master fader) are all the way down or that anything is muted or soloed. Was this the issue?

Check AU Banks & Effects

Open the AU Banks & Effects dialog box (MIDI/Audio > Audio Units Banks & Effects). Check the bank and master sliders in this dialog box to make sure they are not at zero value. Does this restore sound?

Try reassigning playback sounds

Save a new version of the document in question using File > Save As. In the newly saved version of the file, try reassigning playback sounds (MIDI/Audio > Reassign Playback Sounds). Did this help?

Try creating a new version of the document using MusicXML

Export the document in question as a MusicXML file (File > Export > MusicXML); save the file to your desktop. Import the just-exported MusicXML file from the desktop to create a new version of the file (File > Import > MusicXML). Did this help?

What's seems to be the problem?

Does Finale crash when you try to playback, or does the cursor move across the score without sound?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document crashes, choose Program Wide. If it does playback without crashing, choose Document Specific.

Try updating the ARIA Player.

Download the installer for the latest ARIA Player for Windows from this link. The installer will appear in your computer's Downloads folder by default and will be called "MAC_ARIA_Player_v1.872.pkg". Close Finale (if it's open) and run the ARIA Player installer. After the installer has completed, relaunch Finale and try playback again. Did this fix it?

Check your output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using the Audio MIDI Setup utility) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Check whether or not the document crashes with Human Playback off.

Sometimes, Human Playback (Finale's automatic playback processing) can cause Finale files to crash. If you turn off Human Playback (MIDI/Audio > Human Playback > None) and try playback, does Finale crash?

Try reassigning playback sounds

First, reactivate Human Playback (MIDI/Audio > Human Playback > Standard). Then, save a new version of your document (File > Save As). In the new version of your docment, reassign playback sounds (MIDI/Audio > Reassign Playback Sounds).

Try creating a new version of your document using MusicXML

Finale has the handy ability to take a document, convert it to a MusicXML file-type, and then create a new Finale file, importing the older file's data. The new version of the file usually has some edits that have to be redone; however, it can be helpful in removing bad data from a Finale file.

  1. Open the Finale file in question.
  2. Export the file as MusicXML (File > Export > MusicXML).
  3. Save the file to your desktop when prompted.
  4. Go back into Finale and import the MusicXML file you just exported (File > Import > MusicXML).
  5. Try playing back the newly created version of your document.

Did this fix the issue?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document plays back without sound, choose Program Wide. If it does playback with sound, choose Document Specific.

Check system volume

To test this, open Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup) and click the Test Audio Output button - this will play a loud tone. If you do not hear the test tone, check your system volume. You can check your system volume by clicking on the speaker icon in your computer's system tray (usually in the upper, right-hand corner of the screen). Was it the system volume?

Check output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using the Audio MIDI Setup utility) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Test AU output versus MIDI output

Sometimes, a problem with one of Finale's two possible "Play through..." options will fail. To see if one works while the other doesn't please create a new default document (File > New > Default Document), add some notes, and try playback; it plays through MIDI by default. Then, choose (MIDI/Audio > Play Finale Through Audio Units) and try playback. If the first test (through MIDI) works and the second does not, choose "Broken AU". If the second test works and the first did not, choose "Broken MIDI". If neither worked, choose "Neither worked".

Check the Mixer faders, mutes, and solos.

In the document in question, open the Mixer (Window > Mixer). Check that no faders (including the master fader) are all the way down or that anything is muted or soloed. Was this the issue?

Check AU Banks & Effects

Open the AU Banks & Effects dialog box (MIDI/Audio > Audio Units Banks & Effects). Check the bank and master sliders in this dialog box to make sure they are not at zero value. Does this restore sound?

Try reassigning playback sounds

Save a new version of the document in question using File > Save As. In the newly saved version of the file, try reassigning playback sounds (MIDI/Audio > Reassign Playback Sounds). Did this help?

Try creating a new version of the document using MusicXML

Export the document in question as a MusicXML file (File > Export > MusicXML); save the file to your desktop. Import the just-exported MusicXML file from the desktop to create a new version of the file (File > Import > MusicXML). Did this help?

What version of Finale?

What's seems to be the problem?

Does Finale crash when you try to playback, or does the cursor move across the score without sound?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document crashes, choose Program Wide. If it does playback without crashing, choose Document Specific.

Try updating the ARIA Player.

Download the installer for the latest ARIA Player for Windows from this link. The installer will appear in your computer's Downloads folder by default and will be called "MAC_ARIA_Player_v1.872.pkg". Close Finale (if it's open) and run the ARIA Player installer. After the installer has completed, relaunch Finale and try playback again. Did this fix it?

Check your output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using the Audio MIDI Setup utility) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Check whether or not the document crashes with Human Playback off.

Sometimes, Human Playback (Finale's automatic playback processing) can cause Finale files to crash. If you turn off Human Playback (MIDI/Audio > Human Playback > None) and try playback, does Finale crash?

Try reassigning playback sounds

First, reactivate Human Playback (MIDI/Audio > Human Playback > Standard). Then, save a new version of your document (File > Save As). In the new version of your docment, reassign playback sounds (MIDI/Audio > Reassign Playback Sounds).

Try creating a new version of your document using MusicXML

Finale has the handy ability to take a document, convert it to a MusicXML file-type, and then create a new Finale file, importing the older file's data. The new version of the file usually has some edits that have to be redone; however, it can be helpful in removing bad data from a Finale file.

  1. Open the Finale file in question.
  2. Export the file as MusicXML (File > Export > MusicXML).
  3. Save the file to your desktop when prompted.
  4. Go back into Finale and import the MusicXML file you just exported (File > Import > MusicXML).
  5. Try playing back the newly created version of your document.

Did this fix the issue?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document plays back without sound, choose Program Wide. If it does playback with sound, choose Document Specific.

Check system volume

To test this, open Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup) and click the Test Audio Output button - this will play a loud tone. If you do not hear the test tone, check your system volume. You can check your system volume by clicking on the speaker icon in your computer's system tray (usually in the upper, right-hand corner of the screen). Was it the system volume?

Check output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using the Audio MIDI Setup utility) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Test AU output versus MIDI output

Sometimes, a problem with one of Finale's two possible "Play through..." options will fail. To see if one works while the other doesn't please create a new default document (File > New > Default Document), add some notes, and try playback; it plays through MIDI by default. Then, choose (MIDI/Audio > Play Finale Through Audio Units) and try playback. If the first test (through MIDI) works and the second does not, choose "Broken AU". If the second test works and the first did not, choose "Broken MIDI". If neither worked, choose "Neither worked".

Check the Mixer faders, mutes, and solos.

In the document in question, open the Mixer (Window > Mixer). Check that no faders (including the master fader) are all the way down or that anything is muted or soloed. Was this the issue?

Check AU Banks & Effects

Open the AU Banks & Effects dialog box (MIDI/Audio > Audio Units Banks & Effects). Check the bank and master sliders in this dialog box to make sure they are not at zero value. Does this restore sound?

Try reassigning playback sounds

Save a new version of the document in question using File > Save As. In the newly saved version of the file, try reassigning playback sounds (MIDI/Audio > Reassign Playback Sounds). Did this help?

Try creating a new version of the document using MusicXML

Export the document in question as a MusicXML file (File > Export > MusicXML); save the file to your desktop. Import the just-exported MusicXML file from the desktop to create a new version of the file (File > Import > MusicXML). Did this help?

What's seems to be the problem?

Does Finale crash when you try to playback, or does the cursor move across the score without sound?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document crashes, choose Program Wide. If it does playback without crashing, choose Document Specific.

Try updating the ARIA Player.

Download the installer for the latest ARIA Player for Windows from this link. The installer will appear in your computer's Downloads folder by default and will be called "MAC_ARIA_Player_v1.872.pkg". Close Finale (if it's open) and run the ARIA Player installer. After the installer has completed, relaunch Finale and try playback again. Did this fix it?

Check your output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using the Audio MIDI Setup utility) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Check whether or not the document crashes with Human Playback off.

Sometimes, Human Playback (Finale's automatic playback processing) can cause Finale files to crash. If you turn off Human Playback (MIDI/Audio > Human Playback > None) and try playback, does Finale crash?

Try reassigning playback sounds

First, reactivate Human Playback (MIDI/Audio > Human Playback > Standard). Then, save a new version of your document (File > Save As). In the new version of your docment, reassign playback sounds (MIDI/Audio > Reassign Playback Sounds).

Try creating a new version of your document using MusicXML

Finale has the handy ability to take a document, convert it to a MusicXML file-type, and then create a new Finale file, importing the older file's data. The new version of the file usually has some edits that have to be redone; however, it can be helpful in removing bad data from a Finale file.

  1. Open the Finale file in question.
  2. Export the file as MusicXML (File > Export > MusicXML).
  3. Save the file to your desktop when prompted.
  4. Go back into Finale and import the MusicXML file you just exported (File > Import > MusicXML).
  5. Try playing back the newly created version of your document.

Did this fix the issue?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document plays back without sound, choose Program Wide. If it does playback with sound, choose Document Specific.

Check system volume

To test this, open Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup) and click the Test Audio Output button - this will play a loud tone. If you do not hear the test tone, check your system volume. You can check your system volume by clicking on the speaker icon in your computer's system tray (usually in the upper, right-hand corner of the screen). Was it the system volume?

Check output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using the Audio MIDI Setup utility) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Test AU output versus MIDI output

Sometimes, a problem with one of Finale's two possible "Play through..." options will fail. To see if one works while the other doesn't please create a new default document (File > New > Default Document), add some notes, and try playback; it plays through MIDI by default. Then, choose (MIDI/Audio > Play Finale Through Audio Units) and try playback. If the first test (through MIDI) works and the second does not, choose "Broken AU". If the second test works and the first did not, choose "Broken MIDI". If neither worked, choose "Neither worked".

Check the Mixer faders, mutes, and solos.

In the document in question, open the Mixer (Window > Mixer). Check that no faders (including the master fader) are all the way down or that anything is muted or soloed. Was this the issue?

Check AU Banks & Effects

Open the AU Banks & Effects dialog box (MIDI/Audio > Audio Units Banks & Effects). Check the bank and master sliders in this dialog box to make sure they are not at zero value. Does this restore sound?

Try reassigning playback sounds

Save a new version of the document in question using File > Save As. In the newly saved version of the file, try reassigning playback sounds (MIDI/Audio > Reassign Playback Sounds). Did this help?

Try creating a new version of the document using MusicXML

Export the document in question as a MusicXML file (File > Export > MusicXML); save the file to your desktop. Import the just-exported MusicXML file from the desktop to create a new version of the file (File > Import > MusicXML). Did this help?

What's seems to be the problem?

Does Finale crash when you try to playback, or does the cursor move across the score without sound?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document crashes, choose Program Wide. If it does playback without crashing, choose Document Specific.

Try updating the ARIA Player.

Download the installer for the latest ARIA Player for Windows from this link. The installer will appear in your computer's Downloads folder by default and will be called "MAC_ARIA_Player_v1.872.pkg". Close Finale (if it's open) and run the ARIA Player installer. After the installer has completed, relaunch Finale and try playback again. Did this fix it?

Check your output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using the Audio MIDI Setup utility) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Check whether or not the document crashes with Human Playback off.

Sometimes, Human Playback (Finale's automatic playback processing) can cause Finale files to crash. If you turn off Human Playback (MIDI/Audio > Human Playback > None) and try playback, does Finale crash?

Try reassigning playback sounds

First, reactivate Human Playback (MIDI/Audio > Human Playback > Standard). Then, save a new version of your document (File > Save As). In the new version of your docment, reassign playback sounds (MIDI/Audio > Reassign Playback Sounds).

Try creating a new version of your document using MusicXML

Finale has the handy ability to take a document, convert it to a MusicXML file-type, and then create a new Finale file, importing the older file's data. The new version of the file usually has some edits that have to be redone; however, it can be helpful in removing bad data from a Finale file.

  1. Open the Finale file in question.
  2. Export the file as MusicXML (File > Export > MusicXML).
  3. Save the file to your desktop when prompted.
  4. Go back into Finale and import the MusicXML file you just exported (File > Import > MusicXML).
  5. Try playing back the newly created version of your document.

Did this fix the issue?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document plays back without sound, choose Program Wide. If it does playback with sound, choose Document Specific.

Check system volume

To test this, open Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup) and click the Test Audio Output button - this will play a loud tone. If you do not hear the test tone, check your system volume. You can check your system volume by clicking on the speaker icon in your computer's system tray (usually in the upper, right-hand corner of the screen). Was it the system volume?

Check output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using the Audio MIDI Setup utility) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Test AU output versus MIDI output

Sometimes, a problem with one of Finale's two possible "Play through..." options will fail. To see if one works while the other doesn't please create a new default document (File > New > Default Document), add some notes, and try playback; it plays through MIDI by default. Then, choose (MIDI/Audio > Play Finale Through Audio Units) and try playback. If the first test (through MIDI) works and the second does not, choose "Broken AU". If the second test works and the first did not, choose "Broken MIDI". If neither worked, choose "Neither worked".

Check the Mixer faders, mutes, and solos.

In the document in question, open the Mixer (Window > Mixer). Check that no faders (including the master fader) are all the way down or that anything is muted or soloed. Was this the issue?

Check AU Banks & Effects

Open the AU Banks & Effects dialog box (MIDI/Audio > Audio Units Banks & Effects). Check the bank and master sliders in this dialog box to make sure they are not at zero value. Does this restore sound?

Try reassigning playback sounds

Save a new version of the document in question using File > Save As. In the newly saved version of the file, try reassigning playback sounds (MIDI/Audio > Reassign Playback Sounds). Did this help?

Try creating a new version of the document using MusicXML

Export the document in question as a MusicXML file (File > Export > MusicXML); save the file to your desktop. Import the just-exported MusicXML file from the desktop to create a new version of the file (File > Import > MusicXML). Did this help?

What version of Finale?

What's seems to be the problem?

Does Finale crash when you try to playback, or does the cursor move across the score without sound?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document crashes, choose Program Wide. If it does playback without crashing, choose Document Specific.

Try updating the ARIA Player.

Download the installer for the latest ARIA Player for Windows from this link. The installer will appear in your computer's Downloads folder by default and will be called "MAC_ARIA_Player_v1.872.pkg". Close Finale (if it's open) and run the ARIA Player installer. After the installer has completed, relaunch Finale and try playback again. Did this fix it?

Check your output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using the Audio MIDI Setup utility) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Check whether or not the document crashes with Human Playback off.

Sometimes, Human Playback (Finale's automatic playback processing) can cause Finale files to crash. If you turn off Human Playback (MIDI/Audio > Human Playback > None) and try playback, does Finale crash?

Try reassigning playback sounds

First, reactivate Human Playback (MIDI/Audio > Human Playback > Standard). Then, save a new version of your document (File > Save As). In the new version of your docment, reassign playback sounds (MIDI/Audio > Reassign Playback Sounds).

Try creating a new version of your document using MusicXML

Finale has the handy ability to take a document, convert it to a MusicXML file-type, and then create a new Finale file, importing the older file's data. The new version of the file usually has some edits that have to be redone; however, it can be helpful in removing bad data from a Finale file.

  1. Open the Finale file in question.
  2. Export the file as MusicXML (File > Export > MusicXML).
  3. Save the file to your desktop when prompted.
  4. Go back into Finale and import the MusicXML file you just exported (File > Import > MusicXML).
  5. Try playing back the newly created version of your document.

Did this fix the issue?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document plays back without sound, choose Program Wide. If it does playback with sound, choose Document Specific.

Check system volume

To test this, open Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup) and click the Test Audio Output button - this will play a loud tone. If you do not hear the test tone, check your system volume. You can check your system volume by clicking on the speaker icon in your computer's system tray (usually in the upper, right-hand corner of the screen). Was it the system volume?

Check output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using the Audio MIDI Setup utility) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Test AU output versus MIDI output

Sometimes, a problem with one of Finale's two possible "Play through..." options will fail. To see if one works while the other doesn't please create a new default document (File > New > Default Document), add some notes, and try playback; it plays through MIDI by default. Then, choose (MIDI/Audio > Play Finale Through Audio Units) and try playback. If the first test (through MIDI) works and the second does not, choose "Broken AU". If the second test works and the first did not, choose "Broken MIDI". If neither worked, choose "Neither worked".

Check the Mixer faders, mutes, and solos.

In the document in question, open the Mixer (Window > Mixer). Check that no faders (including the master fader) are all the way down or that anything is muted or soloed. Was this the issue?

Check AU Banks & Effects

Open the AU Banks & Effects dialog box (MIDI/Audio > Audio Units Banks & Effects). Check the bank and master sliders in this dialog box to make sure they are not at zero value. Does this restore sound?

Try reassigning playback sounds

Save a new version of the document in question using File > Save As. In the newly saved version of the file, try reassigning playback sounds (MIDI/Audio > Reassign Playback Sounds). Did this help?

Try creating a new version of the document using MusicXML

Export the document in question as a MusicXML file (File > Export > MusicXML); save the file to your desktop. Import the just-exported MusicXML file from the desktop to create a new version of the file (File > Import > MusicXML). Did this help?

What's seems to be the problem?

Does Finale crash when you try to playback, or does the cursor move across the score without sound?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document crashes, choose Program Wide. If it does playback without crashing, choose Document Specific.

Try updating the ARIA Player.

Download the installer for the latest ARIA Player for Windows from this link. The installer will appear in your computer's Downloads folder by default and will be called "MAC_ARIA_Player_v1.872.pkg". Close Finale (if it's open) and run the ARIA Player installer. After the installer has completed, relaunch Finale and try playback again. Did this fix it?

Check your output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using the Audio MIDI Setup utility) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Check whether or not the document crashes with Human Playback off.

Sometimes, Human Playback (Finale's automatic playback processing) can cause Finale files to crash. If you turn off Human Playback (MIDI/Audio > Human Playback > None) and try playback, does Finale crash?

Try reassigning playback sounds

First, reactivate Human Playback (MIDI/Audio > Human Playback > Standard). Then, save a new version of your document (File > Save As). In the new version of your docment, reassign playback sounds (MIDI/Audio > Reassign Playback Sounds).

Try creating a new version of your document using MusicXML

Finale has the handy ability to take a document, convert it to a MusicXML file-type, and then create a new Finale file, importing the older file's data. The new version of the file usually has some edits that have to be redone; however, it can be helpful in removing bad data from a Finale file.

  1. Open the Finale file in question.
  2. Export the file as MusicXML (File > Export > MusicXML).
  3. Save the file to your desktop when prompted.
  4. Go back into Finale and import the MusicXML file you just exported (File > Import > MusicXML).
  5. Try playing back the newly created version of your document.

Did this fix the issue?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document plays back without sound, choose Program Wide. If it does playback with sound, choose Document Specific.

Check system volume

To test this, open Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup) and click the Test Audio Output button - this will play a loud tone. If you do not hear the test tone, check your system volume. You can check your system volume by clicking on the speaker icon in your computer's system tray (usually in the upper, right-hand corner of the screen). Was it the system volume?

Check output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using the Audio MIDI Setup utility) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Test AU output versus MIDI output

Sometimes, a problem with one of Finale's two possible "Play through..." options will fail. To see if one works while the other doesn't please create a new default document (File > New > Default Document), add some notes, and try playback; it plays through MIDI by default. Then, choose (MIDI/Audio > Play Finale Through Audio Units) and try playback. If the first test (through MIDI) works and the second does not, choose "Broken AU". If the second test works and the first did not, choose "Broken MIDI". If neither worked, choose "Neither worked".

Check the Mixer faders, mutes, and solos.

In the document in question, open the Mixer (Window > Mixer). Check that no faders (including the master fader) are all the way down or that anything is muted or soloed. Was this the issue?

Check AU Banks & Effects

Open the AU Banks & Effects dialog box (MIDI/Audio > Audio Units Banks & Effects). Check the bank and master sliders in this dialog box to make sure they are not at zero value. Does this restore sound?

Try reassigning playback sounds

Save a new version of the document in question using File > Save As. In the newly saved version of the file, try reassigning playback sounds (MIDI/Audio > Reassign Playback Sounds). Did this help?

Try creating a new version of the document using MusicXML

Export the document in question as a MusicXML file (File > Export > MusicXML); save the file to your desktop. Import the just-exported MusicXML file from the desktop to create a new version of the file (File > Import > MusicXML). Did this help?

What's seems to be the problem?

Does Finale crash when you try to playback, or does the cursor move across the score without sound?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document crashes, choose Program Wide. If it does playback without crashing, choose Document Specific.

Try updating the ARIA Player.

Download the installer for the latest ARIA Player for Windows from this link. The installer will appear in your computer's Downloads folder by default and will be called "MAC_ARIA_Player_v1.872.pkg". Close Finale (if it's open) and run the ARIA Player installer. After the installer has completed, relaunch Finale and try playback again. Did this fix it?

Check your output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using the Audio MIDI Setup utility) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Check whether or not the document crashes with Human Playback off.

Sometimes, Human Playback (Finale's automatic playback processing) can cause Finale files to crash. If you turn off Human Playback (MIDI/Audio > Human Playback > None) and try playback, does Finale crash?

Try reassigning playback sounds

First, reactivate Human Playback (MIDI/Audio > Human Playback > Standard). Then, save a new version of your document (File > Save As). In the new version of your docment, reassign playback sounds (MIDI/Audio > Reassign Playback Sounds).

Try creating a new version of your document using MusicXML

Finale has the handy ability to take a document, convert it to a MusicXML file-type, and then create a new Finale file, importing the older file's data. The new version of the file usually has some edits that have to be redone; however, it can be helpful in removing bad data from a Finale file.

  1. Open the Finale file in question.
  2. Export the file as MusicXML (File > Export > MusicXML).
  3. Save the file to your desktop when prompted.
  4. Go back into Finale and import the MusicXML file you just exported (File > Import > MusicXML).
  5. Try playing back the newly created version of your document.

Did this fix the issue?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document plays back without sound, choose Program Wide. If it does playback with sound, choose Document Specific.

Check system volume

To test this, open Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup) and click the Test Audio Output button - this will play a loud tone. If you do not hear the test tone, check your system volume. You can check your system volume by clicking on the speaker icon in your computer's system tray (usually in the upper, right-hand corner of the screen). Was it the system volume?

Check output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using the Audio MIDI Setup utility) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Test AU output versus MIDI output

Sometimes, a problem with one of Finale's two possible "Play through..." options will fail. To see if one works while the other doesn't please create a new default document (File > New > Default Document), add some notes, and try playback; it plays through MIDI by default. Then, choose (MIDI/Audio > Play Finale Through Audio Units) and try playback. If the first test (through MIDI) works and the second does not, choose "Broken AU". If the second test works and the first did not, choose "Broken MIDI". If neither worked, choose "Neither worked".

Check the Mixer faders, mutes, and solos.

In the document in question, open the Mixer (Window > Mixer). Check that no faders (including the master fader) are all the way down or that anything is muted or soloed. Was this the issue?

Check AU Banks & Effects

Open the AU Banks & Effects dialog box (MIDI/Audio > Audio Units Banks & Effects). Check the bank and master sliders in this dialog box to make sure they are not at zero value. Does this restore sound?

Try reassigning playback sounds

Save a new version of the document in question using File > Save As. In the newly saved version of the file, try reassigning playback sounds (MIDI/Audio > Reassign Playback Sounds). Did this help?

Try creating a new version of the document using MusicXML

Export the document in question as a MusicXML file (File > Export > MusicXML); save the file to your desktop. Import the just-exported MusicXML file from the desktop to create a new version of the file (File > Import > MusicXML). Did this help?

What version of Finale?

What's seems to be the problem?

Does Finale crash when you try to playback, or does the cursor move across the score without sound?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document crashes, choose Program Wide. If it does playback without crashing, choose Document Specific.

Try updating the ARIA Player.

Download the installer for the latest ARIA Player for Windows from this link. The installer will appear in your computer's Downloads folder by default and will be called "MAC_ARIA_Player_v1.872.pkg". Close Finale (if it's open) and run the ARIA Player installer. After the installer has completed, relaunch Finale and try playback again. Did this fix it?

Check your output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using the Audio MIDI Setup utility) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Check whether or not the document crashes with Human Playback off.

Sometimes, Human Playback (Finale's automatic playback processing) can cause Finale files to crash. If you turn off Human Playback (MIDI/Audio > Human Playback > None) and try playback, does Finale crash?

Try reassigning playback sounds

First, reactivate Human Playback (MIDI/Audio > Human Playback > Standard). Then, save a new version of your document (File > Save As). In the new version of your docment, reassign playback sounds (MIDI/Audio > Reassign Playback Sounds).

Try creating a new version of your document using MusicXML

Finale has the handy ability to take a document, convert it to a MusicXML file-type, and then create a new Finale file, importing the older file's data. The new version of the file usually has some edits that have to be redone; however, it can be helpful in removing bad data from a Finale file.

  1. Open the Finale file in question.
  2. Export the file as MusicXML (File > Export > MusicXML).
  3. Save the file to your desktop when prompted.
  4. Go back into Finale and import the MusicXML file you just exported (File > Import > MusicXML).
  5. Try playing back the newly created version of your document.

Did this fix the issue?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document plays back without sound, choose Program Wide. If it does playback with sound, choose Document Specific.

Check system volume

To test this, open Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup) and click the Test Audio Output button - this will play a loud tone. If you do not hear the test tone, check your system volume. You can check your system volume by clicking on the speaker icon in your computer's system tray (usually in the upper, right-hand corner of the screen). Was it the system volume?

Check output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using the Audio MIDI Setup utility) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Test AU output versus MIDI output

Sometimes, a problem with one of Finale's two possible "Play through..." options will fail. To see if one works while the other doesn't please create a new default document (File > New > Default Document), add some notes, and try playback; it plays through MIDI by default. Then, choose (MIDI/Audio > Play Finale Through Audio Units) and try playback. If the first test (through MIDI) works and the second does not, choose "Broken AU". If the second test works and the first did not, choose "Broken MIDI". If neither worked, choose "Neither worked".

Check the Mixer faders, mutes, and solos.

In the document in question, open the Mixer (Window > Mixer). Check that no faders (including the master fader) are all the way down or that anything is muted or soloed. Was this the issue?

Check AU Banks & Effects

Open the AU Banks & Effects dialog box (MIDI/Audio > Audio Units Banks & Effects). Check the bank and master sliders in this dialog box to make sure they are not at zero value. Does this restore sound?

Try reassigning playback sounds

Save a new version of the document in question using File > Save As. In the newly saved version of the file, try reassigning playback sounds (MIDI/Audio > Reassign Playback Sounds). Did this help?

Try creating a new version of the document using MusicXML

Export the document in question as a MusicXML file (File > Export > MusicXML); save the file to your desktop. Import the just-exported MusicXML file from the desktop to create a new version of the file (File > Import > MusicXML). Did this help?

What's seems to be the problem?

Does Finale crash when you try to playback, or does the cursor move across the score without sound?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document crashes, choose Program Wide. If it does playback without crashing, choose Document Specific.

Try updating the ARIA Player.

Download the installer for the latest ARIA Player for Windows from this link. The installer will appear in your computer's Downloads folder by default and will be called "MAC_ARIA_Player_v1.872.pkg". Close Finale (if it's open) and run the ARIA Player installer. After the installer has completed, relaunch Finale and try playback again. Did this fix it?

Check your output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using the Audio MIDI Setup utility) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Check whether or not the document crashes with Human Playback off.

Sometimes, Human Playback (Finale's automatic playback processing) can cause Finale files to crash. If you turn off Human Playback (MIDI/Audio > Human Playback > None) and try playback, does Finale crash?

Try reassigning playback sounds

First, reactivate Human Playback (MIDI/Audio > Human Playback > Standard). Then, save a new version of your document (File > Save As). In the new version of your docment, reassign playback sounds (MIDI/Audio > Reassign Playback Sounds).

Try creating a new version of your document using MusicXML

Finale has the handy ability to take a document, convert it to a MusicXML file-type, and then create a new Finale file, importing the older file's data. The new version of the file usually has some edits that have to be redone; however, it can be helpful in removing bad data from a Finale file.

  1. Open the Finale file in question.
  2. Export the file as MusicXML (File > Export > MusicXML).
  3. Save the file to your desktop when prompted.
  4. Go back into Finale and import the MusicXML file you just exported (File > Import > MusicXML).
  5. Try playing back the newly created version of your document.

Did this fix the issue?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document plays back without sound, choose Program Wide. If it does playback with sound, choose Document Specific.

Check system volume

To test this, open Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup) and click the Test Audio Output button - this will play a loud tone. If you do not hear the test tone, check your system volume. You can check your system volume by clicking on the speaker icon in your computer's system tray (usually in the upper, right-hand corner of the screen). Was it the system volume?

Check output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using the Audio MIDI Setup utility) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Test AU output versus MIDI output

Sometimes, a problem with one of Finale's two possible "Play through..." options will fail. To see if one works while the other doesn't please create a new default document (File > New > Default Document), add some notes, and try playback; it plays through MIDI by default. Then, choose (MIDI/Audio > Play Finale Through Audio Units) and try playback. If the first test (through MIDI) works and the second does not, choose "Broken AU". If the second test works and the first did not, choose "Broken MIDI". If neither worked, choose "Neither worked".

Check the Mixer faders, mutes, and solos.

In the document in question, open the Mixer (Window > Mixer). Check that no faders (including the master fader) are all the way down or that anything is muted or soloed. Was this the issue?

Check AU Banks & Effects

Open the AU Banks & Effects dialog box (MIDI/Audio > Audio Units Banks & Effects). Check the bank and master sliders in this dialog box to make sure they are not at zero value. Does this restore sound?

Try reassigning playback sounds

Save a new version of the document in question using File > Save As. In the newly saved version of the file, try reassigning playback sounds (MIDI/Audio > Reassign Playback Sounds). Did this help?

Try creating a new version of the document using MusicXML

Export the document in question as a MusicXML file (File > Export > MusicXML); save the file to your desktop. Import the just-exported MusicXML file from the desktop to create a new version of the file (File > Import > MusicXML). Did this help?

What's seems to be the problem?

Does Finale crash when you try to playback, or does the cursor move across the score without sound?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document crashes, choose Program Wide. If it does playback without crashing, choose Document Specific.

Try updating the ARIA Player.

Download the installer for the latest ARIA Player for Windows from this link. The installer will appear in your computer's Downloads folder by default and will be called "MAC_ARIA_Player_v1.872.pkg". Close Finale (if it's open) and run the ARIA Player installer. After the installer has completed, relaunch Finale and try playback again. Did this fix it?

Check your output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using the Audio MIDI Setup utility) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Check whether or not the document crashes with Human Playback off.

Sometimes, Human Playback (Finale's automatic playback processing) can cause Finale files to crash. If you turn off Human Playback (MIDI/Audio > Human Playback > None) and try playback, does Finale crash?

Try reassigning playback sounds

First, reactivate Human Playback (MIDI/Audio > Human Playback > Standard). Then, save a new version of your document (File > Save As). In the new version of your docment, reassign playback sounds (MIDI/Audio > Reassign Playback Sounds).

Try creating a new version of your document using MusicXML

Finale has the handy ability to take a document, convert it to a MusicXML file-type, and then create a new Finale file, importing the older file's data. The new version of the file usually has some edits that have to be redone; however, it can be helpful in removing bad data from a Finale file.

  1. Open the Finale file in question.
  2. Export the file as MusicXML (File > Export > MusicXML).
  3. Save the file to your desktop when prompted.
  4. Go back into Finale and import the MusicXML file you just exported (File > Import > MusicXML).
  5. Try playing back the newly created version of your document.

Did this fix the issue?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document plays back without sound, choose Program Wide. If it does playback with sound, choose Document Specific.

Check system volume

To test this, open Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup) and click the Test Audio Output button - this will play a loud tone. If you do not hear the test tone, check your system volume. You can check your system volume by clicking on the speaker icon in your computer's system tray (usually in the upper, right-hand corner of the screen). Was it the system volume?

Check output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using the Audio MIDI Setup utility) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Test AU output versus MIDI output

Sometimes, a problem with one of Finale's two possible "Play through..." options will fail. To see if one works while the other doesn't please create a new default document (File > New > Default Document), add some notes, and try playback; it plays through MIDI by default. Then, choose (MIDI/Audio > Play Finale Through Audio Units) and try playback. If the first test (through MIDI) works and the second does not, choose "Broken AU". If the second test works and the first did not, choose "Broken MIDI". If neither worked, choose "Neither worked".

Check the Mixer faders, mutes, and solos.

In the document in question, open the Mixer (Window > Mixer). Check that no faders (including the master fader) are all the way down or that anything is muted or soloed. Was this the issue?

Check AU Banks & Effects

Open the AU Banks & Effects dialog box (MIDI/Audio > Audio Units Banks & Effects). Check the bank and master sliders in this dialog box to make sure they are not at zero value. Does this restore sound?

Try reassigning playback sounds

Save a new version of the document in question using File > Save As. In the newly saved version of the file, try reassigning playback sounds (MIDI/Audio > Reassign Playback Sounds). Did this help?

Try creating a new version of the document using MusicXML

Export the document in question as a MusicXML file (File > Export > MusicXML); save the file to your desktop. Import the just-exported MusicXML file from the desktop to create a new version of the file (File > Import > MusicXML). Did this help?

What's seems to be the problem?

Does Finale crash when you try to playback, or does the cursor move across the score without sound?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document crashes, choose Program Wide. If it does playback without crashing, choose Document Specific.

Try updating the ARIA Player.

Download the installer for the latest ARIA Player for Windows from this link. The installer will appear in your computer's Downloads folder by default and will be called "MAC_ARIA_Player_v1.872.pkg". Close Finale (if it's open) and run the ARIA Player installer. After the installer has completed, relaunch Finale and try playback again. Did this fix it?

Check your output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using the Audio MIDI Setup utility) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Check whether or not the document crashes with Human Playback off.

Sometimes, Human Playback (Finale's automatic playback processing) can cause Finale files to crash. If you turn off Human Playback (MIDI/Audio > Human Playback > None) and try playback, does Finale crash?

Try reassigning playback sounds

First, reactivate Human Playback (MIDI/Audio > Human Playback > Standard). Then, save a new version of your document (File > Save As). In the new version of your docment, reassign playback sounds (MIDI/Audio > Reassign Playback Sounds).

Try creating a new version of your document using MusicXML

Finale has the handy ability to take a document, convert it to a MusicXML file-type, and then create a new Finale file, importing the older file's data. The new version of the file usually has some edits that have to be redone; however, it can be helpful in removing bad data from a Finale file.

  1. Open the Finale file in question.
  2. Export the file as MusicXML (File > MusicXML > Export).
  3. Save the file to your desktop when prompted.
  4. Go back into Finale and import the MusicXML file you just exported (File > MusicXML > Import).
  5. Try playing back the newly created version of your document.

Did this fix the issue?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document plays back without sound, choose Program Wide. If it does playback with sound, choose Document Specific.

Check system volume

To test this, open Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup) and click the Test Audio Output button - this will play a loud tone. If you do not hear the test tone, check your system volume. You can check your system volume by clicking on the speaker icon in your computer's system tray (usually in the upper, right-hand corner of the screen). Was it the system volume?

Check output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using the Audio MIDI Setup utility) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Test AU output versus MIDI output

Sometimes, a problem with one of Finale's two possible "Play through..." options will fail. To see if one works while the other doesn't please create a new default document (File > New > Default Document), add some notes, and try playback; it plays through MIDI by default. Then, choose (MIDI/Audio > Play Finale Through Audio Units) and try playback. If the first test (through MIDI) works and the second does not, choose "Broken AU". If the second test works and the first did not, choose "Broken MIDI". If neither worked, choose "Neither worked".

Check the Mixer faders, mutes, and solos.

In the document in question, open the Mixer (Window > Mixer). Check that no faders (including the master fader) are all the way down or that anything is muted or soloed. Was this the issue?

Check AU Banks & Effects

Open the AU Banks & Effects dialog box (MIDI/Audio > Audio Units Banks & Effects). Check the bank and master sliders in this dialog box to make sure they are not at zero value. Does this restore sound?

Try reassigning playback sounds

Save a new version of the document in question using File > Save As. In the newly saved version of the file, try reassigning playback sounds (MIDI/Audio > Reassign Playback Sounds). Did this help?

Try creating a new version of the document using MusicXML

Export the document in question as a MusicXML file (File > MusicXML > Export); save the file to your desktop. Import the just-exported MusicXML file from the desktop to create a new version of the file (File > MusicXML > Import). Did this help?

What version of Finale?

What's seems to be the problem?

Does Finale crash when you try to playback, or does the cursor move across the score without sound?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document crashes, choose Program Wide. If it does playback without crashing, choose Document Specific.

Try updating the ARIA Player.

Download the installer for the latest ARIA Player for Windows from this link. The installer will appear in your computer's Downloads folder by default and will be called "MAC_ARIA_Player_v1.872.pkg". Close Finale (if it's open) and run the ARIA Player installer. After the installer has completed, relaunch Finale and try playback again. Did this fix it?

Check your output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using the Audio MIDI Setup utility) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Check whether or not the document crashes with Human Playback off.

Sometimes, Human Playback (Finale's automatic playback processing) can cause Finale files to crash. If you turn off Human Playback (MIDI/Audio > Human Playback > None) and try playback, does Finale crash?

Try reassigning playback sounds

First, reactivate Human Playback (MIDI/Audio > Human Playback > Standard). Then, save a new version of your document (File > Save As). In the new version of your docment, reassign playback sounds (MIDI/Audio > Reassign Playback Sounds).

Try creating a new version of your document using MusicXML

Finale has the handy ability to take a document, convert it to a MusicXML file-type, and then create a new Finale file, importing the older file's data. The new version of the file usually has some edits that have to be redone; however, it can be helpful in removing bad data from a Finale file.

  1. Open the Finale file in question.
  2. Export the file as MusicXML (File > Export > MusicXML).
  3. Save the file to your desktop when prompted.
  4. Go back into Finale and import the MusicXML file you just exported (File > Import > MusicXML).
  5. Try playing back the newly created version of your document.

Did this fix the issue?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document plays back without sound, choose Program Wide. If it does playback with sound, choose Document Specific.

Check system volume

To test this, open Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup) and click the Test Audio Output button - this will play a loud tone. If you do not hear the test tone, check your system volume. You can check your system volume by clicking on the speaker icon in your computer's system tray (usually in the upper, right-hand corner of the screen). Was it the system volume?

Check output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using the Audio MIDI Setup utility) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Test AU output versus MIDI output

Sometimes, a problem with one of Finale's two possible "Play through..." options will fail. To see if one works while the other doesn't please create a new default document (File > New > Default Document), add some notes, and try playback; it plays through MIDI by default. Then, choose (MIDI/Audio > Play Finale Through Audio Units) and try playback. If the first test (through MIDI) works and the second does not, choose "Broken AU". If the second test works and the first did not, choose "Broken MIDI". If neither worked, choose "Neither worked".

Check the Mixer faders, mutes, and solos.

In the document in question, open the Mixer (Window > Mixer). Check that no faders (including the master fader) are all the way down or that anything is muted or soloed. Was this the issue?

Check AU Banks & Effects

Open the AU Banks & Effects dialog box (MIDI/Audio > Audio Units Banks & Effects). Check the bank and master sliders in this dialog box to make sure they are not at zero value. Does this restore sound?

Try reassigning playback sounds

Save a new version of the document in question using File > Save As. In the newly saved version of the file, try reassigning playback sounds (MIDI/Audio > Reassign Playback Sounds). Did this help?

Try creating a new version of the document using MusicXML

Export the document in question as a MusicXML file (File > Export > MusicXML); save the file to your desktop. Import the just-exported MusicXML file from the desktop to create a new version of the file (File > Import > MusicXML). Did this help?

What's seems to be the problem?

Does Finale crash when you try to playback, or does the cursor move across the score without sound?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document crashes, choose Program Wide. If it does playback without crashing, choose Document Specific.

Try updating the ARIA Player.

Download the installer for the latest ARIA Player for Windows from this link. The installer will appear in your computer's Downloads folder by default and will be called "MAC_ARIA_Player_v1.872.pkg". Close Finale (if it's open) and run the ARIA Player installer. After the installer has completed, relaunch Finale and try playback again. Did this fix it?

Check your output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using the Audio MIDI Setup utility) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Check whether or not the document crashes with Human Playback off.

Sometimes, Human Playback (Finale's automatic playback processing) can cause Finale files to crash. If you turn off Human Playback (MIDI/Audio > Human Playback > None) and try playback, does Finale crash?

Try reassigning playback sounds

First, reactivate Human Playback (MIDI/Audio > Human Playback > Standard). Then, save a new version of your document (File > Save As). In the new version of your docment, reassign playback sounds (MIDI/Audio > Reassign Playback Sounds).

Try creating a new version of your document using MusicXML

Finale has the handy ability to take a document, convert it to a MusicXML file-type, and then create a new Finale file, importing the older file's data. The new version of the file usually has some edits that have to be redone; however, it can be helpful in removing bad data from a Finale file.

  1. Open the Finale file in question.
  2. Export the file as MusicXML (File > Export > MusicXML).
  3. Save the file to your desktop when prompted.
  4. Go back into Finale and import the MusicXML file you just exported (File > Import > MusicXML).
  5. Try playing back the newly created version of your document.

Did this fix the issue?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document plays back without sound, choose Program Wide. If it does playback with sound, choose Document Specific.

Check system volume

To test this, open Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup) and click the Test Audio Output button - this will play a loud tone. If you do not hear the test tone, check your system volume. You can check your system volume by clicking on the speaker icon in your computer's system tray (usually in the upper, right-hand corner of the screen). Was it the system volume?

Check output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using the Audio MIDI Setup utility) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Test AU output versus MIDI output

Sometimes, a problem with one of Finale's two possible "Play through..." options will fail. To see if one works while the other doesn't please create a new default document (File > New > Default Document), add some notes, and try playback; it plays through MIDI by default. Then, choose (MIDI/Audio > Play Finale Through Audio Units) and try playback. If the first test (through MIDI) works and the second does not, choose "Broken AU". If the second test works and the first did not, choose "Broken MIDI". If neither worked, choose "Neither worked".

Check the Mixer faders, mutes, and solos.

In the document in question, open the Mixer (Window > Mixer). Check that no faders (including the master fader) are all the way down or that anything is muted or soloed. Was this the issue?

Check AU Banks & Effects

Open the AU Banks & Effects dialog box (MIDI/Audio > Audio Units Banks & Effects). Check the bank and master sliders in this dialog box to make sure they are not at zero value. Does this restore sound?

Try reassigning playback sounds

Save a new version of the document in question using File > Save As. In the newly saved version of the file, try reassigning playback sounds (MIDI/Audio > Reassign Playback Sounds). Did this help?

Try creating a new version of the document using MusicXML

Export the document in question as a MusicXML file (File > Export > MusicXML); save the file to your desktop. Import the just-exported MusicXML file from the desktop to create a new version of the file (File > Import > MusicXML). Did this help?

What's seems to be the problem?

Does Finale crash when you try to playback, or does the cursor move across the score without sound?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document crashes, choose Program Wide. If it does playback without crashing, choose Document Specific.

Try updating the ARIA Player.

Download the installer for the latest ARIA Player for Windows from this link. The installer will appear in your computer's Downloads folder by default and will be called "MAC_ARIA_Player_v1.872.pkg". Close Finale (if it's open) and run the ARIA Player installer. After the installer has completed, relaunch Finale and try playback again. Did this fix it?

Check your output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using the Audio MIDI Setup utility) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Check whether or not the document crashes with Human Playback off.

Sometimes, Human Playback (Finale's automatic playback processing) can cause Finale files to crash. If you turn off Human Playback (MIDI/Audio > Human Playback > None) and try playback, does Finale crash?

Try reassigning playback sounds

First, reactivate Human Playback (MIDI/Audio > Human Playback > Standard). Then, save a new version of your document (File > Save As). In the new version of your docment, reassign playback sounds (MIDI/Audio > Reassign Playback Sounds).

Try creating a new version of your document using MusicXML

Finale has the handy ability to take a document, convert it to a MusicXML file-type, and then create a new Finale file, importing the older file's data. The new version of the file usually has some edits that have to be redone; however, it can be helpful in removing bad data from a Finale file.

  1. Open the Finale file in question.
  2. Export the file as MusicXML (File > MusicXML > Export).
  3. Save the file to your desktop when prompted.
  4. Go back into Finale and import the MusicXML file you just exported (File > MusicXML > Import).
  5. Try playing back the newly created version of your document.

Did this fix the issue?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document plays back without sound, choose Program Wide. If it does playback with sound, choose Document Specific.

Check system volume

To test this, open Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup) and click the Test Audio Output button - this will play a loud tone. If you do not hear the test tone, check your system volume. You can check your system volume by clicking on the speaker icon in your computer's system tray (usually in the upper, right-hand corner of the screen). Was it the system volume?

Check output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using the Audio MIDI Setup utility) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Test AU output versus MIDI output

Sometimes, a problem with one of Finale's two possible "Play through..." options will fail. To see if one works while the other doesn't please create a new default document (File > New > Default Document), add some notes, and try playback; it plays through MIDI by default. Then, choose (MIDI/Audio > Play Finale Through Audio Units) and try playback. If the first test (through MIDI) works and the second does not, choose "Broken AU". If the second test works and the first did not, choose "Broken MIDI". If neither worked, choose "Neither worked".

Check the Mixer faders, mutes, and solos.

In the document in question, open the Mixer (Window > Mixer). Check that no faders (including the master fader) are all the way down or that anything is muted or soloed. Was this the issue?

Check AU Banks & Effects

Open the AU Banks & Effects dialog box (MIDI/Audio > Audio Units Banks & Effects). Check the bank and master sliders in this dialog box to make sure they are not at zero value. Does this restore sound?

Try reassigning playback sounds

Save a new version of the document in question using File > Save As. In the newly saved version of the file, try reassigning playback sounds (MIDI/Audio > Reassign Playback Sounds). Did this help?

Try creating a new version of the document using MusicXML

Export the document in question as a MusicXML file (File > MusicXML > Export); save the file to your desktop. Import the just-exported MusicXML file from the desktop to create a new version of the file (File > MusicXML > Import). Did this help?

What version of Finale?

What's seems to be the problem?

Does Finale crash when you try to playback, or does the cursor move across the score without sound?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document crashes, choose Program Wide. If it does playback without crashing, choose Document Specific.

Try updating the ARIA Player.

Download the installer for the latest ARIA Player for Windows from this link. The installer will appear in your computer's Downloads folder by default and will be called "MAC_ARIA_Player_v1.872.pkg". Close Finale (if it's open) and run the ARIA Player installer. After the installer has completed, relaunch Finale and try playback again. Did this fix it?

Check your output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using the Audio MIDI Setup utility) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Check whether or not the document crashes with Human Playback off.

Sometimes, Human Playback (Finale's automatic playback processing) can cause Finale files to crash. If you turn off Human Playback (MIDI/Audio > Human Playback > None) and try playback, does Finale crash?

Try reassigning playback sounds

First, reactivate Human Playback (MIDI/Audio > Human Playback > Standard). Then, save a new version of your document (File > Save As). In the new version of your docment, reassign playback sounds (MIDI/Audio > Reassign Playback Sounds).

Try creating a new version of your document using MusicXML

Finale has the handy ability to take a document, convert it to a MusicXML file-type, and then create a new Finale file, importing the older file's data. The new version of the file usually has some edits that have to be redone; however, it can be helpful in removing bad data from a Finale file.

  1. Open the Finale file in question.
  2. Export the file as MusicXML (File > Export > MusicXML).
  3. Save the file to your desktop when prompted.
  4. Go back into Finale and import the MusicXML file you just exported (File > Import > MusicXML).
  5. Try playing back the newly created version of your document.

Did this fix the issue?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document plays back without sound, choose Program Wide. If it does playback with sound, choose Document Specific.

Check system volume

To test this, open Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup) and click the Test Audio Output button - this will play a loud tone. If you do not hear the test tone, check your system volume. You can check your system volume by clicking on the speaker icon in your computer's system tray (usually in the upper, right-hand corner of the screen). Was it the system volume?

Check output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using the Audio MIDI Setup utility) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Test AU output versus MIDI output

Sometimes, a problem with one of Finale's two possible "Play through..." options will fail. To see if one works while the other doesn't please create a new default document (File > New > Default Document), add some notes, and try playback; it plays through MIDI by default. Then, choose (MIDI/Audio > Play Finale Through Audio Units) and try playback. If the first test (through MIDI) works and the second does not, choose "Broken AU". If the second test works and the first did not, choose "Broken MIDI". If neither worked, choose "Neither worked".

Check the Mixer faders, mutes, and solos.

In the document in question, open the Mixer (Window > Mixer). Check that no faders (including the master fader) are all the way down or that anything is muted or soloed. Was this the issue?

Check AU Banks & Effects

Open the AU Banks & Effects dialog box (MIDI/Audio > Audio Units Banks & Effects). Check the bank and master sliders in this dialog box to make sure they are not at zero value. Does this restore sound?

Try reassigning playback sounds

Save a new version of the document in question using File > Save As. In the newly saved version of the file, try reassigning playback sounds (MIDI/Audio > Reassign Playback Sounds). Did this help?

Try creating a new version of the document using MusicXML

Export the document in question as a MusicXML file (File > Export > MusicXML); save the file to your desktop. Import the just-exported MusicXML file from the desktop to create a new version of the file (File > Import > MusicXML). Did this help?

What's seems to be the problem?

Does Finale crash when you try to playback, or does the cursor move across the score without sound?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document crashes, choose Program Wide. If it does playback without crashing, choose Document Specific.

Try updating the ARIA Player.

Download the installer for the latest ARIA Player for Windows from this link. The installer will appear in your computer's Downloads folder by default and will be called "MAC_ARIA_Player_v1.872.pkg". Close Finale (if it's open) and run the ARIA Player installer. After the installer has completed, relaunch Finale and try playback again. Did this fix it?

Check your output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using the Audio MIDI Setup utility) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Check whether or not the document crashes with Human Playback off.

Sometimes, Human Playback (Finale's automatic playback processing) can cause Finale files to crash. If you turn off Human Playback (MIDI/Audio > Human Playback > None) and try playback, does Finale crash?

Try reassigning playback sounds

First, reactivate Human Playback (MIDI/Audio > Human Playback > Standard). Then, save a new version of your document (File > Save As). In the new version of your docment, reassign playback sounds (MIDI/Audio > Reassign Playback Sounds).

Try creating a new version of your document using MusicXML

Finale has the handy ability to take a document, convert it to a MusicXML file-type, and then create a new Finale file, importing the older file's data. The new version of the file usually has some edits that have to be redone; however, it can be helpful in removing bad data from a Finale file.

  1. Open the Finale file in question.
  2. Export the file as MusicXML (File > MusicXML > Export).
  3. Save the file to your desktop when prompted.
  4. Go back into Finale and import the MusicXML file you just exported (File > MusicXML > Import).
  5. Try playing back the newly created version of your document.

Did this fix the issue?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document plays back without sound, choose Program Wide. If it does playback with sound, choose Document Specific.

Check system volume

To test this, open Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup) and click the Test Audio Output button - this will play a loud tone. If you do not hear the test tone, check your system volume. You can check your system volume by clicking on the speaker icon in your computer's system tray (usually in the upper, right-hand corner of the screen). Was it the system volume?

Check output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using the Audio MIDI Setup utility) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Test AU output versus MIDI output

Sometimes, a problem with one of Finale's two possible "Play through..." options will fail. To see if one works while the other doesn't please create a new default document (File > New > Default Document), add some notes, and try playback; it plays through MIDI by default. Then, choose (MIDI/Audio > Play Finale Through Audio Units) and try playback. If the first test (through MIDI) works and the second does not, choose "Broken AU". If the second test works and the first did not, choose "Broken MIDI". If neither worked, choose "Neither worked".

Check the Mixer faders, mutes, and solos.

In the document in question, open the Mixer (Window > Mixer). Check that no faders (including the master fader) are all the way down or that anything is muted or soloed. Was this the issue?

Check AU Banks & Effects

Open the AU Banks & Effects dialog box (MIDI/Audio > Audio Units Banks & Effects). Check the bank and master sliders in this dialog box to make sure they are not at zero value. Does this restore sound?

Try reassigning playback sounds

Save a new version of the document in question using File > Save As. In the newly saved version of the file, try reassigning playback sounds (MIDI/Audio > Reassign Playback Sounds). Did this help?

Try creating a new version of the document using MusicXML

Export the document in question as a MusicXML file (File > MusicXML > Export); save the file to your desktop. Import the just-exported MusicXML file from the desktop to create a new version of the file (File > MusicXML > Import). Did this help?

What version of Finale?

What's seems to be the problem?

Does Finale crash when you try to playback, or does the cursor move across the score without sound?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document crashes, choose Program Wide. If it does playback without crashing, choose Document Specific.

Try updating the ARIA Player.

Download the installer for the latest ARIA Player for Windows from this link. The installer will appear in your computer's Downloads folder by default and will be called "MAC_ARIA_Player_v1.872.pkg". Close Finale (if it's open) and run the ARIA Player installer. After the installer has completed, relaunch Finale and try playback again. Did this fix it?

Check your output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using the Audio MIDI Setup utility) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Check whether or not the document crashes with Human Playback off.

Sometimes, Human Playback (Finale's automatic playback processing) can cause Finale files to crash. If you turn off Human Playback (MIDI/Audio > Human Playback > None) and try playback, does Finale crash?

Try reassigning playback sounds

First, reactivate Human Playback (MIDI/Audio > Human Playback > Standard). Then, save a new version of your document (File > Save As). In the new version of your docment, reassign playback sounds (MIDI/Audio > Reassign Playback Sounds).

Try creating a new version of your document using MusicXML

Finale has the handy ability to take a document, convert it to a MusicXML file-type, and then create a new Finale file, importing the older file's data. The new version of the file usually has some edits that have to be redone; however, it can be helpful in removing bad data from a Finale file.

  1. Open the Finale file in question.
  2. Export the file as MusicXML (File > Export > MusicXML).
  3. Save the file to your desktop when prompted.
  4. Go back into Finale and import the MusicXML file you just exported (File > Import > MusicXML).
  5. Try playing back the newly created version of your document.

Did this fix the issue?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document plays back without sound, choose Program Wide. If it does playback with sound, choose Document Specific.

Check system volume

To test this, open Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup) and click the Test Audio Output button - this will play a loud tone. If you do not hear the test tone, check your system volume. You can check your system volume by clicking on the speaker icon in your computer's system tray (usually in the upper, right-hand corner of the screen). Was it the system volume?

Check output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using the Audio MIDI Setup utility) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Test AU output versus MIDI output

Sometimes, a problem with one of Finale's two possible "Play through..." options will fail. To see if one works while the other doesn't please create a new default document (File > New > Default Document), add some notes, and try playback; it plays through MIDI by default. Then, choose (MIDI/Audio > Play Finale Through Audio Units) and try playback. If the first test (through MIDI) works and the second does not, choose "Broken AU". If the second test works and the first did not, choose "Broken MIDI". If neither worked, choose "Neither worked".

Check the Mixer faders, mutes, and solos.

In the document in question, open the Mixer (Window > Mixer). Check that no faders (including the master fader) are all the way down or that anything is muted or soloed. Was this the issue?

Check AU Banks & Effects

Open the AU Banks & Effects dialog box (MIDI/Audio > Audio Units Banks & Effects). Check the bank and master sliders in this dialog box to make sure they are not at zero value. Does this restore sound?

Try reassigning playback sounds

Save a new version of the document in question using File > Save As. In the newly saved version of the file, try reassigning playback sounds (MIDI/Audio > Reassign Playback Sounds). Did this help?

Try creating a new version of the document using MusicXML

Export the document in question as a MusicXML file (File > Export > MusicXML); save the file to your desktop. Import the just-exported MusicXML file from the desktop to create a new version of the file (File > Import > MusicXML). Did this help?

What's seems to be the problem?

Does Finale crash when you try to playback, or does the cursor move across the score without sound?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document crashes, choose Program Wide. If it does playback without crashing, choose Document Specific.

Try updating the ARIA Player.

Download the installer for the latest ARIA Player for Windows from this link. The installer will appear in your computer's Downloads folder by default and will be called "MAC_ARIA_Player_v1.872.pkg". Close Finale (if it's open) and run the ARIA Player installer. After the installer has completed, relaunch Finale and try playback again. Did this fix it?

Check your output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using the Audio MIDI Setup utility) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Check whether or not the document crashes with Human Playback off.

Sometimes, Human Playback (Finale's automatic playback processing) can cause Finale files to crash. If you turn off Human Playback (MIDI/Audio > Human Playback > None) and try playback, does Finale crash?

Try reassigning playback sounds

First, reactivate Human Playback (MIDI/Audio > Human Playback > Standard). Then, save a new version of your document (File > Save As). In the new version of your docment, reassign playback sounds (MIDI/Audio > Reassign Playback Sounds).

Try creating a new version of your document using MusicXML

Finale has the handy ability to take a document, convert it to a MusicXML file-type, and then create a new Finale file, importing the older file's data. The new version of the file usually has some edits that have to be redone; however, it can be helpful in removing bad data from a Finale file.

  1. Open the Finale file in question.
  2. Export the file as MusicXML (File > MusicXML > Export).
  3. Save the file to your desktop when prompted.
  4. Go back into Finale and import the MusicXML file you just exported (File > MusicXML > Import).
  5. Try playing back the newly created version of your document.

Did this fix the issue?

Is the problem specific to a document or program wide?

To test this, open Finale and create a new document with the Setup Wizard (File > New > Default Document), add some notes, and try playback. If the new document plays back without sound, choose Program Wide. If it does playback with sound, choose Document Specific.

Check system volume

To test this, open Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup) and click the Test Audio Output button - this will play a loud tone. If you do not hear the test tone, check your system volume. You can check your system volume by clicking on the speaker icon in your computer's system tray (usually in the upper, right-hand corner of the screen). Was it the system volume?

Check output device

You can check which output device you are using in Finale's Audio Setup dialog box (MIDI/Audio > Device Setup > Audio Setup). There are couple of things you can try concerning your output device...

  • Check and make sure you recognize your audio device in the Output section. If you don't, pick a device you do recognize.
  • Try another device either way to see if one device works and another does not.
  • Try closing Finale, removing/disabling (see disabling audio devices using the Audio MIDI Setup utility) all extraneous devices except one, and then relaunching Finale to see if this helps.

Did this fix it the problem?

Test AU output versus MIDI output

Sometimes, a problem with one of Finale's two possible "Play through..." options will fail. To see if one works while the other doesn't please create a new default document (File > New > Default Document), add some notes, and try playback; it plays through MIDI by default. Then, choose (MIDI/Audio > Play Finale Through Audio Units) and try playback. If the first test (through MIDI) works and the second does not, choose "Broken AU". If the second test works and the first did not, choose "Broken MIDI". If neither worked, choose "Neither worked".

Check the Mixer faders, mutes, and solos.

In the document in question, open the Mixer (Window > Mixer). Check that no faders (including the master fader) are all the way down or that anything is muted or soloed. Was this the issue?

Check AU Banks & Effects

Open the AU Banks & Effects dialog box (MIDI/Audio > Audio Units Banks & Effects). Check the bank and master sliders in this dialog box to make sure they are not at zero value. Does this restore sound?

Try reassigning playback sounds

Save a new version of the document in question using File > Save As. In the newly saved version of the file, try reassigning playback sounds (MIDI/Audio > Reassign Playback Sounds). Did this help?

Try creating a new version of the document using MusicXML

Export the document in question as a MusicXML file (File > MusicXML > Export); save the file to your desktop. Import the just-exported MusicXML file from the desktop to create a new version of the file (File > MusicXML > Import). Did this help?

Congratulations!

We are happy to hear that this issue has been resolved. Enjoy Finale!

Oh no! Well, you've come this far. It's time to contact our Customer Success team. Be sure to include any pertinent details you have discovered along the way in your ticket! We're happy to help further.

Contact Customer Success

Oh no! Well, you've come this far, and we do have some additional resources to help further...

Additional Legacy Options

Troubleshooting HP specific crashes

When Human Playback is causing a problem with playback it is usually due to a specific item or combination of items on the page. You can use the Clear Selected Items function to help narrow down the possible causes - first by item type, and then by location in the score.

Narrowing down specific item-types

  1. Save a new version of your document (File > Save As).
  2. In the newly saved version, choose the Selection tool and highlight your entire score (Edit > Select All).
  3. Open the Clear Selected Items dialog box (Edit > Clear Selected Items).
  4. Select all options by clicking the All button.
  5. Deselect the Notes and Rests option; it's two sub-options will be deselected as well.
  6. Click OK to clear all items from your score except notes and rests.
  7. Try playback. Note: If your score still crashes at this point skip down to the last heading on this page "Creating a new version of your score using MusicXML".
  8. If your score does not crash, undo this last action (Edit > Undo).
  9. Once you have your score items back, repeat steps 3-5 deselecting the Notes and Rests option and the Markings option and its sub-options at step 5.

Try playback again. If your score crashes, you know that an item that fits into the Markings item-type category is crashing your score - you can move on to the next section in this article, "Narrow down to a specific item in the score". If not, repeat steps 3-5 deselecting an additional item-type section at step 5 until the score crashes and you know what type of item is crashing your score, then move on.

 

Narrow down to a specific item

Once you know the item type (from the Clear Selected Items dialog box), you can begin to narrow down where this item is in your score.

  1. In the same, newly saved, document you were working with, choose the Selection tool.
  2. Highlight all of the staves on half of your score.
  3. Use the Clear Selected Items dialog box (Edit > Clear Selected Items) to remove the troublesome marking item-types (determined from test above) form half of your score.
  4. Try playback.

If the score crashes, then you know the marking is not in the half of the score you selected. Select a quarter of the other half of your score and repeat this process. Keep narrowing down the amount of space from which you are clearing the problem item-type in your score until you have narrowed it down to a measure or page even. You can then, if necessary test specific staves.

 

Once you have found the marking in question, try moving and/or try deleting it entirely to prevent the crash. If the item cannot be removed or moved from your score, go back to the original, save a new version of the file (File > Save As), and then remove the item from the newly saved version. Use that score for playback, and the other for the printed version.

 

Creating a new version of your score using MusicXML

Finale has the ability to export a MusicXML version of a Finale file, and then reimport it to create a new version of the Finale file. Why does this help us? In this case, creating a new version of your file using MusicXML can remove bad data that causes playback crashes. So, if the above tests are not working out for you or your score crashes even when everything but notes and rests is removed, use the steps below to create a new version of your file using MusicXML.

  1. Open the Finale file in question.
  2. Export a MusicXML version of the file (File > Export > MusicXML).
  3. Save this MusicXML file to your desktop.
  4. Import the MusicXML file that you just saved to your dsktop back into Finale (File > Import > MusicXML).

If this new file is not crashing on playback then that's great news! You can continue using this new file, using your old file as a reference to remake any edits that MusicXML undid.

 

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance

Contact Customer Success

Troubleshooting HP specific crashes

When Human Playback is causing a problem with playback it is usually due to a specific item or combination of items on the page. You can use the Clear Selected Items function to help narrow down the possible causes - first by item type, and then by location in the score.

Narrowing down specific item-types

  1. Save a new version of your document (File > Save As).
  2. In the newly saved version, choose the Selection tool and highlight your entire score (Edit > Select All).
  3. Open the Clear Selected Items dialog box (Edit > Clear Selected Items).
  4. Select all options by clicking the All button.
  5. Deselect the Notes and Rests option; it's two sub-options will be deselected as well.
  6. Click OK to clear all items from your score except notes and rests.
  7. Try playback. Note: If your score still crashes at this point skip down to the last heading on this page "Creating a new version of your score using MusicXML.
  8. If your score does not crash, undo this last action (Edit > Undo).
  9. Once you have your score items back, repeat steps 3-5 deselecting the Notes and Rests option and the Markings option and its sub-options at step 5.

Try playback again. If your score crashes, you know that an item that fits into the Markings section is crashing your score - you can move on to the next section, "Narrow down to a specific item in the score". If not, repeat steps 3-5 deselecting an additional item-type section at step 5 until the score crashes and you know what type of item is crashing you score, then move on.

 

Narrow down to a specific item

Once you know the item type (from the Clear Selected Items dialog box), you can begin to narrow down where this item is in your score.

  1. In the same, newly saved, document you were working with, choose the Selection tool.
  2. Highlight all of the staves on half of your score.
  3. Use the Clear Selected Items dialog box (Edit > Clear Selected Items) to remove the troublesome marking item-types (determined from test above) form half of your score.
  4. Try playback.

If the score crashes, then you know the marking is not in the half of the score you selected. Select a quarter of the other half of your score and repeat this process. Keep narrowing down the amount of space from which you are clearing the problem item-type in your score until you have narrowed it down to a measure or page even. You can then, if necessary test specific staves.

 

Once you have found the marking in question, try moving and/or try deleting it entirely to prevent the crash. If the item cannot be removed or moved from your score, go back to the original, save a new version of the file (File > Save As), and then remove the item from the newly saved version. Use that score for playback, and the other for the printed version.

 

Creating a new version of your score using MusicXML

Finale has the ability to export a MusicXML version of a Finale file, and then reimport it to create a new version of the Finale file. Why does this help us? In this case, creating a new version of your file using MusicXML can remove bad data that causes playback crashes. So, if the above tests are not working out for you or your score crashes even when everything but notes and rests is removed, use the steps below to create a new version of your file using MusicXML.

  1. Open the Finale file in question.
  2. Export a MusicXML version of the file (File > Export > MusicXML).
  3. Save this MusicXML file to your desktop.
  4. Import the MusicXML file that you just saved to your dsktop back into Finale (File > Import > MusicXML).

If this new file is not crashing on playback then that's great news! You can continue using this new file, using your old file as a reference to remake any edits that MusicXML undid.

 

If at this point the crashing persists, please use the button below to investigate some additional further help resources for our legacy products.

Additional Legacy Options

Reinstalling Finale v25 on Windows 10

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files
  1. Click OK.
  2. Find and delete the "Finale" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Reinstalling Finale v25 on Windows 8

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files
  1. Click OK.
  2. Find and delete the "Finale" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Reinstalling Finale v25 on Windows 7

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files
  1. Click OK.
  2. Find and delete the "Finale" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Reinstalling Finale 2014.5 on Windows 10

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale 2014.5", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files (x86)
  1. Click OK.
  2. Find and delete the "Finale 2014.5" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale 2014.5" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Reinstalling Finale 2014.5 on Windows 8

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale 2014.5", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files (x86)
  1. Click OK.
  2. Find and delete the "Finale 2014.5" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale 2014.5" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Reinstalling Finale 2014.5 on Windows 7

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale 2014.5", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files (x86)
  1. Click OK.
  2. Find and delete the "Finale 2014.5" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale 2014.5" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Reinstalling Finale 2014 on Windows 10

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale 2014", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files (x86)
  1. Click OK.
  2. Find and delete the "Finale 2014" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale 2014" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Reinstalling Finale 2014 on Windows 8

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale 2014", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files (x86)
  1. Click OK.
  2. Find and delete the "Finale 2014" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale 2014" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Reinstalling Finale 2014 on Windows 7

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale 2014", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files (x86)
  1. Click OK.
  2. Find and delete the "Finale 2014" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale 2014" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Reinstalling Finale 2014 on Windows Vista

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale 2014", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files (x86)
  1. Click OK.
  2. Find and delete the "Finale 2014" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale 2014" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Reinstalling Finale 2014 on Windows XP

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale 2014", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files (x86)
  1. Click OK.
  2. Find and delete the "Finale 2014" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale 2014" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Reinstalling Finale 2012 on Windows 10

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale 2012", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files (x86)
  1. Click OK.
  2. Find and delete the "Finale 2012" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale 2012" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to investigate additional resources for further troubleshooting for legacy versions of Finale.

Additional Legacy Options

Reinstalling Finale 2012 on Windows 8

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale 2012", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files (x86)
  1. Click OK.
  2. Find and delete the "Finale 2012" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale 2012" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to investigate additional resources for further troubleshooting for legacy versions of Finale.

Additional Legacy Options

Reinstalling Finale 2012 on Windows 7

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale 2012", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files (x86)
  1. Click OK.
  2. Find and delete the "Finale 2012" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale 2012" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to investigate additional resources for further troubleshooting for legacy versions of Finale.

Additional Legacy Options

Reinstalling Finale 2012 on Windows Vista

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale 2012", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files (x86)
  1. Click OK.
  2. Find and delete the "Finale 2012" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale 2012" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to investigate additional resources for further troubleshooting for legacy versions of Finale.

Additional Legacy Options

Reinstalling Finale 2012 on Windows XP

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale 2012", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files (x86)
  1. Click OK.
  2. Find and delete the "Finale 2012" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale 2012" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to investigate additional resources for further troubleshooting for legacy versions of Finale.

Additional Legacy Options

Reinstalling Finale 2011 on Windows 8

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale 2011", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files (x86)
  1. Click OK.
  2. Find and delete the "Finale 2011" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale 2011" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to investigate additional resources for further troubleshooting for legacy versions of Finale.

Additional Legacy Options

Reinstalling Finale 2011 on Windows 7

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale 2011", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files (x86)
  1. Click OK.
  2. Find and delete the "Finale 2011" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale 2011" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to investigate additional resources for further troubleshooting for legacy versions of Finale.

Additional Legacy Options

Reinstalling Finale 2011 on Windows Vista

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale 2011", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files (x86)
  1. Click OK.
  2. Find and delete the "Finale 2011" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale 2011" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to investigate additional resources for further troubleshooting for legacy versions of Finale.

Additional Legacy Options

Reinstalling Finale 2011 on Windows XP

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale 2011", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files (x86)
  1. Click OK.
  2. Find and delete the "Finale 2011" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale 2011" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to investigate additional resources for further troubleshooting for legacy versions of Finale.

Additional Legacy Options

Troubleshoot MIDI

Here are a couple of things to check when troubleshooting MIDI Output...

  • Make sure that the correct MIDI Out device is selected in MIDI Setup (MIDI/Audio > Device Setup > MIDI Setup).
  • Try using SmartMusic SoftSynth as the MIDI output device, rather than your MIDI device. If SmartMusic SoftSynth works and your MIDI device does not, reference the documentation for your MIDI hardware to make sure it is configured properly. If the issue persists, contact your MIDI device's support team for additional support troubleshooting your MIDI connection.

If SmartMusic SoftSynth isn't working and MIDI output seems fine, please try reinstalling Finale.

 

Reinstalling Finale v25 on Windows 10

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files
  1. Click OK.
  2. Find and delete the "Finale" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Troubleshooting VST Plug-ins

Occasional playback issues can be caused by whatever VST plug-in is being used for playback sounds. Usually this is the Garritan ARIA Player, but sometimes it can be third party VST plug-ins as well. PLease refer to the appropriate section below to continue troublshooting.

 

Troubleshooting Third Party plug-ins

If you are using a third party plug-in with Finale, here are a couple of things to try...

  • Make sure that you have the 64-bit version of your plug-in's component installed.
  • Make sure that the standalone version of your plug-in is working. If not, please contact your plug-in's support team for further assistance.

Troubleshooting the ARIA Player and Garritan Instruments for Finale

  1. Close Finale.
  2. Launch the "ARIA Player" application either from the its desktop icon, or from the Start menu (either the x64 version or not).
  3. Click 'empty' in the first channel in the ARIA Player window and select Finale Default Bank > 005. Keyboards > Steinway Piano.
  4. Click the lit keys at the bottom of the ARIA Player window. Make sure you are hearing sound.

If you received an error along the way, take note of that error and click the Contact Customer Success button at the bottom of this section. If you didn't receive any errors and heard sound, or if you didn't receive any errors, and didn't hear sound, follow the steps below to reinstall Finale.

 

Reinstalling Finale

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files
  1. Click OK.
  2. Find and delete the "Finale" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Troubleshoot MIDI

Here are a couple of things to check when troubleshooting MIDI Output...

  • Make sure that the correct MIDI Out device is selected in MIDI Setup (MIDI/Audio > Device Setup > MIDI Setup).
  • Try using SmartMusic SoftSynth as the MIDI output device, rather than your MIDI device. If SmartMusic SoftSynth works and your MIDI device does not, reference the documentation for your MIDI hardware to make sure it is configured properly. If the issue persists, contact your MIDI device's support team for additional support troubleshooting your MIDI connection.

If SmartMusic SoftSynth isn't working and MIDI output seems fine, please try reinstalling Finale.

 

Reinstalling Finale 2014.5 on Windows 10

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale 2014.5", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files (x86)
  1. Click OK.
  2. Find and delete the "Finale 2014.5" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale 2014.5" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Troubleshooting VST Plug-ins

Occasional playback issues can be caused by whatever VST plug-in is being used for playback sounds. Usually this is the Garritan ARIA Player, but sometimes it can be third party VST plug-ins as well. PLease refer to the appropriate section below to continue troublshooting.

 

Troubleshooting Third Party plug-ins

If you are using a third party plug-in with Finale, here are a couple of things to try...

  • Make sure that you have the 32-bit version of your plug-in's component installed.
  • Make sure that the standalone version of your plug-in is working. If not, please contact your plug-in's support team for further assistance.

Troubleshooting the ARIA Player and Garritan Instruments for Finale

  1. Close Finale.
  2. Launch the "ARIA Player" application either from the its desktop icon, or from the Start menu (either the x64 version or not).
  3. Click 'empty' in the first channel in the ARIA Player window and select Finale Default Bank > 005. Keyboards > Steinway Piano.
  4. Click the lit keys at the bottom of the ARIA Player window. Make sure you are hearing sound.

If you received an error along the way, take note of that error and click the Contact Customer Success button at the bottom of this section. If you didn't receive any errors and heard sound, or if you didn't receive any errors, and didn't hear sound, follow the steps below to reinstall Finale.

 

Reinstalling Finale

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale 2014.5", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files (x86)
  1. Click OK.
  2. Find and delete the "Finale 2014.5" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale 2014.5" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Troubleshoot MIDI

Here are a couple of things to check when troubleshooting MIDI Output...

  • Make sure that the correct MIDI Out device is selected in MIDI Setup (MIDI/Audio > Device Setup > MIDI Setup).
  • Try using SmartMusic SoftSynth as the MIDI output device, rather than your MIDI device. If SmartMusic SoftSynth works and your MIDI device does not, reference the documentation for your MIDI hardware to make sure it is configured properly. If the issue persists, contact your MIDI device's support team for additional support troubleshooting your MIDI connection.

If SmartMusic SoftSynth isn't working and MIDI output seems fine, please try reinstalling Finale.

 

Reinstalling Finale 2014 on Windows 10

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale 2014", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files (x86)
  1. Click OK.
  2. Find and delete the "Finale 2014" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale 2014" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Troubleshooting VST Plug-ins

Occasional playback issues can be caused by whatever VST plug-in is being used for playback sounds. Usually this is the Garritan ARIA Player, but sometimes it can be third party VST plug-ins as well. PLease refer to the appropriate section below to continue troublshooting.

 

Troubleshooting Third Party plug-ins

If you are using a third party plug-in with Finale, here are a couple of things to try...

  • Make sure that you have the 32-bit version of your plug-in's component installed.
  • Make sure that the standalone version of your plug-in is working. If not, please contact your plug-in's support team for further assistance.

Troubleshooting the ARIA Player and Garritan Instruments for Finale

  1. Close Finale.
  2. Launch the "ARIA Player" application either from the its desktop icon, or from the Start menu (either the x64 version or not).
  3. Click 'empty' in the first channel in the ARIA Player window and select Finale Default Bank > 005. Keyboards > Steinway Piano.
  4. Click the lit keys at the bottom of the ARIA Player window. Make sure you are hearing sound.

If you received an error along the way, take note of that error and click the Contact Customer Success button at the bottom of this section. If you didn't receive any errors and heard sound, or if you didn't receive any errors, and didn't hear sound, follow the steps below to reinstall Finale.

 

Reinstalling Finale

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale 2014", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files (x86)
  1. Click OK.
  2. Find and delete the "Finale 2014" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale 2014" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Troubleshoot MIDI

Here are a couple of things to check when troubleshooting MIDI Output...

  • Make sure that the correct MIDI Out device is selected in MIDI Setup (MIDI/Audio > Device Setup > MIDI Setup).
  • Try using SmartMusic SoftSynth as the MIDI output device, rather than your MIDI device. If SmartMusic SoftSynth works and your MIDI device does not, reference the documentation for your MIDI hardware to make sure it is configured properly. If the issue persists, contact your MIDI device's support team for additional support troubleshooting your MIDI connection.

If SmartMusic SoftSynth isn't working and MIDI output seems fine, please try reinstalling Finale.

 

Reinstalling Finale 2012 on Windows 10

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale 2012", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files (x86)
  1. Click OK.
  2. Find and delete the "Finale 2012" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale 2012" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to investigate additional resources for further troubleshooting for legacy versions of Finale.

Additional Legacy Options

Troubleshooting VST Plug-ins

Occasional playback issues can be caused by whatever VST plug-in is being used for playback sounds. Usually this is the Garritan ARIA Player, but sometimes it can be third party VST plug-ins as well. PLease refer to the appropriate section below to continue troublshooting.

 

Troubleshooting Third Party plug-ins

If you are using a third party plug-in with Finale, here are a couple of things to try...

  • Make sure that you have the 32-bit version of your plug-in's component installed.
  • Make sure that the standalone version of your plug-in is working. If not, please contact your plug-in's support team for further assistance.

Troubleshooting the ARIA Player and Garritan Instruments for Finale

  1. Close Finale.
  2. Launch the "ARIA Player" application either from the its desktop icon, or from the Start menu (either the x64 version or not).
  3. Click 'empty' in the first channel in the ARIA Player window and select Finale Default Bank > 005. Keyboards > Steinway Piano.
  4. Click the lit keys at the bottom of the ARIA Player window. Make sure you are hearing sound.

If you received an error along the way, take note of that error and click the Contact Customer Success button at the bottom of this section. If you didn't receive any errors and heard sound, or if you didn't receive any errors, and didn't hear sound, follow the steps below to reinstall Finale.

 

Reinstalling Finale 2012 on Windows 10

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale 2012", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files (x86)
  1. Click OK.
  2. Find and delete the "Finale 2012" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale 2012" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to investigate additional resources for further troubleshooting for legacy versions of Finale.

Additional Legacy Options

Troubleshoot MIDI

Here are a couple of things to check when troubleshooting MIDI Output...

  • Make sure that the correct MIDI Out device is selected in MIDI Setup (MIDI/Audio > Device Setup > MIDI Setup).
  • Try using SmartMusic SoftSynth as the MIDI output device, rather than your MIDI device. If SmartMusic SoftSynth works and your MIDI device does not, reference the documentation for your MIDI hardware to make sure it is configured properly. If the issue persists, contact your MIDI device's support team for additional support troubleshooting your MIDI connection.

If SmartMusic SoftSynth isn't working and MIDI output seems fine, please try reinstalling Finale.

 

Reinstalling Finale v25 on Windows 8

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files
  1. Click OK.
  2. Find and delete the "Finale" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Troubleshooting VST Plug-ins

Occasional playback issues can be caused by whatever VST plug-in is being used for playback sounds. Usually this is the Garritan ARIA Player, but sometimes it can be third party VST plug-ins as well. PLease refer to the appropriate section below to continue troublshooting.

 

Troubleshooting Third Party plug-ins

If you are using a third party plug-in with Finale, here are a couple of things to try...

  • Make sure that you have the 64-bit version of your plug-in's component installed.
  • Make sure that the standalone version of your plug-in is working. If not, please contact your plug-in's support team for further assistance.

Troubleshooting the ARIA Player and Garritan Instruments for Finale

  1. Close Finale.
  2. Launch the "ARIA Player" application either from the its desktop icon, or from the Start menu (either the x64 version or not).
  3. Click 'empty' in the first channel in the ARIA Player window and select Finale Default Bank > 005. Keyboards > Steinway Piano.
  4. Click the lit keys at the bottom of the ARIA Player window. Make sure you are hearing sound.

If you received an error along the way, take note of that error and click the Contact Customer Success button at the bottom of this section. If you didn't receive any errors and heard sound, or if you didn't receive any errors, and didn't hear sound, follow the steps below to reinstall Finale.

 

 

Reinstalling Finale

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files
  1. Click OK.
  2. Find and delete the "Finale" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Troubleshoot MIDI

Here are a couple of things to check when troubleshooting MIDI Output...

  • Make sure that the correct MIDI Out device is selected in MIDI Setup (MIDI/Audio > Device Setup > MIDI Setup).
  • Try using SmartMusic SoftSynth as the MIDI output device, rather than your MIDI device. If SmartMusic SoftSynth works and your MIDI device does not, reference the documentation for your MIDI hardware to make sure it is configured properly. If the issue persists, contact your MIDI device's support team for additional support troubleshooting your MIDI connection.

If SmartMusic SoftSynth isn't working and MIDI output seems fine, please try reinstalling Finale.

 

Reinstalling Finale 2014.5 on Windows 8

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale 2014.5", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files (x86)
  1. Click OK.
  2. Find and delete the "Finale 2014.5" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale 2014.5" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Troubleshooting VST Plug-ins

Occasional playback issues can be caused by whatever VST plug-in is being used for playback sounds. Usually this is the Garritan ARIA Player, but sometimes it can be third party VST plug-ins as well. PLease refer to the appropriate section below to continue troublshooting.

 

Troubleshooting Third Party plug-ins

If you are using a third party plug-in with Finale, here are a couple of things to try...

  • Make sure that you have the 32-bit version of your plug-in's component installed.
  • Make sure that the standalone version of your plug-in is working. If not, please contact your plug-in's support team for further assistance.

Troubleshooting the ARIA Player and Garritan Instruments for Finale

  1. Close Finale.
  2. Launch the "ARIA Player" application either from the its desktop icon, or from the Start menu (either the x64 version or not).
  3. Click 'empty' in the first channel in the ARIA Player window and select Finale Default Bank > 005. Keyboards > Steinway Piano.
  4. Click the lit keys at the bottom of the ARIA Player window. Make sure you are hearing sound.

If you received an error along the way, take note of that error and click the Contact Customer Success button at the bottom of this section. If you didn't receive any errors and heard sound, or if you didn't receive any errors, and didn't hear sound, follow the steps below to reinstall Finale.

 

Reinstalling Finale

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale 2014.5", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files (x86)
  1. Click OK.
  2. Find and delete the "Finale 2014.5" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale 2014.5" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Troubleshoot MIDI

Here are a couple of things to check when troubleshooting MIDI Output...

  • Make sure that the correct MIDI Out device is selected in MIDI Setup (MIDI/Audio > Device Setup > MIDI Setup).
  • Try using SmartMusic SoftSynth as the MIDI output device, rather than your MIDI device. If SmartMusic SoftSynth works and your MIDI device does not, reference the documentation for your MIDI hardware to make sure it is configured properly. If the issue persists, contact your MIDI device's support team for additional support troubleshooting your MIDI connection.

If SmartMusic SoftSynth isn't working and MIDI output seems fine, please try reinstalling Finale.

 

Reinstalling Finale 2014 on Windows 8

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale 2014", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files (x86)
  1. Click OK.
  2. Find and delete the "Finale 2014" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale 2014" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Troubleshooting VST Plug-ins

Occasional playback issues can be caused by whatever VST plug-in is being used for playback sounds. Usually this is the Garritan ARIA Player, but sometimes it can be third party VST plug-ins as well. PLease refer to the appropriate section below to continue troublshooting.

 

Troubleshooting Third Party plug-ins

If you are using a third party plug-in with Finale, here are a couple of things to try...

  • Make sure that you have the 32-bit version of your plug-in's component installed.
  • Make sure that the standalone version of your plug-in is working. If not, please contact your plug-in's support team for further assistance.

Troubleshooting the ARIA Player and Garritan Instruments for Finale

  1. Close Finale.
  2. Launch the "ARIA Player" application either from the its desktop icon, or from the Start menu (either the x64 version or not).
  3. Click 'empty' in the first channel in the ARIA Player window and select Finale Default Bank > 005. Keyboards > Steinway Piano.
  4. Click the lit keys at the bottom of the ARIA Player window. Make sure you are hearing sound.

If you received an error along the way, take note of that error and click the Contact Customer Success button at the bottom of this section. If you didn't receive any errors and heard sound, or if you didn't receive any errors, and didn't hear sound, follow the steps below to reinstall Finale.

 

Reinstalling Finale

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale 2014", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files (x86)
  1. Click OK.
  2. Find and delete the "Finale 2014" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale 2014" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Troubleshoot MIDI

Here are a couple of things to check when troubleshooting MIDI Output...

  • Make sure that the correct MIDI Out device is selected in MIDI Setup (MIDI/Audio > Device Setup > MIDI Setup).
  • Try using SmartMusic SoftSynth as the MIDI output device, rather than your MIDI device. If SmartMusic SoftSynth works and your MIDI device does not, reference the documentation for your MIDI hardware to make sure it is configured properly. If the issue persists, contact your MIDI device's support team for additional support troubleshooting your MIDI connection.

If SmartMusic SoftSynth isn't working and MIDI output seems fine, please try reinstalling Finale.

 

Reinstalling Finale 2012 on Windows 8

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale 2012", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files (x86)
  1. Click OK.
  2. Find and delete the "Finale 2012" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale 2012" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to investigate additional resources for further troubleshooting for legacy versions of Finale.

Additional Legacy Options

Troubleshooting VST Plug-ins

Occasional playback issues can be caused by whatever VST plug-in is being used for playback sounds. Usually this is the Garritan ARIA Player, but sometimes it can be third party VST plug-ins as well. PLease refer to the appropriate section below to continue troublshooting.

 

Troubleshooting Third Party plug-ins

If you are using a third party plug-in with Finale, here are a couple of things to try...

  • Make sure that you have the 32-bit version of your plug-in's component installed.
  • Make sure that the standalone version of your plug-in is working. If not, please contact your plug-in's support team for further assistance.

Troubleshooting the ARIA Player and Garritan Instruments for Finale

  1. Close Finale.
  2. Launch the "ARIA Player" application either from the its desktop icon, or from the Start menu (either the x64 version or not).
  3. Click 'empty' in the first channel in the ARIA Player window and select Finale Default Bank > 005. Keyboards > Steinway Piano.
  4. Click the lit keys at the bottom of the ARIA Player window. Make sure you are hearing sound.

If you received an error along the way, take note of that error and click the Contact Customer Success button at the bottom of this section. If you didn't receive any errors and heard sound, or if you didn't receive any errors, and didn't hear sound, follow the steps below to reinstall Finale.

 

Reinstalling Finale 2012 on Windows 10

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale 2012", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files (x86)
  1. Click OK.
  2. Find and delete the "Finale 2012" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale 2012" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to investigate additional resources for further troubleshooting for legacy versions of Finale.

Additional Legacy Options

Troubleshoot MIDI

Here are a couple of things to check when troubleshooting MIDI Output...

  • Make sure that the correct MIDI Out device is selected in MIDI Setup (MIDI/Audio > Device Setup > MIDI Setup).
  • Try using SmartMusic SoftSynth as the MIDI output device, rather than your MIDI device. If SmartMusic SoftSynth works and your MIDI device does not, reference the documentation for your MIDI hardware to make sure it is configured properly. If the issue persists, contact your MIDI device's support team for additional support troubleshooting your MIDI connection.

If SmartMusic SoftSynth isn't working and MIDI output seems fine, please try reinstalling Finale.

 

Reinstalling Finale 2011 on Windows 8

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale 2011", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files (x86)
  1. Click OK.
  2. Find and delete the "Finale 2011" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale 2011" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to investigate additional resources for further troubleshooting for legacy versions of Finale.

Additional Legacy Options

Troubleshooting VST Plug-ins

Occasional playback issues can be caused by whatever VST plug-in is being used for playback sounds. Usually this is the Garritan ARIA Player, but sometimes it can be third party VST plug-ins as well. PLease refer to the appropriate section below to continue troublshooting.

 

Troubleshooting Third Party plug-ins

If you are using a third party plug-in with Finale, here are a couple of things to try...

  • Make sure that you have the 32-bit version of your plug-in's component installed.
  • Make sure that the standalone version of your plug-in is working. If not, please contact your plug-in's support team for further assistance.

Troubleshooting the ARIA Player and Garritan Instruments for Finale

  1. Close Finale.
  2. Launch the "ARIA Player" application either from the its desktop icon, or from the Start menu (either the x64 version or not).
  3. Click 'empty' in the first channel in the ARIA Player window and select Finale Default Bank > 005. Keyboards > Steinway Piano.
  4. Click the lit keys at the bottom of the ARIA Player window. Make sure you are hearing sound.

If you received an error along the way, take note of that error and click the Contact Customer Success button at the bottom of this section. If you didn't receive any errors and heard sound, or if you didn't receive any errors, and didn't hear sound, follow the steps below to reinstall Finale.

 

Reinstalling Finale

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale 2011", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files (x86)
  1. Click OK.
  2. Find and delete the "Finale 2011" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale 2011" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to investigate additional resources for further troubleshooting for legacy versions of Finale.

Additional Legacy Options

Troubleshoot MIDI

Here are a couple of things to check when troubleshooting MIDI Output...

  • Make sure that the correct MIDI Out device is selected in MIDI Setup (MIDI/Audio > Device Setup > MIDI Setup).
  • Try using SmartMusic SoftSynth as the MIDI output device, rather than your MIDI device. If SmartMusic SoftSynth works and your MIDI device does not, reference the documentation for your MIDI hardware to make sure it is configured properly. If the issue persists, contact your MIDI device's support team for additional support troubleshooting your MIDI connection.

If SmartMusic SoftSynth isn't working and MIDI output seems fine, please try reinstalling Finale.

 

Reinstalling Finale v25 on Windows 7

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files
  1. Click OK.
  2. Find and delete the "Finale" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Troubleshooting VST Plug-ins

Occasional playback issues can be caused by whatever VST plug-in is being used for playback sounds. Usually this is the Garritan ARIA Player, but sometimes it can be third party VST plug-ins as well. PLease refer to the appropriate section below to continue troublshooting.

 

Troubleshooting Third Party plug-ins

If you are using a third party plug-in with Finale, here are a couple of things to try...

  • Make sure that you have the 64-bit version of your plug-in's component installed.
  • Make sure that the standalone version of your plug-in is working. If not, please contact your plug-in's support team for further assistance.

Troubleshooting the ARIA Player and Garritan Instruments for Finale

  1. Close Finale.
  2. Launch the "ARIA Player" application either from the its desktop icon, or from the Start menu (either the x64 version or not).
  3. Click 'empty' in the first channel in the ARIA Player window and select Finale Default Bank > 005. Keyboards > Steinway Piano.
  4. Click the lit keys at the bottom of the ARIA Player window. Make sure you are hearing sound.

If you received an error along the way, take note of that error and click the Contact Customer Success button at the bottom of this section. If you didn't receive any errors and heard sound, or if you didn't receive any errors, and didn't hear sound, follow the steps below to reinstall Finale.

 

Reinstalling Finale

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files
  1. Click OK.
  2. Find and delete the "Finale" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Troubleshoot MIDI

Here are a couple of things to check when troubleshooting MIDI Output...

  • Make sure that the correct MIDI Out device is selected in MIDI Setup (MIDI/Audio > Device Setup > MIDI Setup).
  • Try using SmartMusic SoftSynth as the MIDI output device, rather than your MIDI device. If SmartMusic SoftSynth works and your MIDI device does not, reference the documentation for your MIDI hardware to make sure it is configured properly. If the issue persists, contact your MIDI device's support team for additional support troubleshooting your MIDI connection.

If SmartMusic SoftSynth isn't working and MIDI output seems fine, please try reinstalling Finale.

 

Reinstalling Finale 2014.5 on Windows 7

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale 2014.5", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files (x86)
  1. Click OK.
  2. Find and delete the "Finale 2014.5" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale 2014.5" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Troubleshooting VST Plug-ins

Occasional playback issues can be caused by whatever VST plug-in is being used for playback sounds. Usually this is the Garritan ARIA Player, but sometimes it can be third party VST plug-ins as well. PLease refer to the appropriate section below to continue troublshooting.

 

Troubleshooting Third Party plug-ins

If you are using a third party plug-in with Finale, here are a couple of things to try...

  • Make sure that you have the 32-bit version of your plug-in's component installed.
  • Make sure that the standalone version of your plug-in is working. If not, please contact your plug-in's support team for further assistance.

Troubleshooting the ARIA Player and Garritan Instruments for Finale

  1. Close Finale.
  2. Launch the "ARIA Player" application either from the its desktop icon, or from the Start menu (either the x64 version or not).
  3. Click 'empty' in the first channel in the ARIA Player window and select Finale Default Bank > 005. Keyboards > Steinway Piano.
  4. Click the lit keys at the bottom of the ARIA Player window. Make sure you are hearing sound.

If you received an error along the way, take note of that error and click the Contact Customer Success button at the bottom of this section. If you didn't receive any errors and heard sound, or if you didn't receive any errors, and didn't hear sound, follow the steps below to reinstall Finale.

 

Reinstalling Finale

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale 2014.5", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files (x86)
  1. Click OK.
  2. Find and delete the "Finale 2014.5" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale 2014.5" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Troubleshoot MIDI

Here are a couple of things to check when troubleshooting MIDI Output...

  • Make sure that the correct MIDI Out device is selected in MIDI Setup (MIDI/Audio > Device Setup > MIDI Setup).
  • Try using SmartMusic SoftSynth as the MIDI output device, rather than your MIDI device. If SmartMusic SoftSynth works and your MIDI device does not, reference the documentation for your MIDI hardware to make sure it is configured properly. If the issue persists, contact your MIDI device's support team for additional support troubleshooting your MIDI connection.

If SmartMusic SoftSynth isn't working and MIDI output seems fine, please try reinstalling Finale.

 

Reinstalling Finale 2014 on Windows 7

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale 2014", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files (x86)
  1. Click OK.
  2. Find and delete the "Finale 2014" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale 2014" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Troubleshooting VST Plug-ins

Occasional playback issues can be caused by whatever VST plug-in is being used for playback sounds. Usually this is the Garritan ARIA Player, but sometimes it can be third party VST plug-ins as well. PLease refer to the appropriate section below to continue troublshooting.

 

Troubleshooting Third Party plug-ins

If you are using a third party plug-in with Finale, here are a couple of things to try...

  • Make sure that you have the 32-bit version of your plug-in's component installed.
  • Make sure that the standalone version of your plug-in is working. If not, please contact your plug-in's support team for further assistance.

Troubleshooting the ARIA Player and Garritan Instruments for Finale

  1. Close Finale.
  2. Launch the "ARIA Player" application either from the its desktop icon, or from the Start menu (either the x64 version or not).
  3. Click 'empty' in the first channel in the ARIA Player window and select Finale Default Bank > 005. Keyboards > Steinway Piano.
  4. Click the lit keys at the bottom of the ARIA Player window. Make sure you are hearing sound.

If you received an error along the way, take note of that error and click the Contact Customer Success button at the bottom of this section. If you didn't receive any errors and heard sound, or if you didn't receive any errors, and didn't hear sound, follow the steps below to reinstall Finale.

 

Reinstalling Finale

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale 2014", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files (x86)
  1. Click OK.
  2. Find and delete the "Finale 2014" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale 2014" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Troubleshoot MIDI

Here are a couple of things to check when troubleshooting MIDI Output...

  • Make sure that the correct MIDI Out device is selected in MIDI Setup (MIDI/Audio > Device Setup > MIDI Setup).
  • Try using SmartMusic SoftSynth as the MIDI output device, rather than your MIDI device. If SmartMusic SoftSynth works and your MIDI device does not, reference the documentation for your MIDI hardware to make sure it is configured properly. If the issue persists, contact your MIDI device's support team for additional support troubleshooting your MIDI connection.

If SmartMusic SoftSynth isn't working and MIDI output seems fine, please try reinstalling Finale.

 

Reinstalling Finale 2012 on Windows 7

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale 2012", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files (x86)
  1. Click OK.
  2. Find and delete the "Finale 2012" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale 2012" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to investigate additional resources for further troubleshooting for legacy versions of Finale.

Additional Legacy Options

Troubleshooting VST Plug-ins

Occasional playback issues can be caused by whatever VST plug-in is being used for playback sounds. Usually this is the Garritan ARIA Player, but sometimes it can be third party VST plug-ins as well. PLease refer to the appropriate section below to continue troublshooting.

 

Troubleshooting Third Party plug-ins

If you are using a third party plug-in with Finale, here are a couple of things to try...

  • Make sure that you have the 32-bit version of your plug-in's component installed.
  • Make sure that the standalone version of your plug-in is working. If not, please contact your plug-in's support team for further assistance.

Troubleshooting the ARIA Player and Garritan Instruments for Finale

  1. Close Finale.
  2. Launch the "ARIA Player" application either from the its desktop icon, or from the Start menu (either the x64 version or not).
  3. Click 'empty' in the first channel in the ARIA Player window and select Finale Default Bank > 005. Keyboards > Steinway Piano.
  4. Click the lit keys at the bottom of the ARIA Player window. Make sure you are hearing sound.

If you received an error along the way, take note of that error and click the Contact Customer Success button at the bottom of this section. If you didn't receive any errors and heard sound, or if you didn't receive any errors, and didn't hear sound, follow the steps below to reinstall Finale.

 

Reinstalling Finale 2012 on Windows 10

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale 2012", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files (x86)
  1. Click OK.
  2. Find and delete the "Finale 2012" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale 2012" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to investigate additional resources for further troubleshooting for legacy versions of Finale.

Additional Legacy Options

Troubleshoot MIDI

Here are a couple of things to check when troubleshooting MIDI Output...

  • Make sure that the correct MIDI Out device is selected in MIDI Setup (MIDI/Audio > Device Setup > MIDI Setup).
  • Try using SmartMusic SoftSynth as the MIDI output device, rather than your MIDI device. If SmartMusic SoftSynth works and your MIDI device does not, reference the documentation for your MIDI hardware to make sure it is configured properly. If the issue persists, contact your MIDI device's support team for additional support troubleshooting your MIDI connection.

If SmartMusic SoftSynth isn't working and MIDI output seems fine, please try reinstalling Finale.

 

Reinstalling Finale 2011 on Windows 7

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...

programs and features

  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale 2011", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:

C:\Program Files (x86)

  1. Click OK.
  2. Find and delete the "Finale 2011" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:

%appdata%

  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale 2011" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to investigate additional resources for further troubleshooting for legacy versions of Finale.

Additional Legacy Options

Troubleshooting VST Plug-ins

Occasional playback issues can be caused by whatever VST plug-in is being used for playback sounds. Usually this is the Garritan ARIA Player, but sometimes it can be third party VST plug-ins as well. PLease refer to the appropriate section below to continue troublshooting.

 

Troubleshooting Third Party plug-ins

If you are using a third party plug-in with Finale, here are a couple of things to try...

  • Make sure that you have the 32-bit version of your plug-in's component installed.
  • Make sure that the standalone version of your plug-in is working. If not, please contact your plug-in's support team for further assistance.

Troubleshooting the ARIA Player and Garritan Instruments for Finale

  1. Close Finale.
  2. Launch the "ARIA Player" application either from the its desktop icon, or from the Start menu (either the x64 version or not).
  3. Click 'empty' in the first channel in the ARIA Player window and select Finale Default Bank > 005. Keyboards > Steinway Piano.
  4. Click the lit keys at the bottom of the ARIA Player window. Make sure you are hearing sound.

If you received an error along the way, take note of that error and click the Contact Customer Success button at the bottom of this section. If you didn't receive any errors and heard sound, or if you didn't receive any errors, and didn't hear sound, follow the steps below to reinstall Finale.

 

Reinstalling Finale

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale 2011", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files (x86)
  1. Click OK.
  2. Find and delete the "Finale 2011" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale 2011" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to investigate additional resources for further troubleshooting for legacy versions of Finale.

Additional Legacy Options

Troubleshoot MIDI

Here are a couple of things to check when troubleshooting MIDI Output...

  • Make sure that the correct MIDI Out device is selected in MIDI Setup (MIDI/Audio > Device Setup > MIDI Setup).
  • Try using SmartMusic SoftSynth as the MIDI output device, rather than your MIDI device. If SmartMusic SoftSynth works and your MIDI device does not, reference the documentation for your MIDI hardware to make sure it is configured properly. If the issue persists, contact your MIDI device's support team for additional support troubleshooting your MIDI connection.

If SmartMusic SoftSynth isn't working and MIDI output seems fine, please try reinstalling Finale.

 

Reinstalling Finale 2014 on Windows Vista

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale 2014", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files (x86)
  1. Click OK.
  2. Find and delete the "Finale 2014" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale 2014" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Troubleshooting VST Plug-ins

Occasional playback issues can be caused by whatever VST plug-in is being used for playback sounds. Usually this is the Garritan ARIA Player, but sometimes it can be third party VST plug-ins as well. PLease refer to the appropriate section below to continue troublshooting.

 

Troubleshooting Third Party plug-ins

If you are using a third party plug-in with Finale, here are a couple of things to try...

  • Make sure that you have the 32-bit version of your plug-in's component installed.
  • Make sure that the standalone version of your plug-in is working. If not, please contact your plug-in's support team for further assistance.

Troubleshooting the ARIA Player and Garritan Instruments for Finale

  1. Close Finale.
  2. Launch the "ARIA Player" application either from the its desktop icon, or from the Start menu (either the x64 version or not).
  3. Click 'empty' in the first channel in the ARIA Player window and select Finale Default Bank > 005. Keyboards > Steinway Piano.
  4. Click the lit keys at the bottom of the ARIA Player window. Make sure you are hearing sound.

If you received an error along the way, take note of that error and click the Contact Customer Success button at the bottom of this section. If you didn't receive any errors and heard sound, or if you didn't receive any errors, and didn't hear sound, follow the steps below to reinstall Finale.

 

Reinstalling Finale

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale 2014", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files (x86)
  1. Click OK.
  2. Find and delete the "Finale 2014" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale 2014" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Troubleshoot MIDI

Here are a couple of things to check when troubleshooting MIDI Output...

  • Make sure that the correct MIDI Out device is selected in MIDI Setup (MIDI/Audio > Device Setup > MIDI Setup).
  • Try using SmartMusic SoftSynth as the MIDI output device, rather than your MIDI device. If SmartMusic SoftSynth works and your MIDI device does not, reference the documentation for your MIDI hardware to make sure it is configured properly. If the issue persists, contact your MIDI device's support team for additional support troubleshooting your MIDI connection.

If SmartMusic SoftSynth isn't working and MIDI output seems fine, please try reinstalling Finale.

 

Reinstalling Finale 2012 on Windows Vista

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale 2012", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files (x86)
  1. Click OK.
  2. Find and delete the "Finale 2012" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale 2012" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to investigate additional resources for further troubleshooting for legacy versions of Finale.

Additional Legacy Options

Troubleshooting VST Plug-ins

Occasional playback issues can be caused by whatever VST plug-in is being used for playback sounds. Usually this is the Garritan ARIA Player, but sometimes it can be third party VST plug-ins as well. PLease refer to the appropriate section below to continue troublshooting.

 

Troubleshooting Third Party plug-ins

If you are using a third party plug-in with Finale, here are a couple of things to try...

  • Make sure that you have the 32-bit version of your plug-in's component installed.
  • Make sure that the standalone version of your plug-in is working. If not, please contact your plug-in's support team for further assistance.

Troubleshooting the ARIA Player and Garritan Instruments for Finale

  1. Close Finale.
  2. Launch the "ARIA Player" application either from the its desktop icon, or from the Start menu (either the x64 version or not).
  3. Click 'empty' in the first channel in the ARIA Player window and select Finale Default Bank > 005. Keyboards > Steinway Piano.
  4. Click the lit keys at the bottom of the ARIA Player window. Make sure you are hearing sound.

If you received an error along the way, take note of that error and click the Contact Customer Success button at the bottom of this section. If you didn't receive any errors and heard sound, or if you didn't receive any errors, and didn't hear sound, follow the steps below to reinstall Finale.

 

Reinstalling Finale 2012 on Windows 10

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale 2012", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files (x86)
  1. Click OK.
  2. Find and delete the "Finale 2012" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale 2012" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to investigate additional resources for further troubleshooting for legacy versions of Finale.

Additional Legacy Options

Troubleshoot MIDI

Here are a couple of things to check when troubleshooting MIDI Output...

  • Make sure that the correct MIDI Out device is selected in MIDI Setup (MIDI/Audio > Device Setup > MIDI Setup).
  • Try using SmartMusic SoftSynth as the MIDI output device, rather than your MIDI device. If SmartMusic SoftSynth works and your MIDI device does not, reference the documentation for your MIDI hardware to make sure it is configured properly. If the issue persists, contact your MIDI device's support team for additional support troubleshooting your MIDI connection.

If SmartMusic SoftSynth isn't working and MIDI output seems fine, please try reinstalling Finale.

 

Reinstalling Finale 2011 on Windows Vista

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale 2011", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files (x86)
  1. Click OK.
  2. Find and delete the "Finale 2011" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale 2011" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to investigate additional resources for further troubleshooting for legacy versions of Finale.

Additional Legacy Options

Troubleshooting VST Plug-ins

Occasional playback issues can be caused by whatever VST plug-in is being used for playback sounds. Usually this is the Garritan ARIA Player, but sometimes it can be third party VST plug-ins as well. PLease refer to the appropriate section below to continue troublshooting.

 

Troubleshooting Third Party plug-ins

If you are using a third party plug-in with Finale, here are a couple of things to try...

  • Make sure that you have the 32-bit version of your plug-in's component installed.
  • Make sure that the standalone version of your plug-in is working. If not, please contact your plug-in's support team for further assistance.

Troubleshooting the ARIA Player and Garritan Instruments for Finale

  1. Close Finale.
  2. Launch the "ARIA Player" application either from the its desktop icon, or from the Start menu (either the x64 version or not).
  3. Click 'empty' in the first channel in the ARIA Player window and select Finale Default Bank > 005. Keyboards > Steinway Piano.
  4. Click the lit keys at the bottom of the ARIA Player window. Make sure you are hearing sound.

If you received an error along the way, take note of that error and click the Contact Customer Success button at the bottom of this section. If you didn't receive any errors and heard sound, or if you didn't receive any errors, and didn't hear sound, follow the steps below to reinstall Finale.

 

Reinstalling Finale

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale 2011", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files (x86)
  1. Click OK.
  2. Find and delete the "Finale 2011" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale 2011" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to investigate additional resources for further troubleshooting for legacy versions of Finale.

Additional Legacy Options

Troubleshoot MIDI

Here are a couple of things to check when troubleshooting MIDI Output...

  • Make sure that the correct MIDI Out device is selected in MIDI Setup (MIDI/Audio > Device Setup > MIDI Setup).
  • Try using SmartMusic SoftSynth as the MIDI output device, rather than your MIDI device. If SmartMusic SoftSynth works and your MIDI device does not, reference the documentation for your MIDI hardware to make sure it is configured properly. If the issue persists, contact your MIDI device's support team for additional support troubleshooting your MIDI connection.

If SmartMusic SoftSynth isn't working and MIDI output seems fine, please try reinstalling Finale.

 

Reinstalling Finale 2014 on Windows XP

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale 2014", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files (x86)
  1. Click OK.
  2. Find and delete the "Finale 2014" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale 2014" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Troubleshooting VST Plug-ins

Occasional playback issues can be caused by whatever VST plug-in is being used for playback sounds. Usually this is the Garritan ARIA Player, but sometimes it can be third party VST plug-ins as well. PLease refer to the appropriate section below to continue troublshooting.

 

Troubleshooting Third Party plug-ins

If you are using a third party plug-in with Finale, here are a couple of things to try...

  • Make sure that you have the 32-bit version of your plug-in's component installed.
  • Make sure that the standalone version of your plug-in is working. If not, please contact your plug-in's support team for further assistance.

Troubleshooting the ARIA Player and Garritan Instruments for Finale

  1. Close Finale.
  2. Launch the "ARIA Player" application either from the its desktop icon, or from the Start menu (either the x64 version or not).
  3. Click 'empty' in the first channel in the ARIA Player window and select Finale Default Bank > 005. Keyboards > Steinway Piano.
  4. Click the lit keys at the bottom of the ARIA Player window. Make sure you are hearing sound.

If you received an error along the way, take note of that error and click the Contact Customer Success button at the bottom of this section. If you didn't receive any errors and heard sound, or if you didn't receive any errors, and didn't hear sound, follow the steps below to reinstall Finale.

 

Reinstalling Finale

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale 2014", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files (x86)
  1. Click OK.
  2. Find and delete the "Finale 2014" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale 2014" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Troubleshoot MIDI

Here are a couple of things to check when troubleshooting MIDI Output...

  • Make sure that the correct MIDI Out device is selected in MIDI Setup (MIDI/Audio > Device Setup > MIDI Setup).
  • Try using SmartMusic SoftSynth as the MIDI output device, rather than your MIDI device. If SmartMusic SoftSynth works and your MIDI device does not, reference the documentation for your MIDI hardware to make sure it is configured properly. If the issue persists, contact your MIDI device's support team for additional support troubleshooting your MIDI connection.

If SmartMusic SoftSynth isn't working and MIDI output seems fine, please try reinstalling Finale.

 

Reinstalling Finale 2012 on Windows XP

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale 2012", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files (x86)
  1. Click OK.
  2. Find and delete the "Finale 2012" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale 2012" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to investigate additional resources for further troubleshooting for legacy versions of Finale.

Additional Legacy Options

Troubleshooting VST Plug-ins

Occasional playback issues can be caused by whatever VST plug-in is being used for playback sounds. Usually this is the Garritan ARIA Player, but sometimes it can be third party VST plug-ins as well. PLease refer to the appropriate section below to continue troublshooting.

 

Troubleshooting Third Party plug-ins

If you are using a third party plug-in with Finale, here are a couple of things to try...

  • Make sure that you have the 32-bit version of your plug-in's component installed.
  • Make sure that the standalone version of your plug-in is working. If not, please contact your plug-in's support team for further assistance.

Troubleshooting the ARIA Player and Garritan Instruments for Finale

  1. Close Finale.
  2. Launch the "ARIA Player" application either from the its desktop icon, or from the Start menu (either the x64 version or not).
  3. Click 'empty' in the first channel in the ARIA Player window and select Finale Default Bank > 005. Keyboards > Steinway Piano.
  4. Click the lit keys at the bottom of the ARIA Player window. Make sure you are hearing sound.

If you received an error along the way, take note of that error and click the Contact Customer Success button at the bottom of this section. If you didn't receive any errors and heard sound, or if you didn't receive any errors, and didn't hear sound, follow the steps below to reinstall Finale.

 

Reinstalling Finale 2012 on Windows 10

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale 2012", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files (x86)
  1. Click OK.
  2. Find and delete the "Finale 2012" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale 2012" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to investigate additional resources for further troubleshooting for legacy versions of Finale.

Additional Legacy Options

Troubleshoot MIDI

Here are a couple of things to check when troubleshooting MIDI Output...

  • Make sure that the correct MIDI Out device is selected in MIDI Setup (MIDI/Audio > Device Setup > MIDI Setup).
  • Try using SmartMusic SoftSynth as the MIDI output device, rather than your MIDI device. If SmartMusic SoftSynth works and your MIDI device does not, reference the documentation for your MIDI hardware to make sure it is configured properly. If the issue persists, contact your MIDI device's support team for additional support troubleshooting your MIDI connection.

If SmartMusic SoftSynth isn't working and MIDI output seems fine, please try reinstalling Finale.

 

Reinstalling Finale 2011 on Windows XP

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale 2011", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files (x86)
  1. Click OK.
  2. Find and delete the "Finale 2011" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale 2011" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to investigate additional resources for further troubleshooting for legacy versions of Finale.

Additional Legacy Options

Troubleshooting VST Plug-ins

Occasional playback issues can be caused by whatever VST plug-in is being used for playback sounds. Usually this is the Garritan ARIA Player, but sometimes it can be third party VST plug-ins as well. PLease refer to the appropriate section below to continue troublshooting.

 

Troubleshooting Third Party plug-ins

If you are using a third party plug-in with Finale, here are a couple of things to try...

  • Make sure that you have the 32-bit version of your plug-in's component installed.
  • Make sure that the standalone version of your plug-in is working. If not, please contact your plug-in's support team for further assistance.

Troubleshooting the ARIA Player and Garritan Instruments for Finale

  1. Close Finale.
  2. Launch the "ARIA Player" application either from the its desktop icon, or from the Start menu (either the x64 version or not).
  3. Click 'empty' in the first channel in the ARIA Player window and select Finale Default Bank > 005. Keyboards > Steinway Piano.
  4. Click the lit keys at the bottom of the ARIA Player window. Make sure you are hearing sound.

If you received an error along the way, take note of that error and click the Contact Customer Success button at the bottom of this section. If you didn't receive any errors and heard sound, or if you didn't receive any errors, and didn't hear sound, follow the steps below to reinstall Finale.

 

Reinstalling Finale

  1. You will need to be logged in to this computer on a user account that has full administrative rights.
  2. Exit Finale.
  3. Press the WINDOWS key on your computer keyboard once to open the Start menu.
  4. Type in...
programs and features
  1. Click the Programs and Features option that appears.
  2. In your Programs and Features list, right-click on "Finale 2011", and then choose Uninstall.
  3. Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
  4. Type in:
C:\Program Files (x86)
  1. Click OK.
  2. Find and delete the "Finale 2011" folder. (If you have any personal files saved here, be sure to remove them first).
  3. Press the WINDOWS key + R to reopen the Run dialog box.
  4. Type in:
%appdata%
  1. Click OK.
  2. Open the "MakeMusic" folder, then delete the "Finale 2011" folder (If you have any personal files saved here, be sure to remove them first).
  3. Empty the Recycle Bin.
  4. Restart the computer.
  5. Re-install Finale by downloading it from your MakeMusic account.

If at this point the crashing persists, please use the button below to investigate additional resources for further troubleshooting for legacy versions of Finale.

Additional Legacy Options

Troubleshoot MIDI macOS 10.12

Here are a couple of things to check when troubleshooting MIDI Output...

  • Make sure that the correct MIDI Out device is selected in MIDI Setup (MIDI/Audio > Device Setup > MIDI/Internal Speaker Setup).
  • Try using SmartMusic SoftSynth as the MIDI output device, rather than your MIDI device. If SmartMusic SoftSynth works and your MIDI device does not, reference the documentation for your MIDI hardware to make sure it is configured properly. If the issue persists, contact your MIDI device's support team for additional support troubleshooting your MIDI connection.

If SmartMusic SoftSynth isn't working and MIDI output seems fine, please try reinstalling Finale.

 

Reinstalling Finale

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale" icon and drag it to the Trash. Locate any "Finale" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "com.makemusic.finale.fprf". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale" folder (or its sub-folders) and then drag that "Finale" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale" folder and then drag the "Finale" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Troubleshooting Audio Units

Occasional playback issues can be caused by whatever Audio Units plug-in is being used for playback sounds. Usually this is the Garritan ARIA Player, but sometimes it can be third party AU plug-ins as well. Please refer to the appropriate section below to continue troubleshooting.

 

Troubleshooting Third Party plug-ins

If you are using a third party plug-in with Finale, here are a couple of things to try...

  • Make sure that you have the 64-bit version of your plug-in's component installed.
  • Make sure that the standalone version of your plug-in is working. If not, please contact your plug-in's support team for further assistance.

 

Troubleshooting the ARIA Player and Garritan Instruments for Finale

  1. Close Finale.
  2. Open your Mac's Applications folder.
  3. Open the "Garritan ARIA Player" folder.
  4. Launch the "ARIA Player" application therein.
  5. Click empty in the first channel in the ARIA Player window and select Finale Default Bank > 005. Keyboards > Steinway Piano.
  6. Click the lit keys at the bottom of the ARIA Player window. Make sure you are hearing sound.

If you received an error along the way, take note of that error and click the Contact Customer Success button at the bottom of this section. If you didn't receive any errors and heard sound, or if you didn't receive any errors, and didn't hear sound, follow the steps below to reinstall Finale.

 

Reinstalling Finale

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale" icon and drag it to the Trash. Locate any "Finale" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "com.makemusic.finale.fprf". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale" folder (or its sub-folders) and then drag that "Finale" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale" folder and then drag the "Finale" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Troubleshoot MIDI macOS 10.12

Here are a couple of things to check when troubleshooting MIDI Output...

  • Make sure that the correct MIDI Out device is selected in MIDI Setup (MIDI/Audio > Device Setup > MIDI/Internal Speaker Setup).
  • Try using SmartMusic SoftSynth as the MIDI output device, rather than your MIDI device. If SmartMusic SoftSynth works and your MIDI device does not, reference the documentation for your MIDI hardware to make sure it is configured properly. If the issue persists, contact your MIDI device's support team for additional support troubleshooting your MIDI connection.

If SmartMusic SoftSynth isn't working and MIDI output seems fine, please try reinstalling Finale.

 

Reinstalling Finale 2014.5

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2014.5" icon and drag it to the Trash. Locate any "Finale 2014.5" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2014.5 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2014.5" folder (or its sub-folders) and then drag that "Finale 2014.5" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2014.5" folder and then drag the "Finale 2014.5" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance

Contact Customer Success

Troubleshooting Audio Units

Occasional playback issues can be caused by whatever Audio Units plug-in is being used for playback sounds. Usually this is the Garritan ARIA Player, but sometimes it can be third party AU plug-ins as well. Please refer to the appropriate section below to continue troubleshooting.

 

Troubleshooting Third Party plug-ins

If you are using a third party plug-in with Finale, here are a couple of things to try...

  • Make sure that you have the 32-bit version of your plug-in's component installed.
  • Make sure that the standalone version of your plug-in is working. If not, please contact your plug-in's support team for further assistance.

 

Troubleshooting the ARIA Player and Garritan Instruments for Finale

  1. Close Finale.
  2. Open your Mac's Applications folder.
  3. Open the "Garritan ARIA Player" folder.
  4. Launch the "ARIA Player" application therein.
  5. Click empty in the first channel in the ARIA Player window and select Finale Default Bank > 005. Keyboards > Steinway Piano.
  6. Click the lit keys at the bottom of the ARIA Player window. Make sure you are hearing sound.

If you received an error along the way, take note of that error and click the Contact Customer Success button at the bottom of this section. If you didn't receive any errors and heard sound, or if you didn't receive any errors, and didn't hear sound, follow the steps below to reinstall Finale.

 

Reinstalling Finale 2014.5

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2014.5" icon and drag it to the Trash. Locate any "Finale 2014.5" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2014.5 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2014.5" folder (or its sub-folders) and then drag that "Finale 2014.5" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2014.5" folder and then drag the "Finale 2014.5" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance

Contact Customer Success

Troubleshoot MIDI macOS 10.12

Here are a couple of things to check when troubleshooting MIDI Output...

  • Make sure that the correct MIDI Out device is selected in MIDI Setup (MIDI/Audio > Device Setup > MIDI/Internal Speaker Setup).
  • Try using SmartMusic SoftSynth as the MIDI output device, rather than your MIDI device. If SmartMusic SoftSynth works and your MIDI device does not, reference the documentation for your MIDI hardware to make sure it is configured properly. If the issue persists, contact your MIDI device's support team for additional support troubleshooting your MIDI connection.

If SmartMusic SoftSynth isn't working and MIDI output seems fine, please try reinstalling Finale.

 

Reinstalling Finale 2014

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2014" icon and drag it to the Trash. Locate any "Finale 2014" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2014 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2014" folder (or its sub-folders) and then drag that "Finale 2014" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2014" folder and then drag the "Finale 2014" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Troubleshooting Audio Units

Occasional playback issues can be caused by whatever Audio Units plug-in is being used for playback sounds. Usually this is the Garritan ARIA Player, but sometimes it can be third party AU plug-ins as well. Please refer to the appropriate section below to continue troubleshooting.

 

Troubleshooting Third Party plug-ins

If you are using a third party plug-in with Finale, here are a couple of things to try...

  • Make sure that you have the 32-bit version of your plug-in's component installed.
  • Make sure that the standalone version of your plug-in is working. If not, please contact your plug-in's support team for further assistance.

 

Troubleshooting the ARIA Player and Garritan Instruments for Finale

  1. Close Finale.
  2. Open your Mac's Applications folder.
  3. Open the "Garritan ARIA Player" folder.
  4. Launch the "ARIA Player" application therein.
  5. Click empty in the first channel in the ARIA Player window and select Finale Default Bank > 005. Keyboards > Steinway Piano.
  6. Click the lit keys at the bottom of the ARIA Player window. Make sure you are hearing sound.

If you received an error along the way, take note of that error and click the Contact Customer Success button at the bottom of this section. If you didn't receive any errors and heard sound, or if you didn't receive any errors, and didn't hear sound, follow the steps below to reinstall Finale.

 

Reinstalling Finale 2014

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2014" icon and drag it to the Trash. Locate any "Finale 2014" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2014 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2014" folder (or its sub-folders) and then drag that "Finale 2014" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2014" folder and then drag the "Finale 2014" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Troubleshoot MIDI macOS 10.12

Here are a couple of things to check when troubleshooting MIDI Output...

  • Make sure that the correct MIDI Out device is selected in MIDI Setup (MIDI/Audio > Device Setup > MIDI/Internal Speaker Setup).
  • Try using SmartMusic SoftSynth as the MIDI output device, rather than your MIDI device. If SmartMusic SoftSynth works and your MIDI device does not, reference the documentation for your MIDI hardware to make sure it is configured properly. If the issue persists, contact your MIDI device's support team for additional support troubleshooting your MIDI connection.

If SmartMusic SoftSynth isn't working and MIDI output seems fine, please try reinstalling Finale.

 

Reinstalling Finale

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale" icon and drag it to the Trash. Locate any "Finale" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "com.makemusic.finale.fprf". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale" folder (or its sub-folders) and then drag that "Finale" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale" folder and then drag the "Finale" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Troubleshooting Audio Units

Occasional playback issues can be caused by whatever Audio Units plug-in is being used for playback sounds. Usually this is the Garritan ARIA Player, but sometimes it can be third party AU plug-ins as well. Please refer to the appropriate section below to continue troubleshooting.

 

Troubleshooting Third Party plug-ins

If you are using a third party plug-in with Finale, here are a couple of things to try...

  • Make sure that you have the 64-bit version of your plug-in's component installed.
  • Make sure that the standalone version of your plug-in is working. If not, please contact your plug-in's support team for further assistance.

 

Troubleshooting the ARIA Player and Garritan Instruments for Finale

  1. Close Finale.
  2. Open your Mac's Applications folder.
  3. Open the "Garritan ARIA Player" folder.
  4. Launch the "ARIA Player" application therein.
  5. Click empty in the first channel in the ARIA Player window and select Finale Default Bank > 005. Keyboards > Steinway Piano.
  6. Click the lit keys at the bottom of the ARIA Player window. Make sure you are hearing sound.

If you received an error along the way, take note of that error and click the Contact Customer Success button at the bottom of this section. If you didn't receive any errors and heard sound, or if you didn't receive any errors, and didn't hear sound, follow the steps below to reinstall Finale.

 

Reinstalling Finale

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale" icon and drag it to the Trash. Locate any "Finale" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "com.makemusic.finale.fprf". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale" folder (or its sub-folders) and then drag that "Finale" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale" folder and then drag the "Finale" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Troubleshoot MIDI Mac OS X 10.11

Here are a couple of things to check when troubleshooting MIDI Output...

  • Make sure that the correct MIDI Out device is selected in MIDI Setup (MIDI/Audio > Device Setup > MIDI/Internal Speaker Setup).
  • Try using SmartMusic SoftSynth as the MIDI output device, rather than your MIDI device. If SmartMusic SoftSynth works and your MIDI device does not, reference the documentation for your MIDI hardware to make sure it is configured properly. If the issue persists, contact your MIDI device's support team for additional support troubleshooting your MIDI connection.

If SmartMusic SoftSynth isn't working and MIDI output seems fine, please try reinstalling Finale.

 

Reinstalling Finale 2014.5

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2014.5" icon and drag it to the Trash. Locate any "Finale 2014.5" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2014.5 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2014.5" folder (or its sub-folders) and then drag that "Finale 2014.5" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2014.5" folder and then drag the "Finale 2014.5" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance

Contact Customer Success

Troubleshooting Audio Units

Occasional playback issues can be caused by whatever Audio Units plug-in is being used for playback sounds. Usually this is the Garritan ARIA Player, but sometimes it can be third party AU plug-ins as well. Please refer to the appropriate section below to continue troubleshooting.

 

Troubleshooting Third Party plug-ins

If you are using a third party plug-in with Finale, here are a couple of things to try...

  • Make sure that you have the 32-bit version of your plug-in's component installed.
  • Make sure that the standalone version of your plug-in is working. If not, please contact your plug-in's support team for further assistance.

 

Troubleshooting the ARIA Player and Garritan Instruments for Finale

  1. Close Finale.
  2. Open your Mac's Applications folder.
  3. Open the "Garritan ARIA Player" folder.
  4. Launch the "ARIA Player" application therein.
  5. Click empty in the first channel in the ARIA Player window and select Finale Default Bank > 005. Keyboards > Steinway Piano.
  6. Click the lit keys at the bottom of the ARIA Player window. Make sure you are hearing sound.

If you received an error along the way, take note of that error and click the Contact Customer Success button at the bottom of this section. If you didn't receive any errors and heard sound, or if you didn't receive any errors, and didn't hear sound, follow the steps below to reinstall Finale.

 

Reinstalling Finale 2014.5

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2014.5" icon and drag it to the Trash. Locate any "Finale 2014.5" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2014.5 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2014.5" folder (or its sub-folders) and then drag that "Finale 2014.5" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2014.5" folder and then drag the "Finale 2014.5" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance

Contact Customer Success

Troubleshoot MIDI Mac OS X 10.10

Here are a couple of things to check when troubleshooting MIDI Output...

  • Make sure that the correct MIDI Out device is selected in MIDI Setup (MIDI/Audio > Device Setup > MIDI/Internal Speaker Setup).
  • Try using SmartMusic SoftSynth as the MIDI output device, rather than your MIDI device. If SmartMusic SoftSynth works and your MIDI device does not, reference the documentation for your MIDI hardware to make sure it is configured properly. If the issue persists, contact your MIDI device's support team for additional support troubleshooting your MIDI connection.

If SmartMusic SoftSynth isn't working and MIDI output seems fine, please try reinstalling Finale.

 

Reinstalling Finale

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale" icon and drag it to the Trash. Locate any "Finale" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "com.makemusic.finale.fprf". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale" folder (or its sub-folders) and then drag that "Finale" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale" folder and then drag the "Finale" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Troubleshooting Audio Units

Occasional playback issues can be caused by whatever Audio Units plug-in is being used for playback sounds. Usually this is the Garritan ARIA Player, but sometimes it can be third party AU plug-ins as well. Please refer to the appropriate section below to continue troubleshooting.

 

Troubleshooting Third Party plug-ins

If you are using a third party plug-in with Finale, here are a couple of things to try...

  • Make sure that you have the 64-bit version of your plug-in's component installed.
  • Make sure that the standalone version of your plug-in is working. If not, please contact your plug-in's support team for further assistance.

 

Troubleshooting the ARIA Player and Garritan Instruments for Finale

  1. Close Finale.
  2. Open your Mac's Applications folder.
  3. Open the "Garritan ARIA Player" folder.
  4. Launch the "ARIA Player" application therein.
  5. Click empty in the first channel in the ARIA Player window and select Finale Default Bank > 005. Keyboards > Steinway Piano.
  6. Click the lit keys at the bottom of the ARIA Player window. Make sure you are hearing sound.

If you received an error along the way, take note of that error and click the Contact Customer Success button at the bottom of this section. If you didn't receive any errors and heard sound, or if you didn't receive any errors, and didn't hear sound, follow the steps below to reinstall Finale.

 

Reinstalling Finale

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale" icon and drag it to the Trash. Locate any "Finale" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "com.makemusic.finale.fprf". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale" folder (or its sub-folders) and then drag that "Finale" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale" folder and then drag the "Finale" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Troubleshoot MIDI Mac OS X 10.10

Here are a couple of things to check when troubleshooting MIDI Output...

  • Make sure that the correct MIDI Out device is selected in MIDI Setup (MIDI/Audio > Device Setup > MIDI/Internal Speaker Setup).
  • Try using SmartMusic SoftSynth as the MIDI output device, rather than your MIDI device. If SmartMusic SoftSynth works and your MIDI device does not, reference the documentation for your MIDI hardware to make sure it is configured properly. If the issue persists, contact your MIDI device's support team for additional support troubleshooting your MIDI connection.

If SmartMusic SoftSynth isn't working and MIDI output seems fine, please try reinstalling Finale.

 

Reinstalling Finale 2014.5

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2014.5" icon and drag it to the Trash. Locate any "Finale 2014.5" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2014.5 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2014.5" folder (or its sub-folders) and then drag that "Finale 2014.5" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2014.5" folder and then drag the "Finale 2014.5" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance

Contact Customer Success

Troubleshooting Audio Units

Occasional playback issues can be caused by whatever Audio Units plug-in is being used for playback sounds. Usually this is the Garritan ARIA Player, but sometimes it can be third party AU plug-ins as well. Please refer to the appropriate section below to continue troubleshooting.

 

Troubleshooting Third Party plug-ins

If you are using a third party plug-in with Finale, here are a couple of things to try...

  • Make sure that you have the 32-bit version of your plug-in's component installed.
  • Make sure that the standalone version of your plug-in is working. If not, please contact your plug-in's support team for further assistance.

 

Troubleshooting the ARIA Player and Garritan Instruments for Finale

  1. Close Finale.
  2. Open your Mac's Applications folder.
  3. Open the "Garritan ARIA Player" folder.
  4. Launch the "ARIA Player" application therein.
  5. Click empty in the first channel in the ARIA Player window and select Finale Default Bank > 005. Keyboards > Steinway Piano.
  6. Click the lit keys at the bottom of the ARIA Player window. Make sure you are hearing sound.

If you received an error along the way, take note of that error and click the Contact Customer Success button at the bottom of this section. If you didn't receive any errors and heard sound, or if you didn't receive any errors, and didn't hear sound, follow the steps below to reinstall Finale.

 

Reinstalling Finale 2014.5

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2014.5" icon and drag it to the Trash. Locate any "Finale 2014.5" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2014.5 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2014.5" folder (or its sub-folders) and then drag that "Finale 2014.5" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2014.5" folder and then drag the "Finale 2014.5" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance

Contact Customer Success

Troubleshoot MIDI Mac OS X 10.10

Here are a couple of things to check when troubleshooting MIDI Output...

  • Make sure that the correct MIDI Out device is selected in MIDI Setup (MIDI/Audio > Device Setup > MIDI/Internal Speaker Setup).
  • Try using SmartMusic SoftSynth as the MIDI output device, rather than your MIDI device. If SmartMusic SoftSynth works and your MIDI device does not, reference the documentation for your MIDI hardware to make sure it is configured properly. If the issue persists, contact your MIDI device's support team for additional support troubleshooting your MIDI connection.

If SmartMusic SoftSynth isn't working and MIDI output seems fine, please try reinstalling Finale.

 

Reinstalling Finale 2014

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2014" icon and drag it to the Trash. Locate any "Finale 2014" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2014 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2014" folder (or its sub-folders) and then drag that "Finale 2014" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2014" folder and then drag the "Finale 2014" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Troubleshooting Audio Units

Occasional playback issues can be caused by whatever Audio Units plug-in is being used for playback sounds. Usually this is the Garritan ARIA Player, but sometimes it can be third party AU plug-ins as well. Please refer to the appropriate section below to continue troubleshooting.

 

Troubleshooting Third Party plug-ins

If you are using a third party plug-in with Finale, here are a couple of things to try...

  • Make sure that you have the 32-bit version of your plug-in's component installed.
  • Make sure that the standalone version of your plug-in is working. If not, please contact your plug-in's support team for further assistance.

 

Troubleshooting the ARIA Player and Garritan Instruments for Finale

  1. Close Finale.
  2. Open your Mac's Applications folder.
  3. Open the "Garritan ARIA Player" folder.
  4. Launch the "ARIA Player" application therein.
  5. Click empty in the first channel in the ARIA Player window and select Finale Default Bank > 005. Keyboards > Steinway Piano.
  6. Click the lit keys at the bottom of the ARIA Player window. Make sure you are hearing sound.

If you received an error along the way, take note of that error and click the Contact Customer Success button at the bottom of this section. If you didn't receive any errors and heard sound, or if you didn't receive any errors, and didn't hear sound, follow the steps below to reinstall Finale.

 

Reinstalling Finale 2014

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2014" icon and drag it to the Trash. Locate any "Finale 2014" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2014 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2014" folder (or its sub-folders) and then drag that "Finale 2014" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2014" folder and then drag the "Finale 2014" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Troubleshoot MIDI Mac OS X 10.9

Here are a couple of things to check when troubleshooting MIDI Output...

  • Make sure that the correct MIDI Out device is selected in MIDI Setup (MIDI/Audio > Device Setup > MIDI/Internal Speaker Setup).
  • Try using SmartMusic SoftSynth as the MIDI output device, rather than your MIDI device. If SmartMusic SoftSynth works and your MIDI device does not, reference the documentation for your MIDI hardware to make sure it is configured properly. If the issue persists, contact your MIDI device's support team for additional support troubleshooting your MIDI connection.

If SmartMusic SoftSynth isn't working and MIDI output seems fine, please try reinstalling Finale.

 

Reinstalling Finale 2014.5

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2014.5" icon and drag it to the Trash. Locate any "Finale 2014.5" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2014.5 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2014.5" folder (or its sub-folders) and then drag that "Finale 2014.5" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2014.5" folder and then drag the "Finale 2014.5" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance

Contact Customer Success

Troubleshooting Audio Units

Occasional playback issues can be caused by whatever Audio Units plug-in is being used for playback sounds. Usually this is the Garritan ARIA Player, but sometimes it can be third party AU plug-ins as well. Please refer to the appropriate section below to continue troubleshooting.

 

Troubleshooting Third Party plug-ins

If you are using a third party plug-in with Finale, here are a couple of things to try...

  • Make sure that you have the 32-bit version of your plug-in's component installed.
  • Make sure that the standalone version of your plug-in is working. If not, please contact your plug-in's support team for further assistance.

 

Troubleshooting the ARIA Player and Garritan Instruments for Finale

  1. Close Finale.
  2. Open your Mac's Applications folder.
  3. Open the "Garritan ARIA Player" folder.
  4. Launch the "ARIA Player" application therein.
  5. Click empty in the first channel in the ARIA Player window and select Finale Default Bank > 005. Keyboards > Steinway Piano.
  6. Click the lit keys at the bottom of the ARIA Player window. Make sure you are hearing sound.

If you received an error along the way, take note of that error and click the Contact Customer Success button at the bottom of this section. If you didn't receive any errors and heard sound, or if you didn't receive any errors, and didn't hear sound, follow the steps below to reinstall Finale.

 

Reinstalling Finale 2014.5

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2014.5" icon and drag it to the Trash. Locate any "Finale 2014.5" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2014.5 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2014.5" folder (or its sub-folders) and then drag that "Finale 2014.5" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2014.5" folder and then drag the "Finale 2014.5" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance

Contact Customer Success

Troubleshoot MIDI Mac OS X 10.9

Here are a couple of things to check when troubleshooting MIDI Output...

  • Make sure that the correct MIDI Out device is selected in MIDI Setup (MIDI/Audio > Device Setup > MIDI/Internal Speaker Setup).
  • Try using SmartMusic SoftSynth as the MIDI output device, rather than your MIDI device. If SmartMusic SoftSynth works and your MIDI device does not, reference the documentation for your MIDI hardware to make sure it is configured properly. If the issue persists, contact your MIDI device's support team for additional support troubleshooting your MIDI connection.

If SmartMusic SoftSynth isn't working and MIDI output seems fine, please try reinstalling Finale.

 

Reinstalling Finale 2014

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2014" icon and drag it to the Trash. Locate any "Finale 2014" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2014 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2014" folder (or its sub-folders) and then drag that "Finale 2014" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2014" folder and then drag the "Finale 2014" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Troubleshooting Audio Units

Occasional playback issues can be caused by whatever Audio Units plug-in is being used for playback sounds. Usually this is the Garritan ARIA Player, but sometimes it can be third party AU plug-ins as well. Please refer to the appropriate section below to continue troubleshooting.

 

Troubleshooting Third Party plug-ins

If you are using a third party plug-in with Finale, here are a couple of things to try...

  • Make sure that you have the 32-bit version of your plug-in's component installed.
  • Make sure that the standalone version of your plug-in is working. If not, please contact your plug-in's support team for further assistance.

 

Troubleshooting the ARIA Player and Garritan Instruments for Finale

  1. Close Finale.
  2. Open your Mac's Applications folder.
  3. Open the "Garritan ARIA Player" folder.
  4. Launch the "ARIA Player" application therein.
  5. Click empty in the first channel in the ARIA Player window and select Finale Default Bank > 005. Keyboards > Steinway Piano.
  6. Click the lit keys at the bottom of the ARIA Player window. Make sure you are hearing sound.

If you received an error along the way, take note of that error and click the Contact Customer Success button at the bottom of this section. If you didn't receive any errors and heard sound, or if you didn't receive any errors, and didn't hear sound, follow the steps below to reinstall Finale.

 

Reinstalling Finale 2014

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2014" icon and drag it to the Trash. Locate any "Finale 2014" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2014 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2014" folder (or its sub-folders) and then drag that "Finale 2014" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2014" folder and then drag the "Finale 2014" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Troubleshoot MIDI Mac OS X 10.9

Here are a couple of things to check when troubleshooting MIDI Output...

  • Make sure that the correct MIDI Out device is selected in MIDI Setup (MIDI/Audio > Device Setup > MIDI/Internal Speaker Setup).
  • Try using SmartMusic SoftSynth as the MIDI output device, rather than your MIDI device. If SmartMusic SoftSynth works and your MIDI device does not, reference the documentation for your MIDI hardware to make sure it is configured properly. If the issue persists, contact your MIDI device's support team for additional support troubleshooting your MIDI connection.

If SmartMusic SoftSynth isn't working and MIDI output seems fine, please try reinstalling Finale.

 

Reinstalling Finale 2012

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2012" icon and drag it to the Trash. Locate any "Finale 2012" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2012 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2012" folder (or its sub-folders) and then drag that "Finale 2012" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2012" folder and then drag the "Finale 2012" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to investigate additional troubleshooting options for legacy versions of Finale.

Additional Legacy Options

Troubleshooting Audio Units

Occasional playback issues can be caused by whatever Audio Units plug-in is being used for playback sounds. Usually this is the Garritan ARIA Player, but sometimes it can be third party AU plug-ins as well. Please refer to the appropriate section below to continue troubleshooting.

 

Troubleshooting Third Party plug-ins

If you are using a third party plug-in with Finale, here are a couple of things to try...

  • Make sure that you have the 32-bit version of your plug-in's component installed.
  • Make sure that the standalone version of your plug-in is working. If not, please contact your plug-in's support team for further assistance.

 

Troubleshooting the ARIA Player and Garritan Instruments for Finale

  1. Close Finale.
  2. Open your Mac's Applications folder.
  3. Open the "Garritan ARIA Player" folder.
  4. Launch the "ARIA Player" application therein.
  5. Click empty in the first channel in the ARIA Player window and select Finale Default Bank > 005. Keyboards > Steinway Piano.
  6. Click the lit keys at the bottom of the ARIA Player window. Make sure you are hearing sound.

If you received an error along the way, take note of that error and click the Contact Customer Success button at the bottom of this section. If you didn't receive any errors and heard sound, or if you didn't receive any errors, and didn't hear sound, follow the steps below to reinstall Finale.

 

Reinstalling Finale 2012

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2012" icon and drag it to the Trash. Locate any "Finale 2012" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2012 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2012" folder (or its sub-folders) and then drag that "Finale 2012" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2012" folder and then drag the "Finale 2012" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to investigate additional troubleshooting options for legacy versions of Finale.

Additional Legacy Options

Troubleshoot MIDI Mac OS X 10.8

Here are a couple of things to check when troubleshooting MIDI Output...

  • Make sure that the correct MIDI Out device is selected in MIDI Setup (MIDI/Audio > Device Setup > MIDI/Internal Speaker Setup).
  • Try using SmartMusic SoftSynth as the MIDI output device, rather than your MIDI device. If SmartMusic SoftSynth works and your MIDI device does not, reference the documentation for your MIDI hardware to make sure it is configured properly. If the issue persists, contact your MIDI device's support team for additional support troubleshooting your MIDI connection.

If SmartMusic SoftSynth isn't working and MIDI output seems fine, please try reinstalling Finale.

 

Reinstalling Finale 2014.5

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2014.5" icon and drag it to the Trash. Locate any "Finale 2014.5" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2014.5 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2014.5" folder (or its sub-folders) and then drag that "Finale 2014.5" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2014.5" folder and then drag the "Finale 2014.5" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance

Contact Customer Success

Troubleshooting Audio Units

Occasional playback issues can be caused by whatever Audio Units plug-in is being used for playback sounds. Usually this is the Garritan ARIA Player, but sometimes it can be third party AU plug-ins as well. Please refer to the appropriate section below to continue troubleshooting.

 

Troubleshooting Third Party plug-ins

If you are using a third party plug-in with Finale, here are a couple of things to try...

  • Make sure that you have the 32-bit version of your plug-in's component installed.
  • Make sure that the standalone version of your plug-in is working. If not, please contact your plug-in's support team for further assistance.

 

Troubleshooting the ARIA Player and Garritan Instruments for Finale

  1. Close Finale.
  2. Open your Mac's Applications folder.
  3. Open the "Garritan ARIA Player" folder.
  4. Launch the "ARIA Player" application therein.
  5. Click empty in the first channel in the ARIA Player window and select Finale Default Bank > 005. Keyboards > Steinway Piano.
  6. Click the lit keys at the bottom of the ARIA Player window. Make sure you are hearing sound.

If you received an error along the way, take note of that error and click the Contact Customer Success button at the bottom of this section. If you didn't receive any errors and heard sound, or if you didn't receive any errors, and didn't hear sound, follow the steps below to reinstall Finale.

 

Reinstalling Finale 2014.5

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2014.5" icon and drag it to the Trash. Locate any "Finale 2014.5" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2014.5 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2014.5" folder (or its sub-folders) and then drag that "Finale 2014.5" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2014.5" folder and then drag the "Finale 2014.5" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance

Contact Customer Success

Troubleshoot MIDI Mac OS X 10.8

Here are a couple of things to check when troubleshooting MIDI Output...

  • Make sure that the correct MIDI Out device is selected in MIDI Setup (MIDI/Audio > Device Setup > MIDI/Internal Speaker Setup).
  • Try using SmartMusic SoftSynth as the MIDI output device, rather than your MIDI device. If SmartMusic SoftSynth works and your MIDI device does not, reference the documentation for your MIDI hardware to make sure it is configured properly. If the issue persists, contact your MIDI device's support team for additional support troubleshooting your MIDI connection.

If SmartMusic SoftSynth isn't working and MIDI output seems fine, please try reinstalling Finale.

 

Reinstalling Finale 2014

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2014" icon and drag it to the Trash. Locate any "Finale 2014" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2014 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2014" folder (or its sub-folders) and then drag that "Finale 2014" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2014" folder and then drag the "Finale 2014" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Troubleshooting Audio Units

Occasional playback issues can be caused by whatever Audio Units plug-in is being used for playback sounds. Usually this is the Garritan ARIA Player, but sometimes it can be third party AU plug-ins as well. Please refer to the appropriate section below to continue troubleshooting.

 

Troubleshooting Third Party plug-ins

If you are using a third party plug-in with Finale, here are a couple of things to try...

  • Make sure that you have the 32-bit version of your plug-in's component installed.
  • Make sure that the standalone version of your plug-in is working. If not, please contact your plug-in's support team for further assistance.

 

Troubleshooting the ARIA Player and Garritan Instruments for Finale

  1. Close Finale.
  2. Open your Mac's Applications folder.
  3. Open the "Garritan ARIA Player" folder.
  4. Launch the "ARIA Player" application therein.
  5. Click empty in the first channel in the ARIA Player window and select Finale Default Bank > 005. Keyboards > Steinway Piano.
  6. Click the lit keys at the bottom of the ARIA Player window. Make sure you are hearing sound.

If you received an error along the way, take note of that error and click the Contact Customer Success button at the bottom of this section. If you didn't receive any errors and heard sound, or if you didn't receive any errors, and didn't hear sound, follow the steps below to reinstall Finale.

 

Reinstalling Finale 2014

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2014" icon and drag it to the Trash. Locate any "Finale 2014" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2014 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2014" folder (or its sub-folders) and then drag that "Finale 2014" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2014" folder and then drag the "Finale 2014" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Troubleshoot MIDI Mac OS X 10.8

Here are a couple of things to check when troubleshooting MIDI Output...

  • Make sure that the correct MIDI Out device is selected in MIDI Setup (MIDI/Audio > Device Setup > MIDI/Internal Speaker Setup).
  • Try using SmartMusic SoftSynth as the MIDI output device, rather than your MIDI device. If SmartMusic SoftSynth works and your MIDI device does not, reference the documentation for your MIDI hardware to make sure it is configured properly. If the issue persists, contact your MIDI device's support team for additional support troubleshooting your MIDI connection.

If SmartMusic SoftSynth isn't working and MIDI output seems fine, please try reinstalling Finale.

 

Reinstalling Finale 2012

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2012" icon and drag it to the Trash. Locate any "Finale 2012" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2012 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2012" folder (or its sub-folders) and then drag that "Finale 2012" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2012" folder and then drag the "Finale 2012" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to investigate additional troubleshooting options for legacy versions of Finale.

Additional Legacy Options

Troubleshooting Audio Units

Occasional playback issues can be caused by whatever Audio Units plug-in is being used for playback sounds. Usually this is the Garritan ARIA Player, but sometimes it can be third party AU plug-ins as well. Please refer to the appropriate section below to continue troubleshooting.

 

Troubleshooting Third Party plug-ins

If you are using a third party plug-in with Finale, here are a couple of things to try...

  • Make sure that you have the 32-bit version of your plug-in's component installed.
  • Make sure that the standalone version of your plug-in is working. If not, please contact your plug-in's support team for further assistance.

 

Troubleshooting the ARIA Player and Garritan Instruments for Finale

  1. Close Finale.
  2. Open your Mac's Applications folder.
  3. Open the "Garritan ARIA Player" folder.
  4. Launch the "ARIA Player" application therein.
  5. Click empty in the first channel in the ARIA Player window and select Finale Default Bank > 005. Keyboards > Steinway Piano.
  6. Click the lit keys at the bottom of the ARIA Player window. Make sure you are hearing sound.

If you received an error along the way, take note of that error and click the Contact Customer Success button at the bottom of this section. If you didn't receive any errors and heard sound, or if you didn't receive any errors, and didn't hear sound, follow the steps below to reinstall Finale.

 

Reinstalling Finale 2012

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2012" icon and drag it to the Trash. Locate any "Finale 2012" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2012 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2012" folder (or its sub-folders) and then drag that "Finale 2012" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2012" folder and then drag the "Finale 2012" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to investigate additional troubleshooting options for legacy versions of Finale.

Additional Legacy Options

Troubleshoot MIDI Mac OS X 10.8

Here are a couple of things to check when troubleshooting MIDI Output...

  • Make sure that the correct MIDI Out device is selected in MIDI Setup (MIDI/Audio > Device Setup > MIDI/Internal Speaker Setup).
  • Try using SmartMusic SoftSynth as the MIDI output device, rather than your MIDI device. If SmartMusic SoftSynth works and your MIDI device does not, reference the documentation for your MIDI hardware to make sure it is configured properly. If the issue persists, contact your MIDI device's support team for additional support troubleshooting your MIDI connection.

If SmartMusic SoftSynth isn't working and MIDI output seems fine, please try reinstalling Finale.

 

Reinstalling Finale 2011

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2011" icon and drag it to the Trash. Locate any "Finale 2011" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2011 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2011" folder (or its sub-folders) and then drag that "Finale 2011" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2011" folder and then drag the "Finale 2011" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.
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If at this point the crashing persists, please use the button below to investigate additional troubleshooting options for legacy versions of Finale.

Additional Legacy Options

Troubleshooting Audio Units

Occasional playback issues can be caused by whatever Audio Units plug-in is being used for playback sounds. Usually this is the Garritan ARIA Player, but sometimes it can be third party AU plug-ins as well. Please refer to the appropriate section below to continue troubleshooting.

 

Troubleshooting Third Party plug-ins

If you are using a third party plug-in with Finale, here are a couple of things to try...

  • Make sure that you have the 32-bit version of your plug-in's component installed.
  • Make sure that the standalone version of your plug-in is working. If not, please contact your plug-in's support team for further assistance.

 

Troubleshooting the ARIA Player and Garritan Instruments for Finale

  1. Close Finale.
  2. Open your Mac's Applications folder.
  3. Open the "Garritan ARIA Player" folder.
  4. Launch the "ARIA Player" application therein.
  5. Click empty in the first channel in the ARIA Player window and select Finale Default Bank > 005. Keyboards > Steinway Piano.
  6. Click the lit keys at the bottom of the ARIA Player window. Make sure you are hearing sound.

If you received an error along the way, take note of that error and click the Contact Customer Success button at the bottom of this section. If you didn't receive any errors and heard sound, or if you didn't receive any errors, and didn't hear sound, follow the steps below to reinstall Finale.

 

Reinstalling Finale 2011

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2011" icon and drag it to the Trash. Locate any "Finale 2011" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2011 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2011" folder (or its sub-folders) and then drag that "Finale 2011" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2011" folder and then drag the "Finale 2011" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.
<

If at this point the crashing persists, please use the button below to investigate additional troubleshooting options for legacy versions of Finale.

Additional Legacy Options

Troubleshoot MIDI Mac OS X 10.7

Here are a couple of things to check when troubleshooting MIDI Output...

  • Make sure that the correct MIDI Out device is selected in MIDI Setup (MIDI/Audio > Device Setup > MIDI/Internal Speaker Setup).
  • Try using SmartMusic SoftSynth as the MIDI output device, rather than your MIDI device. If SmartMusic SoftSynth works and your MIDI device does not, reference the documentation for your MIDI hardware to make sure it is configured properly. If the issue persists, contact your MIDI device's support team for additional support troubleshooting your MIDI connection.

If SmartMusic SoftSynth isn't working and MIDI output seems fine, please try reinstalling Finale.

 

Reinstalling Finale 2014

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2014" icon and drag it to the Trash. Locate any "Finale 2014" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2014 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2014" folder (or its sub-folders) and then drag that "Finale 2014" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2014" folder and then drag the "Finale 2014" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Troubleshooting Audio Units

Occasional playback issues can be caused by whatever Audio Units plug-in is being used for playback sounds. Usually this is the Garritan ARIA Player, but sometimes it can be third party AU plug-ins as well. Please refer to the appropriate section below to continue troubleshooting.

 

Troubleshooting Third Party plug-ins

If you are using a third party plug-in with Finale, here are a couple of things to try...

  • Make sure that you have the 32-bit version of your plug-in's component installed.
  • Make sure that the standalone version of your plug-in is working. If not, please contact your plug-in's support team for further assistance.

 

Troubleshooting the ARIA Player and Garritan Instruments for Finale

  1. Close Finale.
  2. Open your Mac's Applications folder.
  3. Open the "Garritan ARIA Player" folder.
  4. Launch the "ARIA Player" application therein.
  5. Click empty in the first channel in the ARIA Player window and select Finale Default Bank > 005. Keyboards > Steinway Piano.
  6. Click the lit keys at the bottom of the ARIA Player window. Make sure you are hearing sound.

If you received an error along the way, take note of that error and click the Contact Customer Success button at the bottom of this section. If you didn't receive any errors and heard sound, or if you didn't receive any errors, and didn't hear sound, follow the steps below to reinstall Finale.

 

Reinstalling Finale 2014

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2014" icon and drag it to the Trash. Locate any "Finale 2014" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2014 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2014" folder (or its sub-folders) and then drag that "Finale 2014" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2014" folder and then drag the "Finale 2014" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Troubleshoot MIDI Mac OS X 10.7

Here are a couple of things to check when troubleshooting MIDI Output...

  • Make sure that the correct MIDI Out device is selected in MIDI Setup (MIDI/Audio > Device Setup > MIDI/Internal Speaker Setup).
  • Try using SmartMusic SoftSynth as the MIDI output device, rather than your MIDI device. If SmartMusic SoftSynth works and your MIDI device does not, reference the documentation for your MIDI hardware to make sure it is configured properly. If the issue persists, contact your MIDI device's support team for additional support troubleshooting your MIDI connection.

If SmartMusic SoftSynth isn't working and MIDI output seems fine, please try reinstalling Finale.

 

Reinstalling Finale 2012

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2012" icon and drag it to the Trash. Locate any "Finale 2012" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2012 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2012" folder (or its sub-folders) and then drag that "Finale 2012" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2012" folder and then drag the "Finale 2012" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to investigate additional troubleshooting options for legacy versions of Finale.

Additional Legacy Options

Troubleshooting Audio Units

Occasional playback issues can be caused by whatever Audio Units plug-in is being used for playback sounds. Usually this is the Garritan ARIA Player, but sometimes it can be third party AU plug-ins as well. Please refer to the appropriate section below to continue troubleshooting.

 

Troubleshooting Third Party plug-ins

If you are using a third party plug-in with Finale, here are a couple of things to try...

  • Make sure that you have the 32-bit version of your plug-in's component installed.
  • Make sure that the standalone version of your plug-in is working. If not, please contact your plug-in's support team for further assistance.

 

Troubleshooting the ARIA Player and Garritan Instruments for Finale

  1. Close Finale.
  2. Open your Mac's Applications folder.
  3. Open the "Garritan ARIA Player" folder.
  4. Launch the "ARIA Player" application therein.
  5. Click empty in the first channel in the ARIA Player window and select Finale Default Bank > 005. Keyboards > Steinway Piano.
  6. Click the lit keys at the bottom of the ARIA Player window. Make sure you are hearing sound.

If you received an error along the way, take note of that error and click the Contact Customer Success button at the bottom of this section. If you didn't receive any errors and heard sound, or if you didn't receive any errors, and didn't hear sound, follow the steps below to reinstall Finale.

 

Reinstalling Finale 2012

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2012" icon and drag it to the Trash. Locate any "Finale 2012" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2012 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2012" folder (or its sub-folders) and then drag that "Finale 2012" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2012" folder and then drag the "Finale 2012" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to investigate additional troubleshooting options for legacy versions of Finale.

Additional Legacy Options

Troubleshoot MIDI Mac OS X 10.7

Here are a couple of things to check when troubleshooting MIDI Output...

  • Make sure that the correct MIDI Out device is selected in MIDI Setup (MIDI/Audio > Device Setup > MIDI/Internal Speaker Setup).
  • Try using SmartMusic SoftSynth as the MIDI output device, rather than your MIDI device. If SmartMusic SoftSynth works and your MIDI device does not, reference the documentation for your MIDI hardware to make sure it is configured properly. If the issue persists, contact your MIDI device's support team for additional support troubleshooting your MIDI connection.

If SmartMusic SoftSynth isn't working and MIDI output seems fine, please try reinstalling Finale.

 

Reinstalling Finale 2011

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2011" icon and drag it to the Trash. Locate any "Finale 2011" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2011 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2011" folder (or its sub-folders) and then drag that "Finale 2011" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2011" folder and then drag the "Finale 2011" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.
<

If at this point the crashing persists, please use the button below to investigate additional troubleshooting options for legacy versions of Finale.

Additional Legacy Options

Troubleshooting Audio Units

Occasional playback issues can be caused by whatever Audio Units plug-in is being used for playback sounds. Usually this is the Garritan ARIA Player, but sometimes it can be third party AU plug-ins as well. Please refer to the appropriate section below to continue troubleshooting.

 

Troubleshooting Third Party plug-ins

If you are using a third party plug-in with Finale, here are a couple of things to try...

  • Make sure that you have the 32-bit version of your plug-in's component installed.
  • Make sure that the standalone version of your plug-in is working. If not, please contact your plug-in's support team for further assistance.

 

Troubleshooting the ARIA Player and Garritan Instruments for Finale

  1. Close Finale.
  2. Open your Mac's Applications folder.
  3. Open the "Garritan ARIA Player" folder.
  4. Launch the "ARIA Player" application therein.
  5. Click empty in the first channel in the ARIA Player window and select Finale Default Bank > 005. Keyboards > Steinway Piano.
  6. Click the lit keys at the bottom of the ARIA Player window. Make sure you are hearing sound.

If you received an error along the way, take note of that error and click the Contact Customer Success button at the bottom of this section. If you didn't receive any errors and heard sound, or if you didn't receive any errors, and didn't hear sound, follow the steps below to reinstall Finale.

 

Reinstalling Finale 2011

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2011" icon and drag it to the Trash. Locate any "Finale 2011" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2011 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2011" folder (or its sub-folders) and then drag that "Finale 2011" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2011" folder and then drag the "Finale 2011" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.
<

If at this point the crashing persists, please use the button below to investigate additional troubleshooting options for legacy versions of Finale.

Additional Legacy Options

Troubleshoot MIDI Mac OS X 10.6

Here are a couple of things to check when troubleshooting MIDI Output...

  • Make sure that the correct MIDI Out device is selected in MIDI Setup (MIDI/Audio > Device Setup > MIDI/Internal Speaker Setup).
  • Try using SmartMusic SoftSynth as the MIDI output device, rather than your MIDI device. If SmartMusic SoftSynth works and your MIDI device does not, reference the documentation for your MIDI hardware to make sure it is configured properly. If the issue persists, contact your MIDI device's support team for additional support troubleshooting your MIDI connection.

If SmartMusic SoftSynth isn't working and MIDI output seems fine, please try reinstalling Finale.

 

Reinstalling Finale 2012

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2012" icon and drag it to the Trash. Locate any "Finale 2012" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2012 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2012" folder (or its sub-folders) and then drag that "Finale 2012" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2012" folder and then drag the "Finale 2012" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to investigate additional troubleshooting options for legacy versions of Finale.

Additional Legacy Options

Troubleshooting Audio Units

Occasional playback issues can be caused by whatever Audio Units plug-in is being used for playback sounds. Usually this is the Garritan ARIA Player, but sometimes it can be third party AU plug-ins as well. Please refer to the appropriate section below to continue troubleshooting.

 

Troubleshooting Third Party plug-ins

If you are using a third party plug-in with Finale, here are a couple of things to try...

  • Make sure that you have the 32-bit version of your plug-in's component installed.
  • Make sure that the standalone version of your plug-in is working. If not, please contact your plug-in's support team for further assistance.

 

Troubleshooting the ARIA Player and Garritan Instruments for Finale

  1. Close Finale.
  2. Open your Mac's Applications folder.
  3. Open the "Garritan ARIA Player" folder.
  4. Launch the "ARIA Player" application therein.
  5. Click empty in the first channel in the ARIA Player window and select Finale Default Bank > 005. Keyboards > Steinway Piano.
  6. Click the lit keys at the bottom of the ARIA Player window. Make sure you are hearing sound.

If you received an error along the way, take note of that error and click the Contact Customer Success button at the bottom of this section. If you didn't receive any errors and heard sound, or if you didn't receive any errors, and didn't hear sound, follow the steps below to reinstall Finale.

 

Reinstalling Finale 2012

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2012" icon and drag it to the Trash. Locate any "Finale 2012" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2012 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2012" folder (or its sub-folders) and then drag that "Finale 2012" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2012" folder and then drag the "Finale 2012" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to investigate additional troubleshooting options for legacy versions of Finale.

Additional Legacy Options

Troubleshoot MIDI Mac OS X 10.6

Here are a couple of things to check when troubleshooting MIDI Output...

  • Make sure that the correct MIDI Out device is selected in MIDI Setup (MIDI/Audio > Device Setup > MIDI/Internal Speaker Setup).
  • Try using SmartMusic SoftSynth as the MIDI output device, rather than your MIDI device. If SmartMusic SoftSynth works and your MIDI device does not, reference the documentation for your MIDI hardware to make sure it is configured properly. If the issue persists, contact your MIDI device's support team for additional support troubleshooting your MIDI connection.

If SmartMusic SoftSynth isn't working and MIDI output seems fine, please try reinstalling Finale.

 

Reinstalling Finale 2011

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2011" icon and drag it to the Trash. Locate any "Finale 2011" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2011 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2011" folder (or its sub-folders) and then drag that "Finale 2011" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2011" folder and then drag the "Finale 2011" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.
<

If at this point the crashing persists, please use the button below to investigate additional troubleshooting options for legacy versions of Finale.

Additional Legacy Options

Troubleshooting Audio Units

Occasional playback issues can be caused by whatever Audio Units plug-in is being used for playback sounds. Usually this is the Garritan ARIA Player, but sometimes it can be third party AU plug-ins as well. Please refer to the appropriate section below to continue troubleshooting.

 

Troubleshooting Third Party plug-ins

If you are using a third party plug-in with Finale, here are a couple of things to try...

  • Make sure that you have the 32-bit version of your plug-in's component installed.
  • Make sure that the standalone version of your plug-in is working. If not, please contact your plug-in's support team for further assistance.

 

Troubleshooting the ARIA Player and Garritan Instruments for Finale

  1. Close Finale.
  2. Open your Mac's Applications folder.
  3. Open the "Garritan ARIA Player" folder.
  4. Launch the "ARIA Player" application therein.
  5. Click empty in the first channel in the ARIA Player window and select Finale Default Bank > 005. Keyboards > Steinway Piano.
  6. Click the lit keys at the bottom of the ARIA Player window. Make sure you are hearing sound.

If you received an error along the way, take note of that error and click the Contact Customer Success button at the bottom of this section. If you didn't receive any errors and heard sound, or if you didn't receive any errors, and didn't hear sound, follow the steps below to reinstall Finale.

 

Reinstalling Finale 2011

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2011" icon and drag it to the Trash. Locate any "Finale 2011" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2011 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2011" folder (or its sub-folders) and then drag that "Finale 2011" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2011" folder and then drag the "Finale 2011" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.
<

If at this point the crashing persists, please use the button below to investigate additional troubleshooting options for legacy versions of Finale.

Additional Legacy Options

Troubleshoot MIDI Mac OS X 10.5

Here are a couple of things to check when troubleshooting MIDI Output...

  • Make sure that the correct MIDI Out device is selected in MIDI Setup (MIDI/Audio > Device Setup > MIDI/Internal Speaker Setup).
  • Try using SmartMusic SoftSynth as the MIDI output device, rather than your MIDI device. If SmartMusic SoftSynth works and your MIDI device does not, reference the documentation for your MIDI hardware to make sure it is configured properly. If the issue persists, contact your MIDI device's support team for additional support troubleshooting your MIDI connection.

If SmartMusic SoftSynth isn't working and MIDI output seems fine, please try reinstalling Finale.

 

Reinstalling Finale 2012

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2012" icon and drag it to the Trash. Locate any "Finale 2012" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2012 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2012" folder (or its sub-folders) and then drag that "Finale 2012" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2012" folder and then drag the "Finale 2012" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to investigate additional troubleshooting options for legacy versions of Finale.

Additional Legacy Options

Troubleshooting Audio Units

Occasional playback issues can be caused by whatever Audio Units plug-in is being used for playback sounds. Usually this is the Garritan ARIA Player, but sometimes it can be third party AU plug-ins as well. Please refer to the appropriate section below to continue troubleshooting.

 

Troubleshooting Third Party plug-ins

If you are using a third party plug-in with Finale, here are a couple of things to try...

  • Make sure that you have the 32-bit version of your plug-in's component installed.
  • Make sure that the standalone version of your plug-in is working. If not, please contact your plug-in's support team for further assistance.

 

Troubleshooting the ARIA Player and Garritan Instruments for Finale

  1. Close Finale.
  2. Open your Mac's Applications folder.
  3. Open the "Garritan ARIA Player" folder.
  4. Launch the "ARIA Player" application therein.
  5. Click empty in the first channel in the ARIA Player window and select Finale Default Bank > 005. Keyboards > Steinway Piano.
  6. Click the lit keys at the bottom of the ARIA Player window. Make sure you are hearing sound.

If you received an error along the way, take note of that error and click the Contact Customer Success button at the bottom of this section. If you didn't receive any errors and heard sound, or if you didn't receive any errors, and didn't hear sound, follow the steps below to reinstall Finale.

 

Reinstalling Finale 2012

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2012" icon and drag it to the Trash. Locate any "Finale 2012" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2012 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2012" folder (or its sub-folders) and then drag that "Finale 2012" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2012" folder and then drag the "Finale 2012" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to investigate additional troubleshooting options for legacy versions of Finale.

Additional Legacy Options

Troubleshoot MIDI Mac OS X 10.5

Here are a couple of things to check when troubleshooting MIDI Output...

  • Make sure that the correct MIDI Out device is selected in MIDI Setup (MIDI/Audio > Device Setup > MIDI/Internal Speaker Setup).
  • Try using SmartMusic SoftSynth as the MIDI output device, rather than your MIDI device. If SmartMusic SoftSynth works and your MIDI device does not, reference the documentation for your MIDI hardware to make sure it is configured properly. If the issue persists, contact your MIDI device's support team for additional support troubleshooting your MIDI connection.

If SmartMusic SoftSynth isn't working and MIDI output seems fine, please try reinstalling Finale.

 

Reinstalling Finale 2011

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2011" icon and drag it to the Trash. Locate any "Finale 2011" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2011 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2011" folder (or its sub-folders) and then drag that "Finale 2011" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2011" folder and then drag the "Finale 2011" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.
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If at this point the crashing persists, please use the button below to investigate additional troubleshooting options for legacy versions of Finale.

Additional Legacy Options

Troubleshooting Audio Units

Occasional playback issues can be caused by whatever Audio Units plug-in is being used for playback sounds. Usually this is the Garritan ARIA Player, but sometimes it can be third party AU plug-ins as well. Please refer to the appropriate section below to continue troubleshooting.

 

Troubleshooting Third Party plug-ins

If you are using a third party plug-in with Finale, here are a couple of things to try...

  • Make sure that you have the 32-bit version of your plug-in's component installed.
  • Make sure that the standalone version of your plug-in is working. If not, please contact your plug-in's support team for further assistance.

 

Troubleshooting the ARIA Player and Garritan Instruments for Finale

  1. Close Finale.
  2. Open your Mac's Applications folder.
  3. Open the "Garritan ARIA Player" folder.
  4. Launch the "ARIA Player" application therein.
  5. Click empty in the first channel in the ARIA Player window and select Finale Default Bank > 005. Keyboards > Steinway Piano.
  6. Click the lit keys at the bottom of the ARIA Player window. Make sure you are hearing sound.

If you received an error along the way, take note of that error and click the Contact Customer Success button at the bottom of this section. If you didn't receive any errors and heard sound, or if you didn't receive any errors, and didn't hear sound, follow the steps below to reinstall Finale.

 

Reinstalling Finale 2011

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2011" icon and drag it to the Trash. Locate any "Finale 2011" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2011 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2011" folder (or its sub-folders) and then drag that "Finale 2011" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2011" folder and then drag the "Finale 2011" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.
<

If at this point the crashing persists, please use the button below to investigate additional troubleshooting options for legacy versions of Finale.

Additional Legacy Options

Reinstalling Finale

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale" icon and drag it to the Trash. Locate any "Finale" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "com.makemusic.finale.fprf". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale" folder (or its sub-folders) and then drag that "Finale" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale" folder and then drag the "Finale" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Reinstalling Finale

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale" icon and drag it to the Trash. Locate any "Finale" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "com.makemusic.finale.fprf". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale" folder (or its sub-folders) and then drag that "Finale" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale" folder and then drag the "Finale" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Reinstalling Finale

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale" icon and drag it to the Trash. Locate any "Finale" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "com.makemusic.finale.fprf". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale" folder (or its sub-folders) and then drag that "Finale" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale" folder and then drag the "Finale" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Reinstalling Finale 2014.5

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2014.5" icon and drag it to the Trash. Locate any "Finale 2014.5" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2014.5 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2014.5" folder (or its sub-folders) and then drag that "Finale 2014.5" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2014.5" folder and then drag the "Finale 2014.5" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance

Contact Customer Success

Reinstalling Finale 2014.5

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2014.5" icon and drag it to the Trash. Locate any "Finale 2014.5" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2014.5 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2014.5" folder (or its sub-folders) and then drag that "Finale 2014.5" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2014.5" folder and then drag the "Finale 2014.5" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Reinstalling Finale 2014.5

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2014.5" icon and drag it to the Trash. Locate any "Finale 2014.5" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2014.5 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2014.5" folder (or its sub-folders) and then drag that "Finale 2014.5" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2014.5" folder and then drag the "Finale 2014.5" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Reinstalling Finale 2014.5

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2014.5" icon and drag it to the Trash. Locate any "Finale 2014.5" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2014.5 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2014.5" folder (or its sub-folders) and then drag that "Finale 2014.5" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2014.5" folder and then drag the "Finale 2014.5" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Reinstalling Finale 2014.5

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2014.5" icon and drag it to the Trash. Locate any "Finale 2014.5" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2014.5 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2014.5" folder (or its sub-folders) and then drag that "Finale 2014.5" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2014.5" folder and then drag the "Finale 2014.5" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Reinstalling Finale 2014

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2014" icon and drag it to the Trash. Locate any "Finale 2014" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2014 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2014" folder (or its sub-folders) and then drag that "Finale 2014" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2014" folder and then drag the "Finale 2014" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Reinstalling Finale 2014

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2014" icon and drag it to the Trash. Locate any "Finale 2014" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2014 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2014" folder (or its sub-folders) and then drag that "Finale 2014" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2014" folder and then drag the "Finale 2014" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Reinstalling Finale 2014

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2014" icon and drag it to the Trash. Locate any "Finale 2014" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2014 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2014" folder (or its sub-folders) and then drag that "Finale 2014" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2014" folder and then drag the "Finale 2014" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Reinstalling Finale 2014

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2014" icon and drag it to the Trash. Locate any "Finale 2014" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2014 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2014" folder (or its sub-folders) and then drag that "Finale 2014" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2014" folder and then drag the "Finale 2014" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Reinstalling Finale 2014

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2014" icon and drag it to the Trash. Locate any "Finale 2014" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2014 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2014" folder (or its sub-folders) and then drag that "Finale 2014" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2014" folder and then drag the "Finale 2014" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to get in contact with one of our technical support agents for further assistance.

Contact Customer Success

Reinstalling Finale 2012

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2012" icon and drag it to the Trash. Locate any "Finale 2012" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2012 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2012" folder (or its sub-folders) and then drag that "Finale 2012" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2012" folder and then drag the "Finale 2012" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to investigate additional troubleshooting options for legacy versions of Finale.

Additional Legacy Options

Reinstalling Finale 2012

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2012" icon and drag it to the Trash. Locate any "Finale 2012" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2012 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2012" folder (or its sub-folders) and then drag that "Finale 2012" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2012" folder and then drag the "Finale 2012" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to investigate additional troubleshooting options for legacy versions of Finale.

Additional Legacy Options

Reinstalling Finale 2012

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2012" icon and drag it to the Trash. Locate any "Finale 2012" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2012 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2012" folder (or its sub-folders) and then drag that "Finale 2012" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2012" folder and then drag the "Finale 2012" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to investigate additional troubleshooting options for legacy versions of Finale.

Additional Legacy Options

Reinstalling Finale 2012

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2012" icon and drag it to the Trash. Locate any "Finale 2012" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2012 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2012" folder (or its sub-folders) and then drag that "Finale 2012" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2012" folder and then drag the "Finale 2012" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to investigate additional troubleshooting options for legacy versions of Finale.

Additional Legacy Options

Reinstalling Finale 2012

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2012" icon and drag it to the Trash. Locate any "Finale 2012" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2012 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2012" folder (or its sub-folders) and then drag that "Finale 2012" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2012" folder and then drag the "Finale 2012" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.

If at this point the crashing persists, please use the button below to investigate additional troubleshooting options for legacy versions of Finale.

Additional Legacy Options

Reinstalling Finale 2011

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2011" icon and drag it to the Trash. Locate any "Finale 2011" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2011 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2011" folder (or its sub-folders) and then drag that "Finale 2011" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2011" folder and then drag the "Finale 2011" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.
<

If at this point the crashing persists, please use the button below to investigate additional troubleshooting options for legacy versions of Finale.

Additional Legacy Options

Reinstalling Finale 2011

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2011" icon and drag it to the Trash. Locate any "Finale 2011" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2011 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2011" folder (or its sub-folders) and then drag that "Finale 2011" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2011" folder and then drag the "Finale 2011" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.
<

If at this point the crashing persists, please use the button below to investigate additional troubleshooting options for legacy versions of Finale.

Additional Legacy Options

Reinstalling Finale 2011

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2011" icon and drag it to the Trash. Locate any "Finale 2011" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2011 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2011" folder (or its sub-folders) and then drag that "Finale 2011" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2011" folder and then drag the "Finale 2011" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.
<

If at this point the crashing persists, please use the button below to investigate additional troubleshooting options for legacy versions of Finale.

Additional Legacy Options

Reinstalling Finale 2011

  1. Open your Mac's Applications folder.
  2. In the Applications folder, find your "Finale 2011" icon and drag it to the Trash. Locate any "Finale 2011" icons on your Dock and move them to the Trash as well.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Preferences
  1. Click Go.
  2. In your user Preferences folder, find a file named "Finale 2011 Preferences". Drag it into the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
~/Library/Application Support/MakeMusic
  1. Click Go.
  2. Verify that you have no personal files in the "Finale 2011" folder (or its sub-folders) and then drag that "Finale 2011" folder to the Trash.
  3. In the Finder program toolbar, choose Go > Go to Folder. Type or copy & paste the following location:
/Library/Application Support/MakeMusic
  1. Verify that you have no personal files in the "Finale 2011" folder and then drag the "Finale 2011" folder to the Trash.
  2. Empty your Trash.
  3. Restart your computer.
  4. Re-install Finale by downloading it from your MakeMusic account.
  5. Relaunch Finale and see if the issue has been resolved.
<

If at this point the crashing persists, please use the button below to investigate additional troubleshooting options for legacy versions of Finale.

Additional Legacy Options