Installer failing (Finale v.25)

Updated October 12, 2016 to include information specific to an installer hanging during the Garritan portion of the installation on Mac.

If you are on Windows, and your installer is giving you a message requesting additional disks, please reference this article instead.

There are some circumstances that would cause installers to fail or hang that can be addressed with some troubleshooting steps. Please choose your operating system below and try the steps therein if your installer is failing or freezing.

 

 

First, please verify that the size of the downloaded "FinaleSetup.zip" folder is approximately 2-3 GBs. You can do so by right-clicking the "FinaleSetup.zip" folder, choosing Properties and checking the Size value in the General tab.

 

If the size of your installer folder is not the correct size, please redownload it. It would be best for you to try another trusted browser other than the one you used to download the installer from our website the first time. You can download the installer again from your MakeMusic account. You can log into your MakeMusic account here (in case you need to copy and paste it into a URL): https://store.makemusic.com/MyAccount/MySoftware.aspx.

 

Once you have a fully downloaded installer, if the issue persists, you can try the following steps to attempt the installer process...

  1. Restart your computer.
  2. Make sure that all applications are close (including any version of Finale).
  3. Right-click the "FinaleSetup.zip" folder and choose Extract all.
  4. To complete the extraction process, answer the prompts in the affirmative (Extract, Next, Finish, etc.), using the default options for the extraction.
  5. A new window should appear of a folder called "FinaleSetup" (no .zip).
  6. Double-click "FinaleSetup.exe" to run the installer.
  7. Complete the installer by answering the prompts in the affirmative (Next, Install, Finish, etc.), and using the default options for the installer steps.
  8. Restart your computer.

If the issue continues, and you have note yet tried redownloading the installer from a browser other than the one you used originally, please redownload the installer from another trusted browser and follow these steps again. You can log into your MakeMusic account using this URL (in case you need to copy and paste it to a new browser): https://store.makemusic.com/MyAccount/MySoftware.aspx.

 

If the issue persists, please contact Customer Success.

 

Mac

 

First, please verify that the size of the downloaded "MacDiskInstaller_25.0.0.7722.dmg" file is approximately 3 GBs. If it is not, please redownload the installer from your MakeMusic account. You can log into your MakeMusic account using this URL (in case you need to copy and paste it to a new browser): https://store.makemusic.com/MyAccount/MySoftware.aspx.

 

Once you have a fully downloaded installer, we will need to make sure that the security settings on your Mac allow for apps downloaded from developers outside of Apple's app store. To do so, please follow the steps below. This setting can be reverted after Finale has been installed...

  1. Click the apple icon in the upper, left-hand corner of your screen and choose System Preferences.
  2. Open the Security & Privacy section.
  3. Click the padlock in the lower, left-hand corner and authenticate using your user account username and password.
  4. Choose the Anywhere option from the Allow apps downloaded from section.
  5. Attempt to run the installer.

If the installer is still hanging or failing, please restart your computer, make sure all applications are closed when the computer reboots, and try running the installer again.

If the installer is hanging during the Garritan portion of the installer package, particularly when the samples are installing, please verify that at least 30% of the drive to which you are installing the program is free. if the drive is more than 70% full, the Garritan installer is likely to fail. If this appears to be the case, please try freeing up some space, restarting your computer and trying again.

 

If the issue persists, please contact Customer Success.