After updating to this version of Windows 10, some users are experiencing an issue where they are presented with the Audio Engine Failed to Load: Error 7 message. While there has been no direct cause within Finale identified, this update does seem to cause previously working audio configurations to change, for various reasons, and no longer work with Finale. As we learn more about the complications that this update can cause, we will continue to update this article. For now the current solutions that we are aware of are listed below.
Make sure that all audio and hardware drivers are up to date.
Contact your computer manufacturer and sound card provider to see if there are more current drivers than the drivers that are currently installed and also to see if they have more information about this update and the effects is has on these devices.
Check that the microphone has not been disabled.
1. Open the Windows start menu and type "Privacy" without the quotes.
2. Press ENTER to open the Privacy Settings panel.
3. Choose Microphone from the left-hand menu.
4. Locate the setting for Allow apps to access your microphone.
5. Make sure that this is set to On.
Switch to a different audio driver in Finale.
1. In Finale go to MIDI/Audio > Device Setup > Audio Setup.
2. Select a different driver from the Audio Driver drop-down menu.
3. Choose the Test Audio Setup button to check for the test tone.
Check to see if your computer has a more recent update to this version of Windows or contact Microsoft Support about potentially rolling back to the previous update.