My finale program now crashes every time I try to use the vertical collision remover plugin. A message reading "unknown lyric tag detected" pops up and then it crashes. I've tried updating both the program and my computer, restarting, copying a pasting it into a new file and still it crashes. What is an "unknown lyric tag" and what can I do to fix this? I use the program almost every day and I'm dead in the water without it.
Finale 27.3, Mac OS: Monterey. Everything worked fine until Finale’s latest update last week. I have noticed when I generate a song without lyrics the vertical collision plugin works fine. However, as soon as I type in lyrics and use the collision plugin a message saying “unknown lyrics tag detected” and crashes. I’ve made a formal inquiry with Finale and I’m waiting on their response. I’ve googled the problem as well and can’t find any info on “an unknown lyric tag”.
I've run into the same thing. When there are no lyrics, the vertical collision remover works fine. It's one of my favorite tools. Sometimes, it has worked when there are lyrics, but when it does crash, it's always the "unknown lyric tag" error message. I have no idea what that is. I'm going to submit a help ticket, but I thought I would check here first. I'm running Finale v27 on Windows 11. Any ideas would be appreciated.
In both cases, since the issue occurred after an OS update, the first thing to try is to reinstall Finale and see if the issue goes away. If not, send it to Support through the Submit a request link.
If Support gave you a different solution that fixed you up, please report back so that others with this issue might find it in a search.
Support said that it is a known issue and they are working on a fix. but with no timeline yet. I was told I could revert back to an earlier version of Finale, but since I don't encounter this a lot, it's a minor inconvenience, so I'll wait for a fix. I was told I would be notified via email when a fix is available. I am curious to know, fix or no fix, what "an unknown lyric tag" actually is. Any ideas?
It is indeed a finale issue. Turns out there’s a glitch in the latest update which if using the vertical collision remover plugin with music that has lyrics it crashes the whole program. Finale had me redownload the previous version and so I’m working off of that now. I’ve had no issue since reinstalling a previous version. Hopefully, the next update will resolve this altogether.
Doesn’t mean a thing. OS and application errors aren’t really errors—they’re reports. Knowing if the OS or Finale generated the report is important — and neither of you know. A screen shot would tell me which it is and might give a clue where to look.
We all know that Finale is the cause but that wasn’t the question. This is:
I am curious to know. … what "an unknown lyric tag" actually is. Any ideas?
It’s a glitch in the most recent update. The program didn’t crash when using the vertical collision remover plug-in before the last update. I’m now running the previous version of finale and it all works again. I’m not certain I feel comfortable updating anything now or in the future if this is something that could happen. It’s a glitch in the recent update.
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