Staves disappearing

New post

DAN KREIDER Posted January 07, 2017 20:39

Hi guys,

I'm going to try posting this again, hoping that someone at MM can help me:

See screenshot link. My staves keep disappearing as I scroll downwards. Can you help? This is crippling my workflow!

https://dl.dropboxusercontent.com/u/1754476/staves%20disappearing.png

4 comments

Date Votes

J ADRIAN VERKOUTEREN Posted January 07, 2017 20:49

Why don't you try the "Submit a request" link above to send your file directly to MM Support?

DAN KREIDER Posted January 08, 2017 01:27

I can't. I get this screen:

https://dl.dropboxusercontent.com/u/1754476/Access%20support.png

This new support format has been incredibly frustrating.

J ADRIAN VERKOUTEREN Edited January 08, 2017 18:06

That's odd. I don't. I get...

I don't see any info on your Profile page. Are you by any chance outside the U.S.? Perhaps that makes a difference where the link goes.

Are you sure you clicked on the correct link? You seem to have gone to the link you originally posted. The "Submit a request" link is in the gray band at the very top of the page.

Lawson Dutton Posted January 10, 2017 17:26

Hi Dan,

Thanks for posting!

It looks like you were on the right track for submitting a support ticket. In the future you will want to choose the Notation option and then more options will appear for you to complete the ticket.

For this issue, I will go ahead and create a ticket on your behalf so we can take a closer look at the problem. You should be receiving an email from our support team shortly.

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