Early yesterday, I made five feature requests to repair behaviours in Finale that were annoying or simply wrong. Since the time I made my five reports, 42 new posts have come in with feature suggestions, most of which have been addressed in some way by official MakeMusic people. For mine, nothing.
This seems to indicate that MakeMusic is super-interested in adding new features (we have an entire forum dedicated to it!), but not very interested in fixing bugs. Some of these bugs have been around for ten years or more, which is pretty astounding. This agrees with Kurt Vonnegut's famous quote "...everybody wants to build and nobody wants to do maintenance." In fact, the resistance to fixing VERY long-standing bugs is becoming remarkable by the total lack of any communication or acknowledgement about bugs.
I suggest that a forum be established where users can report and look up bugs. MakeMusic probably has a full list of known bugs, yet we users are condemned to run into them, figure out the circumstances in which they occur, write them up and submit them, only to be told, "yeah, we know about that one." I used to be one of the users who was rigorous about creating complete bug reports, but after being told that my work was basically duplicated already numerous times, and then to have NO solution after years and years, I gave up. For the well-established user base, bug fixes are easily the number one request.
5 comments
Date Votes