Hi Glenda,

Thanks for posting!

It sounds like there may be some sort of odd issue with the authorization process. I will go ahead and open a support ticket in our system so we can gather some more information and get to the bottom of this issue.

One quick note: I have gone ahead and removed your serial number information from your post. For your security, please do not post any sensitive information to the public forum (serial numbers, email addresses, etc.)

Hoping to get this one sorted for you soon!