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Paul Young Posted
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My previous version of Finale was 2009. No issues.  It seems this 64 bit version is terrible for me. Why is it so damn hard to find email support.  BTW the trouble shooting on this support site did not help.  2 machines with the same result.  Worst software purchase of 2016 for me.  I have Notion and it works fine but I prefer the workflow of Finale. 

 This is just the start of problems.  The other system Finale does not allow me to change midi controller.  It always selects my Line 6 Guitar Port which really doesn't have a controller. 

 One machine has an M-Audio 2496, the other a Steinberg U22.  These should have no issues in ASIO mode.

 

 

 Please let me know what and where needs to be emailed. 

 

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Wolf Wrobel Posted
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Hi Paul,

 

this is an open user forum. I think you might want to contact customer support about your problem. 

cheers,

Wolf

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Lawson Dutton Posted
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Hi Paul,

 

It definitely looks like you are running into some technical hurdles that should be addressed with our Customer Success team. I will go ahead and open up a ticket in our support portal for this issue. If you need to contact us in the future, you can use the Submit a request link above to request technical support from our Customer Success team.

 

Please keep an eye out for an email about your support ticket!

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Paul Young Posted
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 Thanks! It will take some time before I submit everything.  I have two systems.  The behavior isn't always consistent. 

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