You could always work on a spare copy of your file.

Sorry that no one has gotten back to you in the past ten days. You are right; that is not typical of recent behavior. Have you tried e-mailing Michael as a reminder?

Hi Lindsay!

I have checked back at our case and (at least in our system) it looks like it hasn't been updated. Please feel free to try emailing again to see if we get it - I will be happy to help further of course!

If the case is Closed, you should see the option to create a follow-up. You can also click on your name in the upper, right-hand corner of this page, choose My Activities, click on the case in question, and choose create a follow-up (it's towards the bottom).

Nothing about a corrupt pathway is listed in My Activities which is odd because I have two or three emails relating to it. Clearly if it isn't listed I can't 'create a follow-up'.  Further instructions please.

Regards

Lindsay

Hmmm, that sounds like you might have multiple accounts in our system, which would mean you would have separate My Activities sections for different email addresses.

However, to keep things simple, please feel free to submit a new support request, and include the details of the problem as it stands currently. Please feel free to put the URL link of this community post into that ticket as well to add some context. You can use the Submit a request link at the top of this page to submit a request to our Customer Success team.

Please feel free to post back if this isn't working for some reason!