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I just lost 2 hours of work because Finale crashed and I had "Reset All Preferences" troubleshooting a problem the day before. So I forgot to set Finale to save every 5 minutes. In Logic X and Ableton Live you can recover your work from the file's Undo history. Finale should do this! I can't even describe how frustrated I am right now.

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Hi Matt et al.

 

First, I'm sorry to hear of your loss of work. That is never a good thing; I do hope you were able to recreate your work. As George pointed out, we did make some improvements in 2014 to incorporate the OS support (both Mac and Win) to recover files when the application unexpectedly quit. But, there is still more work we plan to do that is documented as FIN-4513. While I haven't personally used it, I have heard good things about an app called ForeverSave on the Mac if you are looking for a more robust solution in the meantime.

 

Cheers,
Michael Johnson
VP, Professional Notation
MakeMusic

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This was a feature in 2014.5 I can be sure of, as I experienced many crashes due to bugs.

 

If you've saved the document at any point during your session, there should be a backup file saved in the "Finale Files" folder which should be in the Windows "Documents" folder; not sure what it is on Mac.

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I checked the backup of the file and it was old - saved before all of the new work.

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ah man ........... that's really unfortunate. I feel you. I'm not sure how the auto-recovery function could have gotten written out.

 

I'll tell you though, I make a habit of saving after reaching editing goals--sort of like a checkpoint. CTRL+S is so very close to my fingers not to.

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Just lost 5 hours of work. That should speak by itself.

But I am here to say goodbye to finale.

You are very good, but also very bad to me.

Going after someone who maybe is not so good, but is consistently there for me.

And I advise everybody to do the same. Hot and fancy is overrated.

good bye

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It's too bad you didn't choose to use Finale's auto backup feature, or even have an automated backup for your whole computer. It would be a good idea to think about setting something like this up. Good luck with whatever direction you go.

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Did you save your work regularly? Did you have automatic backup turned on? Do you use Carbonite or Time Machine?

 

When you find that program that never loses your work, please let us know! 

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Rafael, it is unfortunate that you lost work, that is never good to hear about. While we do continually make efforts to make this less likely, I don't think that we could ever say that the potential for data loss is completely 100% unavoidable. I don't think that anyone would make that claim. That's why we have the back up systems in place, so definitely check to see if you have the backup file available, at least you will have something to work with. If you need some help locating these files, don't hesitate to contact us directly.    

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Unexpected crashes are happened too often on both platforms PC and Mac. This is my 4th time!!! Paying so much money for the app that is not reliable. I cannot describe how frustrating it is!!!! I agree with Rafael. I am going to purchase Sibelius...

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So we can assume you didn’t take any of the advice about saving, and having other backup systems in place?

 

I hope Sibelius works for you!

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