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Yesterday, I bought what I thought was going to be Finale 2014. I've always been using it at school and it's been great. However, after purchasing, I got a link to download Finale 2014.5. Why didn't they let me download Finale 2014? I'm on a Mac 10.7.5 and can't upgrade to higher.

1. When I choose the 'simple entry' tool, the cursor disappears when I put it over measures. So I have no idea where the cursor is and can't choose the note I want to add.
2. I can't see all the pages at once, and I can in Finale 2014. I don't want to have to change pages on the bottom of the screen, I want to see my whole work!
3. When I try enlarging the screen, it only enlarges by a few millimeters at a time..? And the scroll bar stays in the middle of the screen.
4. I can't delete notes with the 'backspace' key as I could in Finale 2014? Is there a setting for shortcuts that I'm missing somewhere?

I've got many other frustrating problems...and I'm just wondering what happened to Finale 2014. That's what I bought for my Mac...that's the version I want to have. Anything I can do???

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This where ordering the media pack in addition to the download version comes in handy.

I find that by going to My Account on the Finale web site I can download most (registered) Previous Versions back to Finale 2012.

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Hi Amélie,

 

Thanks for posting!

 

You are correct, the problems that you are seeing are due to the incompatibility between PrintMusic 2014.5 (it looks like you are using PrintMusic) and 10.7. To clarify, PrintMusic 2014.5 is just the latest maintenance update in the 2014 series, so when you go to download the installer for 2014, it will be the latest update, 2014.5 Fortunately, our Customer Success team can get you an installer for 2014a as a registered user of PrintMusic 2014.

 

To contact them, please use the Submit a request link at the top of this page.

 

Hope this helps!

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Okay, they did ask for my address, so I guess receive the media pack by mail. 

This (2014.5) is the only version that is registered on my computer though, but thank you!!

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Thank you for your answer! This helps. I'll submit a request! 

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No problem!

 

 

Hopefully this one gets sorted for you soon.

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