Hi Elena,

Thanks for posting!

That message you receive is indicating that the product is not yet activated. This is the behavior of all of our Garritan libraries until they have been activated with your keycard. To activate your Garritan library, please follow the steps below...

1. Log into your MakeMusic account here.

2. Locate the Garritan product you wish to activate (CFX Lite in this case) in your listed products and click Generate Keycard.

3. A new window with an image of your keycard will appear, either drag this image to your desktop to save it.

4. Open your Garritan product (CFX Lite) from your computer's Applications folder (Mac) or desktop (Windows).

5. Drag the keycard file from your desktop onto the Garritan application window to activate it.

I hope this helps!

Hi,

thanks for the answer, I had already followed those steps to activate the Garritan library using my Generating Keycard but it didn't work! What  can I do now?

Hi Elena,

Hmmm, in that case, you may wish to try an alternate method of activation. After dragging the keycard to your desktop to save the image file there, open the CFX Concert Grand Player from your Applications folder and load from the drop-down menu in the upper, left-hand corner. A new window appears with options of files to load - navigate to your desktop and double-click the saved image file that is your keycard to load it into the player.

If this alternate method does not work, I would recommend contacting one of our Customer Success agents directly for further assistance. You can do so using the Submit a request link at the top of this page.

Hope this helps!