I Can Open a File, But I Cannot Save It Again

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STEPHEN WALDECK Posted December 30, 2017 02:35

I am using Windows 10 and Finale 25; I hadn't been in Finale for a month or so, and tonight it asked me to update ... so I did. I don't know if it's related or not, but I opened the arrangement I'd been working on just fine; however, I was unable to save it after working for over an hour on it. If I just tried to "Save" or "Save All", it said I couldn't save to the location as it was not writable. I tried to "Save As" to the desktop, but it said it couldn't because the file did not exist (I assume the temporary file.).

I went ahead and held my breath as I lost my work--I shut down Finale and restarted the computer. Same thing happened after a reboot. I tried opening a new blank file and saving it with no changes, but it gave the same error messages.

Could it be tied to the software update? Is there a way to back that update off again? ... or is it something else?

(help).

much work lost :(

Steve

3 comments

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J ADRIAN VERKOUTEREN Edited December 30, 2017 15:36

I have not had this problem with Finale upgrades and am sorry that you have. Usually it is Windows 10 updates that cause me any problems that may occur.

A fallback (as an emergency measure until you solve the problem) would be to export as xml, but of course that is too late to help you with your recent loss of data.

I am guessing you are not having any problems saving from other programs on your computer. One thought is: did you install the latest Finale update as accessible to All Users or only to one user (Administrator). I think some have found that installing for All Users causes fewer problems.

STEPHEN WALDECK Posted December 30, 2017 16:34

Thanks for responding. I am unable to export as xml either ... same message. The update just did its thing without allowing me to install for All Users or the current User (I assume it defaulted to how Finale had been installed.).

J ADRIAN VERKOUTEREN Posted December 30, 2017 17:21

Probably best then to use the "Submit a request" link at the top of this page to contact Finale Support directly (if you haven't already). I can appreciate how frustrating and inconvenient your experience must be.

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