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 I, just now, installed Finale 25 on a brand new HP Laptop with Windows 10 and 16 GB RAM/512 GB SSD. 

For reasons I cannot understand, the display of the set-up wizard is buggy. I have had no other display problems on this machine with MS Word, Excel, Mixcraft, or web features. I am attaching a screenshot. If anybody has dealt with a similar problem, please let me know. I did put in a request for support, but I am not sure how long that will take. 

Thanks!

David Vita

Finale 25, Windows 10 Laptop

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I'm not sure what is wrong with this. The image is not clear enough to tell exactly what you are seeing. Could you briefly describe the problem? Is there something wrong with the setup screen? At this resolution, I cannot see it. If something is wrong there, could you crop it (in Paint) and repost just that section of the desktop?

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Is it that the time signatures are not showing? I'm not seeing them and you've not described the issue so this is only a guess.

 

You want to send this to MM Support through the Submit a request link at the top of the page.

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Hi All,

 

It looks like what you're running into, David, is a problem with Finale's maximum display ability. Currently, Finale can only support up to 200% DPI, otherwise some buttons may malfunction. Here is a knowledge base article with more information and a workaround: Finale's playback controls, palettes, and setup wizard do not display properly.

 

As computers and display devices are getting more advanced, we would like to see display Finale's capabilities expand to accommodate environments with higher resolutions and DPI scaling percentages.

 

I hope this information helps!

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Thanks for the responses everyone!

It WAS the higher DPI that was causing the issue. I also had to troubleshoot the pathways on Garritan for Finale and the Aria player. 

Mike, I will send a better image next time I post a screen shot. Sorry about that! 

 

David 

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