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I am using Windows 10.

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Do yourself a favor:

Notate your e-mail address in a way that a spam-bot can not detect, e. g. like {norsau ad msn dot com}.

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And, open a support ticket with the Submit a Request tab at the top of the page.

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There have been reports of Windows users having issues with the purchased download but I haven't seen the exact problem you've described. Submit a request to let support know.

 

In the mean time, there were old issues of corrupted downloads caused by firewalls. Though we've not seen complaints about that in a long time, I would disable any or use a different browser to download again. 

 

This is a Users board. MakeMusic Support almost never responds to posts here. That's what the Submit a request at the top of the page is for.

 

When you do get a solution, please post it here. That will help others as this thread will show up in a search engine if someone else has the same problem.

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Try right clicking on the installation file, and choose Run as Administrator

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