Disappearing and/or massively offset lyrics has been going on for many years, over many versions. Incredibly frustrating, and it's the reason I have to save my work every 30 seconds or so. Hoping against hope that it was addressed in this new v.25, but I guess it wasn't. **deep, deep sigh**. Please, please, please Finale, can we get this sussed out? Please??

Thanks, Michael. I have had some occasional instances of offset lyrics (hence I PDF my files as well as backing up just to ensure I can rebuild if catastrophe happens) but this is the first total disappearance I've experienced!

I have had the same issue, combined with a refusal of the new version to accept lyric entry even in newly created files.  Am wondering if the non-appearance of the "Finale lyrics" font which my new version stubbornly insists (changes attempted) on using for verse lyrics -- but which wasn't evidently loaded on installation? -- might have something to do with this iteration of the issue.  Rolling back seems a good idea.

I too have experienced this problem - with Finale v.27 no less - using iMac (OS12)

I frequently save my work. However, recently during a session, Finale crashed and I not only lost my latest changes to the document but when I re-opened it, ALL of the lyrics entered from my previous sessions had vanished.

This is incredibly frustrating!

I have used Finale for decades and am a big fan of the product in spite of its many short comings but his recent debacle has made me question my loyalty. Until now there has not been a viable alternative to Finale. However, Dorico by Steinway, seems to be making the right noises. 

If Finale is unable to fix this problem soon, along with the incredibly frustrating inability to move tuplets efficiently while in page view, then I think I will be forced to switch products. 

No automatic backup files? Nothing in Time Machine? Yes, it can be frustrating when things like this happen, but threatening to leave won’t cut much ice with the Powers That Be.

Just make sure that the product you move to has no problems, itself.

Hi Mike,

I think it is unreasonable to expect an individual to make backups after every single Finale session.

Also, if any of us want issues addressed, then saying and doing nothing about them will definitely achieve nothing. 

Do you think backups are not important to Dorico users?

I have no problems with people who want to use Dorico using it. (Realize that it has a learning curve just as Finale has, so be sure to try a Dorico trial before abandoning Finale.)

But Mike is right: threatening to leave is lame.

Of course backups are important. But are you suggesting that Finale is so unstable that one should make backups every 2 hours?

Getting frustrated with persistent problems be they in Finale or any other issue in life, addressing them repeatedly to people who supposedly can help, and then waiting patiently for nothing to be done about them (in the case of the tuplet issue I identified above, this has persisted for several years) and then being too scared to try something new, that is lame. 

I am not apostatising for Dorico - it probably has its own issues. I would like to stay with Finale - as it is a product I have used for many years. And yes, there are issues that emerge every time Apple comes up with a new OS. However, Monterey has been around for a while now. I don't care about the latest bells and whistles. I would just like the features of Finale that were offered in version 25 to be rock solid in version 27. 

With the Finale 27.4 upgrade, the problem I have experienced (on Mac) associated with moving tuplets appears to have been resolved. The tuplet handles are now very responsive. Thank you Finale.

Good to hear that worked. But I still recommend turning on automatic backups.

Absolutely. If on a Mac, have Time Machine enabled for hourly backups, too. You can restore individual files or even your entire system in a few seconds (if done within 24 hours) using APFS Snapshots. 

If you miss the 24 hour window, it can take longer but your data is not lost. A few weeks ago, my wife discovered she'd lost an important project but didn't know how or when. It turned out that she'd accidentally erased it last June. It took me a few hours of searching but I was able to find and recover it completely.

Windows users cannot do either of the above but there are plenty of searchable backup solutions available for them, too, just not any as elegant.

Back to the OP. According to ScoringNotes, the disappearing lyrics issue in Windows has been resolved in 27.4.

https://www.scoringnotes.com/news/finale-version-27-4/ 

Per yesterday's email, the 35th Anniversary sale on Finale 27, including upgrades, ends today.

https://www.finalemusic.com/finale35/?utm_source=Iterable&utm_medium=email&utm_campaign=campaign_8304358 

I back up regularly--manually--so the damage is minimal.

Nevertheless, with v.27.4.1.110 on Windows 10, this happened to me again, last night.

VERY, VERY frustrating.

The lyrics are in the Lyrics window, but just disappearing in various places in the score.
In other words, not all of the lyrics vanish, but just in various spots, and sometimes only a single word in a phrase.

Because I am revising parts of the score, using a backed-up file doesn't help that much because I would have to make all of the revisions in the older file anyway.

Please, can someone at MakeMusic fix this?

P.S. -- while they are at it, maybe they can fix the arpeggio articulation?

:-)
Vanessa

Are you editing lyrics in the lyric window? Something might be happening there that affects unexpected parts of the score.

BTW--to return the lyrics, I use the "Click Assignment" option.

Tedious, but it works.

:-)
Vanessa

Hi Adrian,

Hmmm. I have made a few minor changes in the Lyric Window--very minor.

But, you might be on to something.

Mostly what I have done in the last day was to use the "Shift Lyrics" to fine tune the placement of text in melissmatic sections.
However, that has been done in the tenor part of a mezzo/tenor duet, and the missing text is in the mezzo part.

Very strange, this.
:-)
Vanessa

As a follow-up, I just had a thought pertaining to my particular dilemma.

The piece I am working on right now is for mezzo-soprano, tenor, and piano.

For lyric options, I have the mezzo in Verse One, and the tenor in Chorus One.
I do it this way because they are separate parts and I do not want to have to adjust the baselines, should I put the tenor in Verse Two.

The vocal parts, of course do overlap, etc.

I just wonder if this might have a bearing on the anomaly.

:-)
Vanessa