After downloaded Finale 25: this program can only be installed on the following processor architectures: x64

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Richard Duncan Posted August 25, 2016 00:54

Maybe the program should have warned us old Vista users sooner than after we plunked down our $150.00 for this upgrade. I'm guessing you guys won't issue a refund. I'm not going to upgrade to a 64 bit windows (what would that be, Windows 10???) so guess I'm done updating my Finale program. You really should have been more specific about the version of Windows it could be downloaded to BEFORE allowing it to be purchased. I'd appreciate it if you guys would take the time to respond to this post directly to me at the email address below:

Richd640@comcast.net

7 comments

Date Votes

MIKE HALLORAN Posted August 25, 2016 05:35

Uh... Us guys are users like you, not MakeMusic.

Windows 7 can be 64 bit if your hardware supports it.

Adam Wig Posted August 25, 2016 14:34

Hi Richard,

We do offer a 30-day refund policy, so we can certainly help you out with a refund if your machine doesn't meet the minimum specs for Finale v25. Thanks!

David Erickson Posted August 25, 2016 16:19

Vista has a 64bit version - it has been available since Vista first came out.

Graham Cox Posted August 25, 2016 16:31

Richard, before you take advantage of MakeMusic's refund offer, can I just say that you at least think about updating to a Windows 7 64bit system. I updated to Windows 10 shortly before Finale 25 became available, and the difference in operating speed between Finale 14.5 and Finale 25 are major!

DARRIN SMITH Posted August 25, 2016 18:06

Hi Richard.

If you're unwilling to, or are not able to, upgrade your system to Windows 10, you could possibly look at getting a 64bit version of Vista

There are still retail packs available. Do a search on ebay, or talk to a computer supplier.

Doing so would also require that you look for 64bit versions of device drivers for things like sound cards and any other peripherals that you have.

Display drivers and drivers for major onboard devices like network and chipsets will be easy enough.

Cheers...

ROBERT KOSOVSKY Posted November 29, 2016 03:44

Not to mention that Finale 25 works only on x64 processors is downright deceptive and dishonest advertising. I'm not going to buy a new computer just to run this program.

MIKE HALLORAN Posted November 29, 2016 04:29

Make Music was quite upfront about that. I knew about 64bit requirements for a Windows before upgrading and I'm a Mac user.

More believable is that you didn't do your homework and read the advanced copy that MakeMusic posted and emailed. Since there's a 30 day refund window, your remarks are way off base.

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