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TIMOTHY BIGLOW Posted
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Finale v25 installed successfully, but "Running package scripts..." while "Installing Garritan Instruments for Finale" looks to be stuck with a dialog titled, "Copying files (GIFF)" and having text "20 Ymhquad rl.data" and a horizontal progress bar showing ~25% complete.

I'll gratefully entertain your thoughts/suggestions on how to troubleshoot this.

Thanks for reading.

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Lawson Dutton Posted
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Hi Timothy,

 

It sounds like there is either some sort of conflicting application or background task blocking the install, or there is some sort of odd storage space issue. 

 

I will go ahead and open a support ticket for you so we can gather some diagnostic files.

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Chris Malley Posted
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Same problem here.

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Spencer Roberts Posted
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Same problem here.

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Lawson Dutton Posted
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Hi Spencer,

 

Thanks for posting!

 

If your GIFF installer is hanging while installing samples, I would recommend contacting our Customer Success team for further assistance. We have some workarounds that I would expect would get you up and running! You can contact our Customer Success team using the Submit a request link at the top of this page.

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Michael Golemo Posted
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Same problem here.  Waiting to hear how to fix this...  meanwhile I cannot do anything else on my computer!

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