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Hi all, this isn't so much a feature request for Finale as it is a request for this forum.

 

I would really like to see the implementation of a sorting system on this page. A way to sort through posts by "most voted on" or "most recent." Or maybe there's a possibility of having a few of the most voted items or posts that are "trending" appear in a list at the top of the first page. I think this would help bring light and discussion to the major issues that users are facing. It also might help to breathe some life back into this forum, this community, and this discussion about how to improve this product, which brings me to a few points I'd like to make.

 

I'm a bit new here but I can't help noticing that this incredibly important forum is lacking the attention it deserves from both Finale users at large and from Make Music representatives. It seems as though this page has been tucked away out of view. These forums should be much easier for finale users to find when they make search engine requests. And because of this I'm seeing posts about really important improvements that need to be made to the software that garner only 10 up-votes AT MOST!! I mean seriously? These posts should be getting hundreds of votes. This is the place for the community to raise its voice. Right now it feels like a place where a few deeply passionate professional users come every so often. And that's great, but there's a place for that: the Power-user Club. This forum needs to skyrocket on the hits it gets from search engines in order for it to become a place where the community at large can come to speak its mind.  

 

And to the Make Music representatives, I'm seeing discussions about improvements that occurred 2 years ago that are marked as planned. I understand you have a backlog of issues that you need to address before getting to those and I would forgive you if it weren't that they happened 2 years ago! Hire some more staff my god. Two years later and your customers are still waiting to see basic improvements to be made in a program that they use every single day. It is an absolute shame and it's unforgivable. The thought that I might make a feature request, have it answered by a company representative (the possibility for which is very low), and then have to wait over 2 years for that feature to be implemented is worrying to say the least, unbelievable even.

 

I keep seeing discussions throughout the forum about the serious thought some users are having about jumping ship to Dorico. You need more staff to fix the growing pile of issues or we will in fact jump off of this sinking ship. I like this program and I'd prefer not to do that. Don't let us down. That is all.

 

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The forum software is a joke. Most of the hard-core users left when this software was implemented, since it is so blatantly lacking in features.

 

Not only are the planned features and fixes not happening; many of the Finale employees who responded in the past are no longer with the company.

 

Many of us fear for the future of the product. Although Dorico has a long way to go, it’s obvious to us that it is, at least, moving on, while Finale gives us questionable new “features” and calls them a major step forward. If I were 50 years younger, I would probably be considering a switch myself. And it gets harder to convince new users that Finale is the best choice. It’s fine for me and the level of complexity that I need, but I realize that other users need more. Or, at least, evidence that long-standing issues are being addressed.

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Thanks, Mike Rosen.

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Hi Christopher,

 

The ZenDesk platform used for the forum could certainly use some more robust features, I can definitely agree with that. Most notably the ability to add an attachment to a post, which has been requested vigorously by users on ZenDesk's their own forums. There are, however, other advantages to the platform though and these have broader benefits for overall customer support capabilities.

 

Ultimately the platform for the forum does provide a place for users to ask questions, find information, discuss general Finale and notation/musical topics and, yes, post frustrations as well. So it can do the essential duties needed from it, unfortunately without many bells and whistles though.

 

The Feature Request section is intended to provide a location for users to post their suggestions at so that not only are these permanently recorded, but can also be discussed with other users. We do read and document these posts internally and we are quite interested in the discussion on the ideas, since this is the main idea for having these posted openly.

 

While not every feature added and bug fixed can address every user's concerns directly, we do continually make these updates, and plan to keep doing so. There are, and continue to be, many great ideas suggested there, which is great. Having these marked as "planned" is a great way of indicating that this is one those great suggestions. This approach may also overly imply a dedicated time frame towards any one particular idea, which can be confusing, especially when given there are long lapses of time past from the time these were marked as so. But this does not mean that these ideas are not, or will not be addressed so definitely please keep the ideas coming in. 

 

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David,

Can you give us an example of those “other advantages” which outweigh the ability to post a file of the very program the forum supports? I know of no other forum with this limitation. 

 

The only upside that I’ve found, is that it easier than some other forums to post a screenshot. There is no point in listing (yet again) the downsides.

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David,

If we should attach importance to the marking of requests as "planned", can you please explain why there are no such markings in such a long time? I couldn't find any more recent examples than from about two years ago. Maybe I didn't know how to look properly, but I'm certain they're not from  this year.

It seems unlikely that the importance of the requests should have dropped so drastically since 2017 or 2018. 

 

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Hmmm...

 

Let’s see. Many threads marked planned. Man who marked many of them as planned is no longer with the company. Coincidence?

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Hi Mike, I don't think to say that the other benefits "outweigh" the ability to attach the file to a forum is a fair way to assess the situation. The truth is, nothing can replace that functionality and it is sorely missed. I can't disagree with that and I do want to get this capability back, as well. The benefits of the ZenDesk platform extend beyond the forum though as supporting Finale requires other essential methods of communicating with our community of users too.  

 

Anders, marking some posts a planned, was just Michael's style of communicating his thoughts on these posts. Simply put, it's just not a method we have continued with at this point but please don't take that as an indicator that other, more recent posts, are not quality suggestions. My apologize if I implied that, it wasn't my intention. 

 

 

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David, 

 

Why not continue with marking posts as answered, planned, completed, and not planned? I mean you have devoted an entire forum to the purpose of having users come on and share their thoughts on features they'd like to see within Finale. And in that specialized forum is the ability for users to sort through posts by those markings. It feels less like Michael's style and more like the sole intended purpose of this forum. And I'm sure it felt quite good to come on here two years ago as a user and see that suggestions were not only being discussed by the community, but that they were seen and acknowledged by MM. It would be really nice to see someone from MM doing this again and I do appreciate your responses, thank you.

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