Finale will not restart

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GIANCARLO AQUILANTI Posted October 12, 2019 16:38

I use Finale 26 on Windows 10.

If Finale crashes, it will not restart afterward unless I reboot the computer.

Any help will be appreciated.

Thank you,
Giancarlo

5 comments

Date Votes

J ADRIAN VERKOUTEREN Edited October 12, 2019 21:54

First order of business: what are you doing that seems to bring on the crash?

Second: you may have to restart the computer because various Finale sub-routines (like the audio engine) are not closing when the program crashes.

GIANCARLO AQUILANTI Posted October 12, 2019 23:37

Thank you for your reply. The crash seems to be happening at the end of the playback. What should I do to avoid rebooting the system? How would I close the audio engine, if that is indeed the problem?

Thank you,
Giancarlo

GIANCARLO AQUILANTI Posted October 30, 2019 17:18

Hello, I'm running Windows 10 x64 with the latest Finale 26.1.0.397. Even without any file open, I closed Finale then unable to reopen it. Checking Task Manager, I found a "Finale" in Background process is unresponsive. End Task got error "Access is Denied". This is a new Windows 10 build.

MIKE ROSEN Posted October 30, 2019 17:43

Contact tech support. Use the Submit a Request tab at the top of this page.

MIKE HALLORAN Posted October 30, 2019 19:19

With Windows, especially Win10, sometimes a reinstall and reboot will fix such issues. If not, Tech Support as MikeR has already suggested.

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