Mac Catalina

Protools 2021.7.0

Whenever I try to use CFX piano, the three volume sliders drop down from the higher levels I have set them at to their default position as soon as I hit the record button even though I have raised them just prior to recording. This is SO annoying that I have now stopped using this great sounding plugin. I've contacted Garitan and they take ZERO responsibility for this and tell me it myst be my Protools rig. This happens on a BRAND NEW session. There is no automation whatsoever. 

Has anyone else found a fix for this problem? Maybe it's time for an update on this software? It's been FOREVER!

Thanks in advance.