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I recently started using a PreSonus AudioBox USB 96 with Finale 25 (25.5.0.290) on my HP desktop using Windows 10 Pro.  I can hear Finale fine while writing and during playback.  However, no other sound app (notifications, YouTube, mp3 player) will work, let alone playback.  If I create a WAV file, I have to unplug/replug my sound device just to get sounds on all other apps.  Finale will NOT playback, in fact the scroll locks up.  I have to restart my computer for anything to work.  

I have unchecked "Allow applications to take exclusive control of this device" in the sound control panel, restarted - still the same issue.

Any advice would be great.  Thank you.

Jeffrey

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Some audio device drivers (can) seize complete control of the sound interface. Check you diver configuration to see whether that is happening and whether you can disable that function.

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You can try a different ASIO driver.

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I downloaded the updated drivers for the PreSonus AudioBox USB 96 and everything seemed to be working fine as of today.  However, I experienced a crash.  I found the audio device in Finale had somehow defaulted back to the internal sound card on my desktop.  So I changed back to the AudioBox as my device.  Finale locked up, and now will not open at all.  I am in the midst of uninstall/reinstall now.

(There is a VERY long story of how I got to this point, by the way.  I used to experience 5 to 20 crashed a day before using the external device I'm using now).

 

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Does your FINMIDI.ini file (in @appdata@/MakeMusic/Finale27) have your driver listed in its final section?

 

[FINALEAUDIO]
BufferSize=1024
SampleRate=44100
InputChannelPair=0
OutputChannelPair=0
AudioDeviceTypeString=DirectSound
OutputDeviceString=Speakers (Realtek(R) Audio)
[AUDIOAPIPREFS]
EngineLoaded=1
ASIOEnabled=0
DirectSoundEnabled=1
WASAPIEnabled=1

 

I usually have to set ASIOEnabled to equal zero and DirectSoundEnabled to 1 each time I load a new version to get Finale to select the driver I want when I start Finale each time. You might want to open the file in NotePad and check this.

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