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No, I'm not talking about the weak Garritan cymbal sounds, I'm just wondering why Finale 27.2 crashes roughly every 15 minutes on Windows 11.  I have all the updates for both, running on a Surface Pro 7, i7 with 16 Gigs of RAM.

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Clancy,

This is the update, newly installed? Was F27 running correctly before the update? Have you restarted the computer?

 

Definitely, send this in to tech support. If Windows generates a Crash Log, send that in, as well. This sort of thing happens every time there is a new release, I’m afraid.

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Hey Mike! Haven't seen you since the old forum days. Then again, I haven't been around here much. Just not the same.

Anyway... This was happening before the update as well. It was happening last week when I was still running v25, and I hoped upgrading would help. I think it's a conflict with Win11, as it didn't happen under Win10. Guess I'll have to submit an error log next time it happens.

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"This was happening before the update as well. It was happening last week when I was still running v25, and I hoped upgrading would help."

 

Upgrading to think you can fix a conflict problem usually doesn't work.  The two most common crash issues are a conflict with either your sound and printer. Make sure you have the most recent driver updates for both of these. You might try disabling the printer and/or the print spooler to see if that helps.

 

"I think it's a conflict with Win11 ..."

 

Although anything is possible but I seriously doubt Win 1 is the problem unless one or both of those drivers is causing it.

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All my drivers are up to date.  I guess there could still be a conflict.  I did find my system was paired to a wireless printer I don't have (prob the neighbor's) and I removed that one, so, fingers crossed...

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Nope.  Just crashed again

 

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Not necessarily just the printer but the print spoiler in Windows

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Print Spooler used to be an issue on an old version of Finale (FinWin95 perhaps?).  Please don't tell me it's back again...

I just set the spooler's priority to LOW.  We'll see if that helps...

 

 

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If that doesn't help I will be out of suggestions as long as you have disabled the sound driver. You mentioned you believe it to be up-to-date. Since you recently upgraded to Win 11 make sure it is.

 

I had a problem a while back on my system. Windows reported all drivers were up-to-date but logging onto the Realtek website I found a newer driver. You might as well check the video driver, too. Make sure it is Win 11 compatible. More than likely it is one of these causing the problem.

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Setting the print spooler priority to low seemed to help, but it crashed again last night. At least it took hours instead of minutes. I'll update the sound and video drivers today to see if that corrects the problem.

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Here's hoping, my friend. Finale 27.2 has been running for days on my Windows 10 Dell with no issues at all.  So, I know it is possible. We just need to find what it doesn't like.

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