It's now been 48 DAYS (including today) since I posted a question about a playback problem in a string quartet file. One tech support person made a few attempts to fix the problem, to no avail. Then it was handed over to a second support person who hasn't even made an attempt to help. This is f-ing ridiculous! Is there a person I can complain to—a tech support supervisor or somebody else who can get the tech support person assigned to this problem to do their job? This has moved beyond being an annoyance and is now and instance of complete incompetence! I have performers asking me for .wav files of the quartet and now they're getting ticked off at me because I haven't sent them.