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NEW  HP laptop, I7 CPU, 16Gb RAM, large SDD,  Win 11 new install, patches current. MIDI device not connected, system has been restarted, Finale NOT reinstalled. No other app showing this behavior...

Does anyone have the solution or can recommend troubleshooting process or next steps...?

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How do you start it (double-clicking on a Finale file or opening the application first)?

What happens (what do you see) when you do?

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either one... and I normally click on the desktop icon...

the app seems to to open then freeze... 

I get the large 'finale' logo in center screen, menus paint on top and left side of screen then nothing...

-if i monkey with, try to change screens, click on menu items, there is no activity,no changes...

- and eventually the app displays the  "Not Responding" message on the top window bar... with the pop-up dialog to

wait, end program...

I then 'End Program'

THANKS for your analysis and assistance...

 

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Michael,

 

Have you sent this in to tech support? Use the Submit a Request tab at the top of the page.

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