Finale & Garritan Product Specialist | Windows 10/Mac OS X 10.13 | Finale 2012 - Finale v25.4.1
Tommaso - I am curious, are you by chance using a Mac that has a Retina display or another high resolution type monitor? High resolution monitors can cause slow performance. If you are using a Reti...
It looks like this may be a relatively new issue. I have reported it to our developers for further investigation. Thank you for bringing this to our attention!
Hi David, Thanks for posting! It looks like you are running into a limitation of scrolling playback in Finale. When playing with scrolling playback, Finale will try to follow the cursor, and fr...
Hi All, This one has been reported to our development team and is marked to get fixed as we continue to improve Finale. Please keep an eye on our Finale blog to be kept up-to-date on announcement...
Hi All, I can confirm that this is something that broke in Finale v25.1 for Windows. I have reported this to our developers who are aware of the issue and will be working on a solution. Right n...
Hi Craig, We can definitely help you out with this one. In this case, I would like to go ahead and open up a ticket so we can gather some diagnostics to further assess the issue. You should be se...
Hi Aldo, That sounds like your web browser is still trying to load an old version of the Finale user manual. Please try restarting your browser to see if that helps.
Hi Randolph, It sounds like you are running into an odd issue with the installer. This is not something that we have identified as widespread by any means, so there are most likely specific circu...
Hi Grace! Still getting used to our new system! I see your full title now stating you are on Windows 10. Why don't we go ahead and try these steps for your situation... 1. Close Finale 2014.5. 2. H...
Hi David, You don't happen to have anti-virus software like Webroot installed do you? I have seen, from time to time, where Webroot will actually cause metatools to act like there is a virtually ...