

Chad Mathis (he/him/his)
Manager, MakeMusic Customer Support
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Votes on activity by Chad Mathis (he/him/his) Sort by votes Recent activity Votes-
In addition to Adrian's suggestion, you may also want to check MIDI/Audio > Audio Units Banks & Effects and make sure none of the AU banks are clipping during playback.
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Hi folks, For anyone watching this thread, Cyber sent in a couple files to us. MacOS could open those .bin files similarly to .zip files, revealing a file without an extension. Adding ".mus" to the...
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Hi David, Users that have profile pictures have uploaded their picture using a third-party service known as Gravatar, which displays a user's "globally recognized avatar" on participating sites.
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Hi David, I see you have a support ticket open currently about the issue (#92357). One of my colleagues just replied a short time ago to clarify some details so we can help you clear the authorizat...
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Hi Sarah, I see you were in contact with us earlier this year, and it appears there may have been a miscommunication about your upgrade options. I double-checked your account, and I can see that yo...
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Hi Robert and Sebastien, The double bars appear because of Document Options. Specifically, under Document > Document Options > Barlines is an option labeled "Double barlines preceding key changes."...
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- Community
- Finale - Problems & Questions
- Staff System Expanding Inexplicably Beyond Page - Finale 25 on Mac
Hi Joey, Here's a hypothetical situation that's pretty common in my experience: If you add measure stacks or use Fit Measures, this usually results in more pages being added to the document. The fo...
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Hi Rich & Eric! Yes. MakeMusic did send out an email promoting a blog post about score system dividers yesterday, so it looks like this was a well-timed coincidence. Happy writing to you both!
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We've seen this type of behavior on 2012 and earlier versions since the release of MacOS X 10.10 Yosemite. as mentioned here. Another possible workaround is setting Human Playback to "None" under t...
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Hi Craig, This is Chad from MakeMusic Customer Support. I've opened a support ticket with you so I can email you directly. Please be on the lookout for an email from me shortly.