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Michael Kearney Posted
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Finale 2014.5 will crash unexpectedly on Windows 10 while editing.

After the crash, YouTube videos display a message, "Audio renderer error. Please restart your computer."

Restarting the computer temporarily resolves the problem.

I can also trigger the crash by clicking MIDI/Audio > Device Setup > Audio Setup > ASIO Setup, then closing the ASIO dialog box.

Setting the audio driver to DirectSound seems to help, though I have not tested this extensively.

My computer's audio driver is up-to-date. The Windows audio driver troubleshooter did not detect any problems.

Reinstalling Finale did not resolve the issue.

Has anyone else experienced this and discovered a solution for Finale 2014.5 to work with ASIO on Windows 10?

 

Thank you,

Michael Kearney

 

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Sandra Divnick Posted
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For the sake of solidarity, I'm getting the same error, with Finale 26.2.2.494 - Whenever Finale is open, no other sounds work on my computer. I can't play music (which is frustrating, when I'm trying to notate something I improvised on the piano two months ago, for example), no youtube, no "ding" when I change the volume. Finale completely USURPS the speakers. The computer is totally up to date, and it has Realtek speakers. Also, Windows 10.

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J ADRIAN VERKOUTEREN Posted
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It sounds as if your Audio Card is grabbing exclusive control of your Sound Card. Check your Audio Device settings (which depend on the sound card and driver you are using).

 

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Sandra Divnick Posted
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Yep - I found an article about that just after posting, so I unclicked the control, and then the other sounds worked, but I got a sound error in Finale, and it wouldn't work at ALL.......... So I checked that out, and switched some things around - and, long story way shorter - by 2 a.m. I had it working again.

It was a hassle, but it's worth it to get things working again!

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J ADRIAN VERKOUTEREN Posted
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Glad you got it working.

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sandy smith Posted
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Hi there i was having the same issue which i was able to fix by unplugging the earphone. Solution for asio driver are mentioned here to fix audio renderer error

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