Hi Maxime, Thanks for bringing this discrepancy to our attention. Since our partners at IPE manage the translation of the French language version, they will definitely want to hear about this. If...
Hi Abilio. Sorry the delayed response. If you don't already have the answer to your question, I can tell you that the current Garritan sound libraries are not Kontakt compatible. These instruments ...
David, you should submit a case with us about this. I am sure that if we can take a look at the document that you are working with, we can find out what is going on fairly quickly.
Hi! Jack, the instrument menu panel on the left-side of the ARIA Player is a "newer" feature. If your ARIA Player does not have this, you should definitely update it. You can use this link to get...
Hi Charlene, If you are encountering a similar issue but find that the Print to PDF feature may not be causing this, definitely get in touch with us using the Submit a Request option above. It wi...
This was, in fact, an issue with the Garritan Instruments included with Finale v25 that we were aware of. There is a fix that some users use to edit the .sfz files which Michael can post if he woul...
Hi Elfi, it's unfortunate to hear that you are encountering this issue. As a first step, go ahead and download a new copy of the installer from your account page and try unzipping this copy. If you...
Hi Peter, are the samples from the instruments not in tune or sounding incorrect? Is there a specific reason you need to change the current tuning of the instruments' samples?
Michelle, you should submit a ticket with us using the Submit a Request button above. We will need to get more detail from you in order to troubleshoot the issue. We should be able to get you up an...
Your old documents and articulations should not cause any major issues. If you do encounter anything strange though, use the Submit a Case button above to get in touch with us directly and we will ...