Manager, MakeMusic Customer Support
Hi Susan, Are you using Human Playback? If so, I'd be curious to see what happens when you turn off HP and then try exporting audio. Choose MIDI > Human Playback > None, then export a new audio fil...
If you suspect that specific chord suffixes are missing from a file, then you can "take inventory" of what chord symbols are in that file's library by typing "C:0" (C + colon + zero) and press Ente...
I just wanted to piggyback on Lawson's comment. This sounds like it could be the result of key on the keyboard being virtually "stuck" in Finale's eyes, which would trigger metatools instead of cal...
Hi Dan! What OS and Finale version are you using? I'd recommend starting with this knowledge base article to double-check that the ARIA Player is configured correctly for use with Finale: https://m...
To piggyback on Bruce's comment, make sure you're downloading the DMG and running the installer again on the 10.11 volume. I realize that's probably old news, but I've seen very strange things happ...
Hi Roger, I'm with the MakeMusic Customer Success team. I'm sending you an email to open a support ticket about this. I think Mike is right on the money with his reply. If you could, please reply t...
Hi Bradford, If you're referring to the Simple Entry palette, as Ben suggested, then I'd recommend that you try a couple things: 1. Place your mouse cursor on a corner or edge of the palette. You c...
Glad to hear it's working! Happy writing!
Hi Ugo, You're correct that you may use Finale on two computers. I found your account and saw that you have two authorizations on the account. To save you an international phone call, I'll follow u...
Hi Thomas, I'd recommend starting here: https://makemusic.zendesk.com/hc/en-us/articles/225272228-Playback-Troubleshooting Specifically, under Finale (Version 25) > Mac: I Don't Have Any Sound Let ...