Staves disappearing

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Dan Kreider Posted January 05, 2017 14:26

Screenshot below. I've had this before... when I get up to a large number of pages, the top several staves disappear as a begin to scroll to the next page.

It's very frustrating, as I'm unable to view the partial previous page... in order to see the staves that have disappeared, I have to scroll back until that page is the "current" page.

Anyone else had this problem? Thoughts?

Thanks,
Dan

10 comments

Date Votes

J ADRIAN VERKOUTEREN Posted January 05, 2017 17:51

I've seen this happen in Finale 25.2, but only (in my experience) when the score scrolls during playback.

Fortunately the effect is not permanent.

Dan Kreider Posted January 06, 2017 23:18

Anyone? MakeMusic? Bueller?

Lawson Dutton Edited January 11, 2017 20:20

Hi Dan,

I agree that looks quite odd. Is this happening in all files, even newly created files? Or does it just appear to be a handful of files? Also, when this happens, if you choose View > Redraw Screen (or use the shortcut CTRL+D) do those staves behave properly?

Also, has this only just started happening recently?

J ADRIAN VERKOUTEREN Posted January 11, 2017 22:20

When I have seen it is while full-page systems of music are scrolling as part of playback. It is distracting but not permanent (in my case).

MIKE HALLORAN Posted January 11, 2017 23:00

It could be the graphics card not keeping up. All systems prioritize tasks. If this is a chronic issue, it could be a sign that something needs to be upgraded—but what? CPU? GPU? Drive? RAM? All?

OS? Hardware?

J ADRIAN VERKOUTEREN Posted January 12, 2017 03:43

I suspect the program is favoring playback over screen refresh, so it is not (for me) a critical problem. My Dell Studio XPS 8100 has an i7-860 CPU and 8 GB RAM, so although it is not a new machine, it has a fair amount of processing power.

Dan Kreider Posted January 12, 2017 05:58

I'm running an i7, 16GB RAM, and a screaming graphics card, so I don't think it's the hardware.

Lawson - I've been unable to replicate it since I posted. It comes and goes periodically, in spurts. It'll happen for a couple days, and then go away.

MIKE HALLORAN Edited January 12, 2017 14:58

27" or 21.5" iMac? How old? HHD, SSD or Fusion drive? Do you reboot once a day?

When I know your hardware better, I'll be able to make suggestions. I'm on a 2010 iMac i7 and do not have your problem — even with very large scores.

Thomas Davidson Posted August 01, 2021 14:19

Dan Kreider: FYI, I'm experiencing this same issue right now ...five years later on Finale 27. (Windows 10 with solid hardware 10th Gen Core i7, 16GB RAM, etc.). When I hit the Page Layout Tool button, the staves reappear and I can work within them. However, scrolling causes them to disappear again.

MIKE HALLORAN Posted August 01, 2021 15:58

Hmmm… Dan hasn’t been seen around here in a long time. He’s a regular on the Dorico boards these days.

Have you sent this to MM Support? Use the Submit a request link at the top of the page. 27 did address some issues with Windows and displays.

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