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For 4 or 5 months, Finale 2014.5 6359 has worked fine. (This is on Windows 10 with latest updates.)

Then last month it started to crash, get popup saying it's sending a report but I don't think it ever goes through. I relaunch the auto-save file, and continue on.  It seems like it crashes when trying to use the shape tool or add accent, but not sure. Today it crashed 12 to 15 times while trying to enter just 2 pages. Not sure what is going on.  Please help.

Thanks.  Rick F

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Hello Rick,

Have you been able to reset preferences?  

To try this please do this:

1. Exit Finale.
2. Hold down your Windows key and press the letter R to open the Run dialog box.
3. Type "%appdata%" (without quotation marks) and click OK.
4. Navigate to MakeMusic\Finale -.
5. Find and delete these two files:

 

-.ini
FINMIDI.ini

 

6. Empty your Recycle Bin.
7. Restart your computer.
8. Relaunch Finale.

 

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Thanks Kevin,

I did try that after a search for 'crashing Finale 2014.5' where I found that suggestion. I think that was posted by you... at least the name was Kevin.  The source was the Finale forum - which is now closed.  Since doing that, I've not been back to enter music on Finale to test it.

One thing to note to the above, the source I found said to 'navigate to Finale 2014' and then delete the 2 ini files, etc. That is what I tried.  Here's a link to the source I found:

http://www.finaleforum.com/viewtopic.php?f=5&t=14102

After empty recycle bin and a reboot, I relaunch Finale 2014.5 and it's like the first time I ran it asking if I want to share info with MakeMusic.  Of course I answered 'yes'.  The next screen shows some choices for Midi in / out.  I don't use midi in, so no choice... but for Midi out is shows:

SmartMusic SoftSynth 1

Not sure what to select so left it at that.

 

Thanks again. Rick F

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Well, that didn't fix it at all. I'm wishing now I never upgraded from Finale 2001.  It's more powerful I know, but at least 2001 never crashed.

Also, now it crashes when I try to play something.  I get a report there's now sounds loaded.  Sheesh!  This is frustrating!

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Hi Rick,

 

That certainly does sound frustrating! Since the issue seems oddly persistent I am going to open up a support ticket with you so we can gather some more information and get to the bottom of this. 

 

Keep an eye on your inbox, you should be receiving an email about the support ticket soon!

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I wonder what happened to support?  I uninstalled, reinstalled like Lawson instructed, replied 3 or 4 days ago that I am still having the same or similar problems  Also, no sounds heard at all.

What's up?

Thanks.

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Hi Rick,

 

I am glad that you posted here since it looks like we have not received your last response. Could you try resending your latest response to our ticket? We can certainly continue addressing the issue!

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I just resent email with the ticket no. in the subj.  Note... It's from a different email client as Yahoo has really gone down the tubes.

Thanks.

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Thanks Rick.

 

I will make sure those tickets get merged accordingly. You should be hearing back from us soon!

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I replied three times to the 'zendesk' with the appropriate ticket number in the subj. line. Attached were images of the requested log, and the change setup.

Still needing support please.

Rick Floyd

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Just a note to anyone who might be following this...

Thanks to the folks at the Zendesk at Make Music, my 2014.5 seems to be running normally again. Uninstall / reinstall seemed to fix the crashing, and disabling a rarely used driver ('Unimodem Half-Duplex Audio Device'), fixed the sound so playback works again.  I'm not sure, but suspect that when I installed a USB Fax-modem a few months ago, Windows-10 went out searching for a driver and found this one. If so, it's strange that my fax still works.

Thank you Make Music.

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