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Sogol Aliabadi Posted
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I have a Lenovo laptop running on Windows 10, 8GB RAM, and NVIDIA graphics card and installed Finale 25 onto it. The installation process wasn't a problem. But when I clicked on the Finale icon on my desktop for the first time, all that happened was finale opened and a box popped up asking about my midi settings so I just clicked "ok." After clicking ok nothing happens. The Finale logo is still in the center and I can't even click on "file" or anything from the top menu. My laptop just says Finale is not responding. 

I don't know what to to do. I even uninstalled Finale and installed it again but the second time I opened everything using WinRar to unzip everything properly. I had no luck once again. I don't know what to do. Please help! I spent a lot of money on this program! 

Thank you! 

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Lawson Dutton Posted
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Hi Sogol,

 

At first glance, it sounds like you may be running into a conflict with an audio device or printing device installed on your computer. I would recommend starting out with this knowledge base article: Finale hangs when launched (Windows).

 

If the information in there does not help resolve the issue or you have questions about details surrounding the issue, I would suggest contacting our Customer Success team directly using the Submit a request link above for further assistance.

 

 

I hope this information helps!

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Sogol Aliabadi Posted
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Yeah, I just tried that and it didn't fix anything 

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Lawson Dutton Posted
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Thanks for letting us know.

 

I am glad to see that you have put in a support request. You should be receiving a response from one of our agents within the next business day.

 

 

Hopefully this one can get solved for you soon!

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MIKE HALLORAN Posted
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Is your installation 64 bit? 25 will not run on Win 10 in 32bit mode.

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J ADRIAN VERKOUTEREN Edited
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I didn't know Win 10 even had a 32-bit version. (I now see it does. Live and learn.)

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