Hi Robert,

Thanks for posting!

I'm wondering about some of the details of the situation. When you are opening Finale, are you opening the application by double-clicking a Finale file, or are you using the desktop icon?

Also, could you please confirm your maintenance update version of Finale. You can find the full build number by opening the application and choosing Help > About Finale. That window can be closed by clicking directly on it.

I'm having the same kind of problem. I've downloaded and run the FinaleAuthcleanup.reg fix but I still can authorize Finale even though it's listed in My Account. I've tried phoning the number that's in the pop-up window and can't connect. This is serious when you're trying to things down so please tell me what you need and an email to send it to you so it's not in this forum.I've tried updating through Finale and the pop up says I have the latest version.

Ric

Win 10 Finale v25 

Use the "Submit a request" link above to establish direct contact with Finale Support. They will contact you back (likely not until Monday) by e-mail.

I'm having the exact same issue. How did you resolve this? I purchased this, it says my 'trial' is over even though i paid for it, it's requiring a new authorization, but will not let me because I've 'used' the maximum devices. Finale has been unworkable for a week now. Please help if you remember what you did. I did submit a support ticket, but it will be over a week to get back to me. I cannot believe this.

Germaine, I answered your other post. Please don’t double-post. It makes it confusing for all of us.