I'm surprised this cropped up. Installing Finale 27 didn't affect access to my JABB3 at all.

What happens if you go to Score Manager and try to reassign an instrument to JABB?

Do other Garritan sounds play as expected?

J Adrian,

Thank you for the response.  I only have JABB. I tried creating a new score and when I select Aria Player there is nothing.  The following screens show what happened with an old score, in which I used JABB before

Screen 1. Notice there is nothing on Sounds

Screen 2. When I click on "Edit Player" I get the following.

The directory/folder exist actually.

Screen 3: I click the "X" and I get the next screen

No luck assigning instruments here either.

First step: try MIDI/Audio > Reassign Playback Sounds.

Step one complete. This is the result.

I changed the Claves and other to Cuban Percusion.  Finale reassigned to Grand Piano

If I change to ARIA Player, then I get the following.

When you reassigned, was MIDI/Audio set to Play Through VST (or whatever the Mac equivalent would be) rather than Play Through MIDI?

Also, when you installed Finale 27, did you go through the complete (three-stage) routine to (re)install the Aria Player and Garritan Sounds? Not only are there some new sounds added to the Garritan Instruments for Finale collection, but reinstalling the Aria player will make sure Finale 27 knows where to look for it.

Yes to both questions.

Then I'm stumped. Sorry.

The file paths in your error printout mirror the paths holding my samples. I take it you have opened the pathway to verify the samples are there.

You haven't done anything that would require you to reapply the JABB "key card" graphic again, have you? I would think that would give a different message. Can you actually produce sounds choosing an instrument in the Aria player and using the Aria's graphic keyboard?

Hmmmm... Path problems in (anything) after a subsequent install of (anything else) — in Windows?

I'm shocked!

I worked a desk supporting a set of Win apps and developer tools for a decade a lifetime ago. This was easily 80% of my support calls. Our software "broke" after something else was installed whether a Win update or another app. Resetting the path was always the solution. Sometimes, the customer would reinstall our app or tools and the installer would fix the path.

Anyway, MM Support is going to know the complete path. Use the Submit a request link at the top of these pages. Before you do that, you may wish to reinstall those Garritan libraries—hopefully, it won't break your paths to anything else.

Then there was the time that XP broke the Logitech Web Cam and a request for our serial # showed up… same issue but, because of license agreements, I had to send those people to Logitech for a solution I could have given over the phone. Ah… phone support—those were the days…

J ADRIAN VERKOUTEREN

No to the key card question.  Also, no sounds in the stand alone player or from the keyboard.

MIKE HALLORAN

I will give that a try.

Thank you both.

I'd suggest a complete reinstall of the Finale/Garritan package.

If you cannot get any sound out of the Standalone Aria player, then that is where to start investigating the problem.

I reinstalled Finale and JABB3. I get sounds from the Aria Player.  However, take a look at the attached images. FYI, I attempted https://makemusic.zendesk.com/hc/en-us/articles/217663758-Setting-up-Garritan-libraries-with-Finale-and-PrintMusic and it did not work for me.

///Solved///

I submitted a request and these are the instructions I received.

1. Exit Finale and leave the program closed during the remainder of this setup process.
2. Follow these links to update your ARIA Player and configure the ARIA Player with Finale or PrintMusic.
3. Restart your computer.
4. Click here to download the file "JABB3.zip".
5. Unzip JABB3.zip and open the JABB3 folder.
6. Drag the following files from the JABB3 folder to your desktop:

    

   JABB Drum Sets and Percussion.xml

   GarritanJazz3.soundmap

   Finale (Version 27) does not require the file GarritanJazzinstrument3.txt.

    

7. Press the WINDOWS key+R to open the Run dialog box.
8. Type "%programdata%"(without quotes) and click OK.
9. Navigate to the following folders:
   MakeMusic\Finale 27\MIDI Device Annotation
10. Drag JABB Drum Sets and Percussion.xml from the desktop into the MIDI Device Annotation folder.
11. Press the WINDOWS key+R again.
12. Type "C:\Program Files\MakeMusic\Finale\27\Data"(without quotes) and click OK.
13. Drag GarritanJazz3.soundmap from the desktop into the Data folder.
14. Relaunch Finale.
15. Garritan JABB3 is now available in the Device column of the Score Manager, as well the Sound Map Priority dialog box.

They are very similar to ones located here https://makemusic.zendesk.com/hc/en-us/articles/217663758-Setting-up-Garritan-libraries-with-Finale-and-PrintMusic.  However, remember to change all indications to the C drive with the drive where you installed Finale.  In my case F.

>In my caseIn my case F..…<

Glad you got it solved. Thanks for posting the solution; this will help others.

To anyone finding this in a Google search, that is a classic path issue in Windows. It’s ok not to install in the default location but the user sometimes has to tell Windows where everything is and exactly how to find it.