Have you tried the "Submit a request" link above? It's not as direct as a phone call, but it's worth a try.

I tried that, and I'll just have to wait. They say on the main Finale troubleshooting site that there is direct access online or by phone, which suggests something more like chat in real time, or an 800 number. It is intensely frustrating to sit here watching the hours tick by as deadlines approach! But thanks for trying!

I don't mean to sound trite, but if your MIDI kbd is "playing random notes" then you need to get a new one. If the problem is in your MIDI interface then likewise, fix that. Over many decades experiencing problems in Finale, the generation of random MIDI input notes has never been a fault in the software.

Nothing wrong with my kbd. And the problem of notes playing endlessly until you hit "all notes off" is as old as Finale. I don't know what's up with the Instant John Cage feature, but again, the keyboard works everywhere else, so it would be odd if it only acted up when I was entering notes in Finale...

The Contact link on MakeMusic's website

http://www.makemusic.com/contact-us/?_ga=1.36275042.376967974.1459532219 

provides a phone number to contact under their Finale Notation Software pull-down.

Hi, everyone! The link Adrian provided does have our current contact information and business hours.

When you use the "Submit a request" link to submit an email support ticket, you can expect a response from us within one business day, if not sooner!

I looked under the Finale Notation Software pull-down and there is no phone number given? Someone please post the phone number here! Thanks,

Frank Fitzpatrick

If you read Chad's post, you'd see there is no phone number. Use the "Submit a request" link at the top of the page to contact MM.

Thanks, Adrian. My request is for them to look to find my registration of Finale 2011. The problem is that I have no way to upgrade to Finale 25. I tried, and though my name and address have not changed, they do not recognize me as the owner since my email address changed. My registration is for MFNR-$%^&*$# Any suggestions? Thanks, Frank (Francis L Fitzpatrick,-)

Do not put your registration number on this forum (can cause you security problems)!

Send MM your new e-mail in the "Submit a request" link so they can contact you via your e-mail.

Thanks!

Frank

I am trying to PURCHASE a subscription through a district PO, so I need a phone number (I have no serial number yet) - how can I contact?

Try going to makemusic.com and clicking on the "Contact Us" link at the bottom of hte screen. There is an address listed under MakeMusic Corporate that may help you contact the company.

My finale is not giving me sound. The sound does work for iTunes, youtube and recorded information. I need sound from a created score...HELP

>> "My finale is not giving me sound"

What does this have to do with the topic of this thread? You should start a new one.