Chad Mathis (he/him/his)

Manager, MakeMusic Customer Support

Total activity 223
Last activity December 30, 2025 17:49
Member since August 02, 2016 23:09

Following 0 users
Followed by 1 user
Votes 25
Subscriptions 102

Activity overview

Latest activity by Chad Mathis (he/him/his)

Chad Mathis (he/him/his) created an article, December 30, 2025 17:49
Finale v27 Authorization Wizard Unresponsive on macOS 26 (Tahoe)
1. Finale Knowledge Base
2. Authorization & Registration
We are aware of an issue with the in-app Authorization Wizard in Finale v27 on macOS 26 Tahoe where the Next button does not respond to a mouse click. As a workaround, you can press RETURN on the k...
Chad Mathis (he/him/his) commented, September 11, 2025 20:09
Hello Mark, This is Chad from MakeMusic Customer Support. Thanks for posting on our community user forum! Since this is a publicly-visible site, I've redacted the personal contact information from ...
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Chad Mathis (he/him/his) commented, February 25, 2025 16:03
Hi Craig, This is Chad from MakeMusic Customer Support. I've opened a support ticket with you so I can email you directly. Please be on the lookout for an email from me shortly.
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Chad Mathis (he/him/his) commented, September 12, 2024 21:47
Updated article with the public release date for Sequoia (September 16, 2024) and a link to instructions for disabling automatic macOS updates: https://makemusic.zendesk.com/hc/en-us/articles/26336...
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Chad Mathis (he/him/his) commented, September 12, 2024 21:38
Updated article with the public release date for Sequoia (September 16, 2024) and a link to instructions for disabling automatic macOS updates: https://makemusic.zendesk.com/hc/en-us/articles/26336...
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Chad Mathis (he/him/his) created an article, September 12, 2024 21:24
Disabling Automatic macOS Updates
1. Finale Knowledge Base
2. Tips & Best Practices
Disabling automatic macOS updates within System Settings can help prevent unexpected compatibility issues or changes in performance with proprietary software that is not deemed compatible with a ne...
Chad Mathis (he/him/his) commented, August 28, 2024 13:57
Updated information for Finale Site License holders: Schools and organizations that own a multi-user Finale Site License are advised to email the Steinberg Sales Team at edu@steinberg.de to reques...
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Chad Mathis (he/him/his) commented, August 27, 2024 23:15
New FAQ item added: Will I keep my Finale license if I crossgrade to Dorico Pro? Yes! When you crossgrade to Dorico Pro, you will also keep your registered Finale license on your MakeMusic account.
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Chad Mathis (he/him/his) commented, August 27, 2024 21:57
Earlier this week, we announced the end of development on Finale. Based on your feedback, we have these important updates to our original announcement: Finale authorization will remain available in...
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Chad Mathis (he/him/his) created an article, August 22, 2024 21:27
macOS 15 Sequoia and Finale Notation Products
1. Finale Knowledge Base
2. Sales & Product Information
Apple will relase macOS 15 (Sequoia) on Monday, September 16, 2024. In light of our recent Finale sunset announcement (read more here), MakeMusic will not be releasing any future Finale updates. ...