
The Knowledge Base has help resources for technical issues with your software. If you aren't able to find a solution, or if you have tutorial-based questions, please post on our Community forums.
Finale QuickStart Videos
- Getting Started: Set Up a MIDI Keyboard (Video)
- Getting Started: Set Up a Lead Sheet (Video)
- Getting Started: Set Up an Orchestral/Band Score (Video)
- Getting Started: Set Up a Choral Score (Video)
- Getting Started: Set Up Your Own Ensemble (Video)
- Getting Started: Importing Music (Video)
ARIA Player Installers
Authorization & Registration
- ★ Registering, Authorizing, and Deauthorizing Finale Notation Products
- Unable to Run as Administrator in Finale
- "Please fill out all required fields" Authorization Error After Installing Finale v27.2 and v27.3 (Mac)
- Registering Finale NotePad 2012
- Finale opens deauthorized when opening files (Windows)
- Registering Finale Student and Teacher Edition; Redeeming Textbook Promo Codes
Crashing & Performance
- ★ Mouse Cursor Disappears When Using Simple Entry (macOS 13 Ventura)
- ★ Error on launch after upgrading to Ventura: "Finale is damaged and can't be opened." (Mac)
- Font Issues when Printing or Exporting PDF on macOS Sonoma (v27.3 and earlier)
- Error Message "Unknown Lyrics Tag Detected." when using Vertical Collision Remover Plug-in.
- Finale Crashing on Startup due to Webex Audio Driver (macOS 13 Ventura)
- Crashing when Using the Continuity Camera (macOS Ventura)
Audio & Playback
- ★ Audio Engine Failed to Load Error Code: 7, No Sound in Finale
- String Tremolos Don't Stop During Playback
- Using Finale with Bluetooth Devices
- Troubleshooting Issues With Arco and Pizzicato Keyswitches
- Swinging 16th Notes in 4/4 Time
- Swinging 8th Notes in Cut Time
MIDI
Tips & Best Practices
- Using Zoom as a Screen Recorder
- Entering tuplets at the end of a measure
- Installing Rosetta 2 with Finale v27.2
- Updating third-party legacy fonts to SMuFL-compliant fonts in documents.
- Creating Legacy Font Based Documents in Finale v27
- Creating Custom Text Enclosures with SMuFL Fonts.
Opening & Saving Files
- Locating and Opening Backup and Auto-save Files
- Open Recent Menu isn't Populating (Mac)
- Importing files from other notation programs into Finale (Sibelius, Dorico, MuseScore, Encore, etc.)
- Error Message "File not found. Check the file name and try again." when saving new files (Windows)
- How to Open a Legacy (.mus) File
- Tips for Opening Legacy (.mus) Files
Program Functions & Settings
- ★ Cannot Add Instrument from ScoreManager on macOS 14 Sonoma
- ★ Creating Nonlinear Key Signatures
- Speedy Entry Only Enters Rests
- Unable to Undo
- Staff Styles (Slash Notation, Rhythmic Notation, etc.) appear on Score but not Parts
- Printing Finale Files using HP ColorJet and LaserJet Printers
Setting Up VST/AU Libraries
- Using Spitfire Libraries in Finale
- Compatibility with Kontakt 7 Player and Other VST3 libraries (Windows)
- Finale 26.2 (Windows) installer prompts for GIFF samples folder install location.
- Setting up Garritan libraries with Finale and PrintMusic
- Reinstalling the Garritan Instruments for Finale (GIFF) sample library
- Unable to access Audio Units plug-ins in Finale for Mac (Garritan, Kontakt, etc.)
Sales & Product Information
- ★ Finale Read Me Notes for v27.3
- ★ Finale & Garritan Compatibility with Apple Silicon (M1/M2)
- ★ "No upgrades available" error when trying to upgrade or trade-up online
- macOS 14 Sonoma and Finale Notation Products
- macOS 13 Ventura and Finale Notation Products
- Garritan Instruments for Finale (GIFF) vs. specialized Garritan libraries
Downloading & Installation
- ★ Downloading and Installing Finale (Video)
- Ensuring Garritan Instruments for Finale (GIFF) is Installed
- Download Availability for Finale Software
- Installation Fails: “The App You’re Trying to install isn’t a Microsoft-Verified App” (Windows)
- Installing Finale on Windows in S Mode
- Missing Fonts in Finale v27 After Installing Finale v26 on Windows Computers.
User Manuals
Frequently Asked Questions
- ★ Canceling the Finale Trial
- ★ Finale Notation Software System Requirements
- How to use the Garritan Instruments For Finale (GIFF) sounds in Finale
- Finale availability on iPad
- I Just Upgraded. Do I Need My Previous Version of Finale?
- PrintMusic/NotePad Sunset FAQ