Finale Technical Support Has Ended
As of Tuesday, August 26th, 2025, we're no longer accepting new technical support requests.
Browse available support resources here.
You may continue to download & authorize registered Finale products for the foreseeable future.
Additionally, we continue to offer Dorico Pro crossgrades for purchase to eligible Finale & PrintMusic license holders.
Use articles in this section for solutions to performance related issues such as crashing or sluggish behavior.
- ★ Mouse Cursor Disappears When Using Simple Entry (macOS 13 Ventura)
- "Finale [v27] could not export to PDF." Error on Windows 8.1
- "Unhandled exception caught." Error when launching Finale (Mac)
- [RESOLVED] Font Display/Printing Issues on macOS Sonoma
- Error Message "Unknown Lyrics Tag Detected." when using Vertical Collision Remover Plug-in.
- Finale Crashing on Startup due to Webex Audio Driver (macOS 13 Ventura)
- Crashing when Using the Continuity Camera (macOS Ventura and later)
- Stage Manager Minimizes and Maximizes Main Finale window (macOS 13 Ventura)
- Stage Manager Prevents Finale from Returning to Certain Dialog Windows (macOS 13)
- Error on launch after upgrading macOS: "Finale is damaged and can't be opened." (Mac)
- Slow Launch Times on Windows
- N-Up Printing with Finale v27.2 on Mac
- Printing can result in page offset on Windows 10 and 11.
- [RESOLVED] Times Font Reports as Missing in macOS 12 Monterey and 13 Ventura.
- Special Tools Not Responding After Upgrading to macOS 11 Big Sur
- Windows "Server Busy" Error Message on Launch
- Arrow Selection Button Displays Incorrectly
- Playback Settings Expand Arrow Not Visible on macOS 11 Big Sur
- KeyAccess Can Cause Finale to Hang on Launch with macOS Catalina and Later.
- Ties, Articulations and Other Elements are Misplaced.
- Crashing when using the Expression tool (Windows)
- [RESOLVED] Using COMMAND+OPTION+SHIFT shortcuts crashes Finale for Mac
- [RESOLVED] Crashing due to too many plug-ins (Finale for Windows)
- Error ID -177 and crashing (Mac)
- Resetting Finale's preferences (using a tool crashes Finale, etc.)
- Crashing when printing a document (Mac)
- Troubleshooting conflicting audio devices (Windows)
- Troubleshooting printing device conflicts (Windows)
- Finale v25 or v26 hangs on launch (Windows)
- [RESOLVED] Files crash during playback in Finale 2014.5 (Mac)