Finale Technical Support Has Ended
Help is available via written support resources and online communities, such as user forums and social media groups.
Browse available support resources here.
You may continue to download & authorize registered Finale products for the foreseeable future.
Additionally, we continue to offer Dorico Pro crossgrades for purchase to eligible Finale & PrintMusic license holders.
Use articles in this section for solutions to performance related issues such as crashing or sluggish behavior.
- ★ Mouse Cursor Disappears When Using Simple Entry (macOS 13 Ventura)
- "Finale [v27] could not export to PDF." Error on Windows 8.1
- "Unhandled exception caught." Error when launching Finale (Mac)
- [RESOLVED] Font Display/Printing Issues on macOS Sonoma
- Error Message "Unknown Lyrics Tag Detected." when using Vertical Collision Remover Plug-in.
- Finale Crashing on Startup due to Webex Audio Driver (macOS 13 Ventura)
- Crashing when Using the Continuity Camera (macOS Ventura and later)
- Stage Manager Minimizes and Maximizes Main Finale window (macOS 13 Ventura)
- Stage Manager Prevents Finale from Returning to Certain Dialog Windows (macOS 13)
- Error on launch after upgrading macOS: "Finale is damaged and can't be opened." (Mac)
- Slow Launch Times on Windows
- N-Up Printing with Finale v27.2 on Mac
- Printing can result in page offset on Windows 10 and 11.
- [RESOLVED] Times Font Reports as Missing in macOS 12 Monterey and 13 Ventura.
- Special Tools Not Responding After Upgrading to macOS 11 Big Sur
- Windows "Server Busy" Error Message on Launch
- Arrow Selection Button Displays Incorrectly
- Playback Settings Expand Arrow Not Visible on macOS 11 Big Sur
- KeyAccess Can Cause Finale to Hang on Launch with macOS Catalina and Later.
- Ties, Articulations and Other Elements are Misplaced.
- Crashing when using the Expression tool (Windows)
- [RESOLVED] Using COMMAND+OPTION+SHIFT shortcuts crashes Finale for Mac
- [RESOLVED] Crashing due to too many plug-ins (Finale for Windows)
- Error ID -177 and crashing (Mac)
- Resetting Finale's preferences (using a tool crashes Finale, etc.)
- Crashing when printing a document (Mac)
- Troubleshooting conflicting audio devices (Windows)
- Troubleshooting printing device conflicts (Windows)
- Finale v25 or v26 hangs on launch (Windows)
- [RESOLVED] Files crash during playback in Finale 2014.5 (Mac)