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Finale Technical Support Has Ended

As of Tuesday, August 26th, 2025, we're no longer accepting new technical support requests.
Browse available support resources here.

You may continue to download & authorize registered Finale products for the foreseeable future.
Additionally, we continue to offer Dorico Pro crossgrades for purchase to eligible Finale & PrintMusic license holders.

This problem has been resolved in Finale (Version 25).

 

There is an issue in Finale 2014.5 on Mac where some files will crash during playback. If you are experiencing this behavior, please start by deactivating scrolling playback by following the steps below:

  1. Open the document in question.
  2. Click the expansion arrow in the bottom, left-hand corner of the Playback Controls palette.
    Note: If you do not see the Playback Controls palette, click Window > Playback Controls.
  3. Deselect Scrolling Playback.
  4. Try playback.

 

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